Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Russells Hall Hospital.
Reviews
-
Review titled A credit to their profession!
Rated 5 stars out of 5
by G Brumpton - Posted on 27 September 2023
I attended gynaecology dept; recently, for a hysteroscopy . The consultant and his team were brilliant. I was warmly, with humour and caring, supported throughout. This made a huge difference to my experience. Very much appreciated. A big thank you to all.
Visited Gynaecology on September 2023
Review titled Russells Hall Hospital
Replied on 28 September 2023
Dear patient, Thank you for taking the time to tell us about your positive experience at our Gynaecology department. We are delighted to hear that staff were able to provide excellent care and treatment and were able to keep you at ease during your procedure. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
-
Review titled Amazing nurses
Rated 5 stars out of 5
by Katie - Posted on 30 August 2023
I can’t begin to express my gratitude to the IBD nurses at Russell’s hall. From the day of my diagnosis (2 years ago) to my current issues around my health/ they’ve been nothing but supportive, efficient in their responses and incredibly detailed and knowledgable about things that absolutely terrify me. To know that I have them to turn to with any concern gives me a sense of calm in an ongoing storm. They really are amazing at what they do. I’ve heard of other patients with IBD who haven’t had great experiences with their IBD teams so I forever count my lucky stars.
Visited Gastrointestinal and Liver services on August 2023
Review titled Russells Hall Hospital
Replied on 01 September 2023
Dear Katie, Thank you for taking the time to tell us about your positive experience at our IBD clinics. We are happy to hear that staff were able to provide excellent care and treatment and were able to keep you at ease during some of your most difficult times. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2023
We kept being called into triage then sent back to the waiting room and this happened four times despite my husbands obvious walking difficulties They took some blood and put a canula in When we saw the doctor , she didn’t know blood test had been done I had to organise the removal of the Canula myself The whole place is squalid Far too small When you go into triage , there is very little privacy It’s very noisy in there and very cramped The access to a and e is also very bad A most dreadful place
Visited Accident and emergency services on August 2023
Review titled Russells Hall Hospital
Replied on 14 August 2023
Thank you for taking the time to post feedback about your experience in our Accident and Emergency Department. It is very disappointing to read that you did not have a good experience whilst in our care. We have shared your comments with the Matron and Lead Nurse who will take appropriate action. Please contact our Patient, Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net to discuss your concerns further. All the best and take care. Patient Experience Team
Provided by Care opinion
-
Review titled Efficient despite challenging circumstances
Rated 3 stars out of 5
by Lesley - Posted on 27 August 2023
Triaged in Accident & Emergency/Emergency Care and admitted to Acute Medical Unit 09/08/23. Moved to Acute Medical Unit 2 Short Stay11/08/23. All the staff I encountered were very pleasant, patient and good humoured despite some challenging patients and despite clearly being tired by the end of those long shifts. This to include the consultants, doctors and nurses, phlebotomists, pharmacist who came to the ward twice, cleaners and kitchen staff. When they had the time the nurses had reassuring chats with patients and always responded to the patient buzzers. My treatment was explained and though I wasn't feeling well enough to take it all in, I was able to ask a few questions. Obs and Meds were administered regularly and efficiently. I was moved to Coronary Care overnight on 16/08/23 as presumably my bed was needed in Acute Medical Unit 2 and I was to be discharged anyway. The nurses in Coronary Care were really helpful in arranging for the discharge meds to be delivered next day at home so that I could get a lift home and didn't have to wait in the Discharge Lounge. Many thanks to everyone involved in my care and for all their efforts to make me feel so much better than when I was admitted.
Visited Accident and emergency services on August 2023
Review titled Russells Hall Hospital
Replied on 29 August 2023
Dear Lesley, Thank you for taking the time to tell us about your positive experience at our hospital. We are delighted to hear that staff were able to provide the highest standards of care and treatment. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
Provided by Care opinion
-
Review titled I'm still waiting...
Rated 1 star out of 5
by Carolyn - Posted on 03 May 2024
I was referred to immunology in August 2023 as I have anaphylaxis to certain medications and chemicals. I am still waiting for testing on foods and I am a vegetarian that can't eat vegetables or fruit due to a horrible allergic reaction. I have tried to get it rushed through as I am premenopausal too and still... I wait. This is affecting my medical, physical and mental health and yet I am expected to wait... Possibly even longer than a year because of strikes. So no I would not recommend this hospital.
Visited Immunology on August 2023
Review titled Russells Hall Hospital
Replied on 08 May 2024
Dear Carolyn, Thank you for taking the time to tell us about your experience at our hospital. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
-
Review titled Another good experience
Rated 5 stars out of 5
by Pat Brockman - Posted on 30 August 2023
The care I received during my recent attendance at A and E was excellent throughout. Investigations were thorough, and both the doctor and the consultant were professional and efficient. The icing on the cake on this occasion was the superb ‘bedside manner’ of these two doctors.
Visited Accident and emergency services on August 2023
Review titled Russells Hall Hospital
Replied on 01 September 2023
Dear Pat, Thank you for taking the time to tell us about your positive experience at our Emergency Department. We are happy to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
-
Review titled Great nursing staff shame doctor wasn’t
Rated 2 stars out of 5
by Anonymous - Posted on 10 August 2023
When someone has attended because they are worried Doctor needs to listen and actually answer questions. Only one patient seen in over an hour. Nurse had to remind her I was there.
Visited Ophthalmology on August 2023
Review titled Russells Hall Hospital
Replied on 14 August 2023
Thank you for posting your feedback about your experience of our hospital. We aim to offer the highest standards of care and respect to all our patients, and so it is good to hear you feel you received high levels of care from the majority of our staff. It is very disappointing to read that not all of our staff behaved in the same way and we must apologise for this. We would welcome the opportunity to investigate your concerns in more detail to prevent a reoccurrence of the poor attitude you have experienced. We strongly advise you to contact our Patient, Advice and Liaison Service (PALS) by freephone0800 073 0510 or email dgft.pals@nhs.net who will look into your concerns. All the best and take care. Patient Experience Team
Provided by Care opinion
-
Review titled Thank you so much
Rated 5 stars out of 5
by Janet Nicholls - Posted on 17 August 2023
My son as been in Russell's Hall For 3 weeks. From sdeck, to holding ward to c7 to critical care an b4, the care my son as received as been exceptional. We would like to thank each and everyone for there devotion, and care given to our son. Thank you to the consultant for your fantastic work and information step by step Special thanks to the Stoma Nurse team. You all do a fantastic job and go above and beyond. We are so so great full to each and everyone off you. You are all wonderful.
Visited Gastrointestinal and Liver services on August 2023
Review titled Russells Hall Hospital
Replied on 23 August 2023
Dear Janet, Thank you for taking the time to tell us about your son’s positive experience at our hospital. We are delighted to hear that staff were able to provide excellent care and treatment for your son. We have passed on your kind words to senior members of staff who will be happy to hear of them. All the best and take care, Patient Experience Team
-
Review titled Brilliant Ward for Care & Support
Rated 5 stars out of 5
by Garry Ward - Posted on 19 August 2023
I was admitted to Ward c4 (Haematology) early in July. I ended up having to stay for two weeks due to unresposive itp. The care I received from the staff on the ward was excellent. Everyone was professional, knowledgeable, caring and friendly. I couldn't fault anything or anyone. The care was thorough and all the staff - nurses, doctors, phlebotomists, ward clerks, domestic services etc. were approachable and understanding. I was informed about everything that was happening and consent sought for any procedures carried out. Communication was very good. Even the food was good - much to my great surprise. I have parkinson's and it is essential that I get my medication on time and at the correct intervals. All the staff managed to get this right and I was never left without my medication at the correct time. Thank you so much, you all made a very worrying time so much easier to deal with.
Visited Haematology on July 2023
Review titled Russells Hall Hospital
Replied on 23 August 2023
Dear Garry, Thank you for taking the time to tell us about your positive experience on ward C4. We are happy to hear that staff were able to provide the best care and treatment during what must have been a difficult time for you. We have passed on your kind words to senior members of staff who will be delighted to hear of them. All the best and take care, Patient Experience Team
-
Review titled Amazing practice
Rated 5 stars out of 5
by Emma - Posted on 11 July 2023
On the 7/7/23 my little boy Rory was took to Russell's Hall with breathing difficulties. The children's department all round from AnE to the ward to the community team were fabulous!! So so kind and caring and went above and beyond to make Rory feel better and happy, also above and beyond to make sure I was OK and understood everything also offering drinks and food in the spare time, every member of the team are well mannered, caring, happy and bubbly and I honestly couldn't fault them! Amazing service by a great team of people. Thank you so much From baby Rory and mum
Visited Children's & Adolescent Services on July 2023
Review titled Russells Hall Hospital
Replied on 13 July 2023
Dear Emma, Thank you for taking the time to tell us about you and your sons positive experience at our Paediatric department at our hospital. We are happy to hear that staff were able to provide excellent care and treatment for Rory and were able to keep you at ease during this time. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust