Royal Lancaster Infirmary
Ashton Road, Lancaster, Lancashire, LA1 4RPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful experience
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
Initially I called 111 as the NHS recommend, I was told to immediately go to A&E or get an ambulance. While being triaged the nurse did not seem to care about what I was saying, and kept stating she didn't understand why I was there, didn't ask many questions at all about what I was experiencing. I am obviously not a medical professional and so obviously said that I was following 111's directions, but she really didn't seem to care that I had traveled a long way to be here while in severe pain. I got sent away, feeling embarrassed, in even more pain, and not even any advise given. Better communication is needed between 111 and urgent care facilities because being told different things when in need is not on.
Visited Accident and emergency services on January 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Communication problems
Rated 5 stars out of 5
by Brenda Broad - Posted on 04 December 2023
I tried to cancel an outpatient appointment at dermatology but kept getting a message service. I left a message 3 times as to why I couldn’t attend . I have now received a letter saying I did no anttend and I did not give a reason why. I have since tried to contact the department on 01524551614 and again getting a ansaphone. In total I have left 4 messages and obviously they have not been read.
Visited Dermatology on December 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Ray Roberts - Posted on 12 December 2023
Have on several occasions tried to make an appointment through several phone channels including main contact number,have been trying for 5 hours today including being transferred and email to audiology with a no response absolute disgrace please make it a drop in centre or close the unit , be better privately run or shut
Visited Ear, Nose & Throat on December 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Poor care
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2024
I found my stay most disappointing and the standard of care on AMU quite atrocious there were patients looking after patients toilet floor covered in full bedpan and buzzers being ignored. No effort made to provide dignity A stay on lancaster suite at a later date was a much more pleasant experience
Visited Don't know on December 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Diabolical parking situation
Rated 1 star out of 5
by DRob - Posted on 01 November 2023
Have driven around all available parking areas for 50 minutes back and forth round and round . Absolutely no parking spaces available. Such a diabolical situation for this hospital. Dislike getting appointments here.
Visited Don't know on November 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Great emergency care
Rated 5 stars out of 5
by Nicola Passmore - Posted on 05 November 2023
Arrived at a&e@ about 7pm in a great deal of pain following a trip and bad dislocation of left shoulder, to find it absolutely heaving (4-5 hour wait). Triage nurse arranged an x-ray asap. This showed a nasty dislocation and I was taken to a cubicle. Shortly after I was moved to resus and very quickly seen by doctor who said he was going to give me some anaesthetic and pop my shoulder back in. I woke up shortly after, all done and never felt a thing. I would like to express my thanks to all those on duty on Saturday evening who looked after me so well. It was quick and efficient and I am extremely grateful for your care. The pressure you were working under was obvious, with large numbers still waiting to be seen, trolleys/wheelchairs in corridors and ambulances waiting outside. Thank you all and praise god for the health service.
Visited Accident and emergency services on November 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Endoscopy Unit Experience
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2023
Excellent on-the-day experience, staff and systems worked well to keep me relaxed and make the procedure better than expected. Pre-visit paperwork needs revising - some pages apparently not reviewed for years, and a typo in the fasting instructions made me question how thorough and up to date the department would be.
Visited Don't know on October 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Difficulty in finding department to attend an appointment
Rated 3 stars out of 5
by Pat Bennett - Posted on 02 November 2023
I have been sent a letter for an appointment with clinical neurophysiology but cannot find this department on the list provided. I don’t know where to go.
Visited Don't know on October 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Alyson M Roberts - Posted on 26 November 2023
My father was in the Acute Medical Assessment Unit 3 times between September and November. The staff on the ward were always happy to explain to the family what was going on and provided care to my father with patience and humility.
Visited Geriatric Medicine on October 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Waiting List - but how long?
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
My 5 year old child was put on a waiting list to get a first ever appointment just to assess his condition which would then require surgery. We’ve grown to accept that even young children have to wait ages to be seen by specialists, unless they are being seriously ill. However, I cannot accept the apparent lack of meaningful communication about waiting times. We received the letter following the well known “apology, expressing empathy, offering reassurance” template. Except for “we will contact you as soon as possible” is not reassuring at all, unless you tell if we should expect days, weeks, months or years. Nobody ever doubted the Nhs is working hard, but we need you to be transparent on what you can deliver, so that we could make the best decisions for our children. Should we just wait for the appointment, or go private, or go abroad for medical treatment? I won’t know unless you start to share how long your waiting lists are.
Visited Children's & Adolescent Services on October 2023
Royal Lancaster Infirmary has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust