Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2023
Recent admission to ED then AMU everyone was generally polite but I noticed staff not wearing aprons when giving personal care on any of wards or departments. I find this concerning as staff go from person to person and only wear gloves, I know we are encouraged to use less plastic but surely this is an infection risk.
Visited Accident and emergency services on June 2023
Review titled Russells Hall Hospital
Replied on 26 June 2023
Dear patient, Thank you for taking the time to post feedback about your experience at our hospital. We aim to offer the highest standards of patient experience and care, so it is disappointing to hear that your experience did not reflect this. We apologise for the lack of staff not wearing the appropriate PPE and welcome the opportunity to investigate your concerns in more detail to prevent a reoccurrence. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. In the meantime, we have shared your feedback with the Matron and senior management team for investigation. All the best and take care. Patient Experience Team
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Review titled Kind friendly staff
Rated 5 stars out of 5
by Ken McClymont - Posted on 18 May 2023
A very pleasant experience today and was treated with respect and with dignity and the member of staff was very pleasant and approachable and kind and caring.
Visited Sleep Medicine on May 2023
Review titled Russells Hall Hospital
Replied on 24 May 2023
Dear Ken, Thank you for taking the time to tell us about your positive experience. We are happy to hear that staff treated you with respect and dignity and they were able to provide excellent care and treatment. We have passed on your kind comments to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Andrew Edward Lyon - Posted on 02 June 2023
I was a day case and overnight admission to ward b1. The staff showed their professional care, compassion and general friendliness throughout. I have mo complaints only praise and fond memories from the way I and other patients in my ward were treated. God Bless you all.
Visited Orthopaedics on May 2023
Review titled Russells Hall Hospital
Replied on 09 June 2023
Hi Andrew, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in Ward B1. We are thrilled to hear that staff were able to put you at ease and treated you with care, respect, and kindness. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Daniel Mayer - Posted on 21 May 2023
I was transferred from my local hospital to Russells hall for long awaited surgery, resulting in some nervousness. All the staff were very informative and helped me feel really calm about the procedure. The theatre team made me feel extremely comfortable and the after care team made sure the recovery was made clear.
Visited Vascular surgery on May 2023
Review titled Russells Hall Hospital
Replied on 24 May 2023
Dear Daniel, Thank you for taking the time to tell us about your positive experience. We are happy to hear that staff were able to keep you at ease during your procedure and they provided you with excellent care and treatment. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Great Department
Rated 5 stars out of 5
by Brian Perks - Posted on 26 May 2023
Recently had surgery in Orthopedics Department, where the whole team were excellent in every way. Staff at all levels were pleasant and courteous at all times. The wards and all rooms and facilities spotlessly clean. Surgical team brilliant , and looked like a proper team. A credit to the NHS, and Russells Hall in particular. If you are going here you are in safe hands indeed. Thanks everyone
Visited Orthopaedics on May 2023
Review titled Russells Hall Hospital
Replied on 01 June 2023
Dear Brian, Thank you for taking the time to tell us about your positive experience at our Orthopaedics department. We are happy to hear that staff were able to put you at ease and provide you with excellent care and treatment. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Day surgery unit Russell’s hall hospital
Rated 5 stars out of 5
by Donna meese - Posted on 17 May 2023
Day surgery unit Every single nurse ,doctor theatre staff surgeon all staff that took care of me today were amazing. I was really nervous but they soon put me at ease They are all amazing not just through covid but each and every day you are all appreciated And if any one deserves a great salary it’s our nhs services So thank you. Very much for every thing today
Visited Don't know on May 2023
Review titled Russells Hall Hospital
Replied on 24 May 2023
Dear Donna, Thank you for taking the time to tell us about your positive experience at our Day Surgery Unit. We are happy to hear that staff were able to put you at ease and provided excellent care and treatment. We have passed on your kind comments on to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Atrial Fibrillation Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
I can’t speak highly enough about this service. My af Nurse M is absolutely brilliant. Explains everything in a way anyone could understand. She puts you at ease the moment you walk in. Fantastic service
Visited Cardiology on April 2023
Review titled Russells Hall Hospital
Replied on 14 April 2023
Dear patient, Thank you for taking the time to leave positive feedback about our Atrial Fibrillation service. We are happy to hear that you have received excellent care and treatment and the nurse was able to put you at ease during your time at our hospital. We have passed on your kind comments to the senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Unfair system
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2023
Visited RHH at 7am with my daughter due to severe pain in her abdomen. Triaged quickly then sat to wait. After a 3 hour wait it appeared that people who had come in after us were taking priority. Went to ask at desk how many were now in front of us to be told she couldn’t say. It was obvious due to no temperature and normal blood pressure she was constantly being pushed down the list. We were told could be quite a while wait. She was very uncomfortable so decided to go home and hope lots of paracetamol would help. Sunday night still poorly so back on to 111 who made a late evening appointment at a health centre in Tipton who were brilliant and after discovering she’d got a severe UTI gave her a prescription for antibiotics. How dare RHH decide from a 2 minute triage who was in need of more urgent care. It shouldn’t be like this if there’s a queue for the doctor it’s not that urgent. Kids with running noses were given priority who were that ill they were running around the waiting room. Absolutely shocking.
Visited Accident and emergency services on April 2023
Review titled Russells Hall Hospital
Replied on 12 April 2023
Dear patient, Thank you for taking the time to post feedback about our Emergency Department. We are disappointed to hear about your experience during your visit. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Matron and Senior Management Team who will consider your suggestions and take appropriate action. If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
My son had to have his first ever blood test today at age 6 years the team who carried out the bloods were absolutely outstanding thankyou so much to all the team who helped keep him calm and laughing throughout
Visited Children's & Adolescent Services on April 2023
Review titled Russells Hall Hospital
Replied on 12 April 2023
Dear patient, Thank you for taking the time to tell us about your experience at our hospital. We are happy to hear that the Children’s blood department were able to keep your son calm and happy throughout his blood test. Your kind comments have been passed on to senior members of staff who will be delighted to hear of them. All the best and take care, Patient Experience Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Jackie Nation - Posted on 19 April 2023
I visited the Rapid Access Breast Surgery Clinic on Monday 17th April 2023. The service from Reception to the end of the appointment was excellent. Staff on the unit are highly professional, and treated me with dignity and respect. Thank you so much.
Visited Breast cancer services on April 2023
Review titled Russells Hall Hospital
Replied on 20 April 2023
Dear Jackie, Thank you for taking the time to tell us about your positive experience at our Breast Surgery unit. We are really pleased to hear that staff treated you with respect and dignity and provided you with excellent care and treatment. Your kind words have been passed on to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust