Shirley Oaks Hospital
Poppy Lane, Croydon, Surrey, CR9 8ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unorganised
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
***Poor service*** I went for appointment this afternoon 14/05/2024 Recipient was surprised and informed me it's phone appointment but emails confirmed it was face to face appointment. I understand miss communication could happen but the worst issue was,no one cares to solve the issue then a member of staff informed me the doctor not in hospital!!! My journey from watford to crydon proves that the appointment was abslout wast of time.
Visited General Surgery on April 2024
Review titled Shirley Oaks Hospital
Replied on 15 May 2024
We're truly sorry to hear about your disappointing experience at Shirley Oaks Hospital. Communication mishaps can indeed occur, but we understand the frustration they cause, especially when they lead to wasted time and inconvenience. We deeply regret the inconvenience caused by the confusion regarding your appointment type and the absence of the doctor. Rest assured, we take your feedback seriously, and would like to look into this matter, as you have posted this review as anonymous please would you mind emailing Youropinioncounts@circlehealthgroup.co.uk with your details so that someone from the team can look into this matter. Best wishes Dash
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Review titled Very well looked after
Rated 5 stars out of 5
by Roger Davis - Posted on 04 March 2024
I had keyhole surgery to repair two inguinal hernias. At all stages of my treatment, and in all departments, I was treated with skill, consideration, and where necessary, humour. The staff in all departments went out of their way to make me comfortable. I was booked in as a day case, but owing to some routine discomfort, was gladly offered an overnight stay, which I gratefully accepted.
Visited General Surgery on March 2024
Review titled Shirley Oaks Hospital
Replied on 06 March 2024
Hello Roger, thank you so much for sharing your positive experience with us. We are thrilled to hear that you received excellent care during your keyhole surgery to repair your inguinal hernias at Shirley Oaks Hospital. Our team takes great pride in providing skillful and compassionate treatment to all our patients, and it's wonderful to know that you felt well looked after throughout your journey with us. Your comfort and well-being are of utmost importance to us, and we're glad we could accommodate your recovery needs. If you ever require further assistance or have any questions, please don't hesitate to get in touch. We are here for you every step of the way, and we look forward to continuing to provide you with exceptional care. Best wishes Dash
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Review titled Dodgy Fees
Rated 2 stars out of 5
by John Cunningham - Posted on 18 March 2024
I went privately to Shirley Hospital, I received and invoice and paid promptly, as I was leaving the country. Prior to my leaving I received an email informing me that I needed to pay for my service. I informed them that I had paid. After many emails etc., to many people I have received an email telling me that not only do you get charged for the service, but also the same amount to the hospital which makes me wonder how they came to the same cost? I believe I have been double charged but they are hiding behind the same fee for the hospital! I was with the consultant for approximately 15 minutes.
Visited Orthopaedics on February 2024
Review titled Shirley Oaks Hospital
Replied on 22 March 2024
Hello John, we are truly sorry to hear about your experience, and we sincerely apologise for any confusion or inconvenience caused regarding your billing. Your feedback is valuable to us, and we take concerns like these seriously. We strive to ensure transparency and clarity in all our billing processes, and it's disappointing to hear that we fell short of your expectations in this regard. We would like to investigate this matter further to ensure that it's resolved to your satisfaction. Please provide us with your contact information or reach out to us directly on Youropinioncounts@circlehealthgroup.co.uk so we can address your concerns promptly. Rest assured, we will do everything we can to clarify the situation and make things right. Again, we apologise for any frustration you've experienced, and we appreciate your patience as we work to resolve this issue. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in our services in the future.
Information supplied by Circle Health Group Limited