Royal Victoria Hospital, Folkestone - Ratings and reviews
Reviews
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Review titled If you’re offering a service then offer it
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
Attended with my baby after it was completely Impossible to obtain an appointment at my drs. My baby had been diagnosed with bronchiolitis but had deteriorated. The Triage lady was completely unprofessional and rude. She Belittled me in the waiting area in front of a waiting room full of people asking why I had left it until then. I Was made to feel rushed and she was telling me and others how she was finishing in 20 minutes and to hurry up despite me attending the practice at 7pm when it closes at 8pm. I was made to feel like i was an inconvenience to her even though she was being paid to do a job and offer a service. She made a point of recommending to me that I attend earlier in the day in future despite me informing her that my babies symptoms had only just worsened. I’m sure other feedback on this lady will be similar. The nurse I saw for my own chest infection and the dr my baby saw offered an impeccable service and should be recognised for their kind and caring approach to their patients.
Visited Urgent care centre on November 2022
Review titled Royal Victoria Hospital, Folkestone
Replied on 08 February 2023
Hello Anonymous, We are sorry to learn of your concerns of the triage team member and were sorry to hear you felt belittled. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Appalling experience
Rated 2 stars out of 5
by Anonymous - Posted on 14 July 2022
My 91 yr old husband who has Parkinson's and is very hard of hearing needed to be seen due to a nasty wound on his shin, received from a fall, a few weeks back. This injury had got infected and was not smelling very good. He was seen by a triage nurse whose only concern was to see if he was still alive and take his temperature! She did not remove the covering to the wound to see what the problem was before sending him back to the waiting room. When asked how they could triage without looking at the problem he was told that was not their job. As it seemed nobody was going to treat this wound he left . I think it is appalling that an elderly person is treated in this casual haphazard way. Hopefully we have now managed to get an appointment at our GP tomorrow with a nurse. The triage nurse should be ashamed of her behaviour to an elderly patient. All she seemed to be concerned about was telling him about the rules and regulations and no concern for his wound all fall! It's disgusting behaviour
Visited Urgent care centre on July 2022
Review titled Royal Victoria Hospital, Folkestone
Replied on 16 November 2022
Hello Anonymous, Thank you for taking the time to feedback to us. We are sorry for your experience at the MIU. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Seen very quickly.
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2022
I needed to visit the minor injury department due to a burn. I was booked in quickly, triaged and sent through for care very quickly. Everyone was professional and friendly and the level of care received was excellent. I was very impressed.
Visited Urgent care centre on June 2022
Review titled Royal Victoria Hospital, Folkestone
Replied on 16 November 2022
Hello anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the MIU. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk