Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Feels like the staff are family
Rated 5 stars out of 5
by Olivia Meagher - Posted on 13 May 2024
There is not enough praise in the world to give to these exceptional breast care staff. I have undergone a double mastectomy with reconstruction and have felt so looked after and cared for. My surgeon has done such an incredible procedure, she is considerate, meticulous and exceptional at her job. There are only good things to be heard about her incredible work and I couldn’t be happier to have had the opportunity for her to do my procedure. The nurses are all so friendly, one has been holding my hand through the difficult parts of my appointments and been standing by my side supporting me which is more than I could have hoped for, as I was so scared and apprehensive about my appointments and what they entailed. I had appointments before and after my surgery with a clinical psychologist who massively helped me throughout my journey that had previously with other hospitals been difficult. I would not be where I am today without her support and understanding. If you are undergoing any breast treatment Guildford is outstanding. I drive over an hour to go to Guildford and after how I have been treated, would drive 5 hours more if it meant i could choose them. Thankyou to the staff you are amazing and I will forever remember your clinic and how you have changed my life.
Visited Breast cancer services on May 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Olivia, Thank you very much for taking the time to send us your lovely feedback and appreciation for the Breast Care Team. We have passed on your message and it will be very much appreciated. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Terry Reginald Duhig - Posted on 08 May 2024
I spent time in the Short Stay Surgery Unit and from the minute I walked in to the time I was collected following surgery every member of staff was fantastic. The receptionist on her welcome to me, the lovely nurse's in pre-surgical wards, the wonderful team in theatre, the recovery ward nurses and the nurses who looked after me post recovery. You were all fantastic and I thank each and everyone one of you
Visited Don't know on May 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Mr Duhig, Thank you very much for taking the time to send your appreciation following your treatment in the Short Stay Surgical Unit. We have passed on your lovely words and praise for the team to the staff in that department. We wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Amazing work by A&E and ICU
Rated 5 stars out of 5
by Catriona Ferris - Posted on 20 May 2024
Great work by the A&E nurses and in particular Critical Care nurse in A&E to support my friend's care. The Critical Care Nurse was amazing and her duty of care over the past 48 hours has been amazing. She came regularly to see my friend even when she was in ICU - outside of her normal role but because she cared and is amazing. Overall experience in A&E and ICU was amazing. Pass on my thanks and praise.
Visited Intensive Care on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Catriona, Thank you for taking the time to tell us about the great work of our A&E nurses and the Critical Care nurse who looked after your friend. We have shared your lovely comments with the teams in A&E and ICU and they will really appreciate hearing back. We wish your friend all the very best going forward. Kind regards from the Patient Experience Team
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Review titled SDEC care
Rated 5 stars out of 5
by Kinga - Posted on 18 May 2024
I just wanted to thank the whole team at SDEC, from receptionists, to nurses and doctors for the care I have received after coming in with a severe tooth abscess. This painful experience was so much better because of the care I have received whilst there. I have witnessed a few of the nurses being faced with difficult and even rude patient and they all handled it beautifully. The overall organisation as well as professionalism was amazing. Thank you to the whole team for making me feel looked after, and most importantly resolving my issue. Incredible team.
Visited Accident and emergency services on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Kinga, Thank you for sharing your positive feedback following your treatment by the Same Day Emergency Care (SDEC) team. We hope that you have now completely recovered from the painful tooth abscess and we wish you all the best going forwards. We have shared your kind words of praise with the team. Thank you. Kind regards from the Patient Experience Team
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Review titled Amazing
Rated 5 stars out of 5
by Matthew - Posted on 18 May 2024
I recently visited for a head injury and chest pain and the triage nurse was extreamly pleasant, made me feel comfortable and had a very nice personality. I felt at ease
Visited Accident and emergency services on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Matthew, Thank you for taking the time to share your positive review following your treatment at Royal Surrey. We have shared your feedback with the team and wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Funda Egemen - Posted on 23 May 2024
All doctors, nurses and staff took care of me very well. They’ve done all the tests I’ve needed, explained every step I went through, answered all my questions patiently and friendly. I know it’s their profession and job, but I felt more than welcome and in good hands myself. I’ve trusted them and felt safe that it’s so important when you’re sick and staying in a hospital. Even the food and tea service, cleaning of the environment was perfect. It sounds so weird to say, but I had good time there and even made friends. :)
Visited Accident and emergency services on May 2024
Review titled Royal Surrey County Hospital
Replied on 28 May 2024
Dear Funda, Thank you very much for taking the time to share your feedback with us. We are glad to hear that you felt very welcome and in good hands. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by tracey cox - Posted on 21 May 2024
My grandson had to have a MRI scan on monday afternoon he is 6 years old. Just wanted to say how kind caring and professional your staff are in the MRI scanning department. They were so good with him and also kept my daughter calm as she was anxious as well.
Visited Diagnostic Imaging on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Tracey, Thank you for letting us know about the kindness and professionalism of the staff who looked after your grandson and helped reassure your daughter. We have shared your positive feedback and appreciation with our MRI team and they will be very happy to hear about the difference they have made to your family. We wish you all the very best. Kind regards from the Patient Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Danny - Posted on 11 May 2024
I have had two visits for endoscopy and one for oesphogeal manometry and 24hr ph monitoring over the last few months. The care I have received has been first class. From regular contact to ensure attendance (a shame this is required) to slick, timely care with no delays whilst at the hospital, I could not fault the care I received. Castle was spotless and evidence of a team who take pride in their job. The nursing staff that carried out the majority of my procedures were all excellent (and much less intrusive than any registrar that tried!) Sense of humour, care, compassion and empathy were all present and, for someone who hates being a patient, they helped immensely. To top it all off, I was in Outpatients 3 for 7 mins to have the tube removed after 24 hours. Thank you everybody.
Visited Gastrointestinal and Liver services on May 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Danny, Thank you for taking the time to send us your positive feedback about your visits to Endoscopy and for your manometry and monitoring. We have shared your appreciation and kind words with the team and they will really appreciate hearing back from you. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Amazing, caring staff
Rated 5 stars out of 5
by Chloe - Posted on 18 May 2024
I had a 9 day stay on Bramshott ward and I honestly couldn't have asked for a better experience. Every single Healthcare Assistant, Nurse, Doctor, Phlebotomist, Anaesthetist, Cleaner, Physiotherapist, Porter, Kitchen Staff or Student nurse I saw were professional, caring, kind, friendly, smiley and made me feel so safe and cared for. The autism and learning difficulty team were also great at making things easier for me during my stay. As much as I desperately wanted to get home I was sad to leave the staff as well because they were all just so lovely. I felt very safe and lucky to be in their hands. There was nothing that could have been done better and it absolutely felt like I was given the best care I could have received. I was a patient with complex needs but everyone was understanding and respectful. Thank you from the bottom of my heart for everything everyone did for me and I really hope this review gets shared with the staff. I can't say it was 1 particular person either the standard of care was consistent throughout and even when I witnessed some patients giving staff a hard time they remained calm, professional and caring. You are all absolute gems!
Visited Orthopaedics on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Chloe, Thank you very much for taking the time to share your positive feedback following your stay on Bramshott Ward. It's lovely to hear that you have such great praise for all the members of staff on the ward and we have shared your kind comments with the Bramshott team. It means a lot to our staff to receive patient feedback and we really do appreciate this. We wish you all the very best for the future. With warm regards from the Patient Experience Team
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Review titled Caring and professional staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
I was very apprehensive about attending hospital for a hysteroscopy, but the doctor who carried out the procedure and the nurses who cared for me, went out of their way to make me feel at ease. The whole procedure was much less painful and traumatic than I was expecting. Thank you to all the staff who helped make my experience such a positive one.
Visited Gynaecology on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear patient, Thank you for sharing your feedback for staff following your hysteroscopy. We have passed on your appreciation and praise to the team. We wish you all the best for the future. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust