Royal Albert Edward Infirmary - Ratings and reviews
Reviews
-
Review titled NHS Dotor's and Nurses are Angels!
Rated 5 stars out of 5
by Lilli Broadbent - Posted on 02 November 2023
I was admitted for day care surgery for a Femoral Hernia at the Christopher Holm Building. I was so impressed by the level of care and kindness I had from my nurses. They were so attentive, friendly and caring. I felt extremely well looked after.
Visited Emergency Abdominal Surgery on November 2023
Review titled Royal Albert Edward Infirmary
Replied on 09 November 2023
Thank you for taking the time to post about your procedure, I am so pleased to read of your experience and will share your kind words with the team. May I wish you well in your recovery. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Wonderful care
Rated 5 stars out of 5
by Pamela Penlington - Posted on 10 October 2023
My daughter gave birth to my first grandchild. Staff were professional, caring and attentive to us all. Facilities were clean and well maintained. Delivery Room was lovely. Treated us as individuals. Gave us a wonderful experience. Thank you.
Visited Maternity services on October 2023
Review titled Royal Albert Edward Infirmary
Replied on 09 November 2023
Many congratulations on the safe arrival of your first grandchild and thank you for taking the time to share your feedback on your daughter’s experience. I will ensure this is passed on to the matron in this area to share with her staff. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Exceptional care
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2023
I was referred from Leigh Walk in Centre with a suspected Dvt in my leg. On arrival was made to feel welcome by reception, and shown to my chair, within an hour bloods had been taken, obs and heart and lungs listened to. I saw three different nursing staff who listened to my symptons and were sympathetic and pleasant.I was told what would be happening and back in my chair was offered tea coffee, sandwiches and soup. Good for me because I had to miss breakfast and needed to take my medication. Within another two and a half hours I was given a Scan on my leg, and ten minutes later was speaking to a consultant and a senior nurse I had seen previously ,and was told I didn't have a Dvt, after advice on how to manage my injury I was told I could leave. I cannot praise the professionalism and friendliness of the staff too highly. All in all I was dealt with in just under four hours. The Nhs at its best. We'll done to all staff including the catering ladies at the Sdec
Visited Urgent Treatment Centre on September 2023
Review titled Royal Albert Edward Infirmary
Replied on 20 September 2023
Thank you for taking the time to post about your experience attending Leigh Walk in Centre. I will share your kind feedback with the team who I know will be very pleased to receive it. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled A very disappointing experience
by Wigan9864 - Posted on 12 September 2023
I found my visit an absolute joke, no communication, 12 hours in A and E, then into assessment area, designated nurse spent majority of their time sat at a computer screen in-between over 4 hours on their mobile phone. I found this totally useless. Medical team doctor was extremely informative and pleasant, some nursing staff were more concerned in booking next cruise and various drinks packages all in all a very disappointing experience would consider traveling out of town for treatment.
Visited September 2023
Provided by Care opinion
Review titled Royal Albert Edward Infirmary
Replied on 20 September 2023
I am very sorry to read of your experience, thank you for providing this feedback which I will ensure is directed to the ward leader. If you would like to discuss this further, please do contact our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Cardiology department
Rated 1 star out of 5
by Leslie howcroft - Posted on 26 January 2024
I was admitted to A&E on the 14th of September after collapsing at home due to an irregular heartbeat. I was referred to Sdec and saw a specialist who advised to start taking betablockers and blood thinners and arranged a 24hr heart monitor. I returned the heart monitor on the 4th of October and was advised results would be sent back to my GP within 6-8 weeks. Since then I've been having horrendous side affects from the beta blockers.Dizzyspells and horrific hallucinations which keep me up all night. I visited my GP who advised she could not do anything until the results where back from cardiology. I also have a pain blocking injection in my spine to help me walk and this has now been refused until they have a report back from cardiology leaving me housebound and in agony. I have visited my GP 3 times to request help In getting these results and was told we have to wait to hear back from cardiology. I'm on the waiting list for a cardiology appointment but nobody has rang and it says to chase them after the 2nd of February. I'm utterly disgusted In being left in agonising pain and with horrendous side affects and nobody even contacting me. My quality of life has totally diminished. I visited my GP again yesterday and she said to just stop taking the Beta blockers! How is this good advice it even says on the label not to stop taking them.
Visited Cardiology on September 2023
Royal Albert Edward Infirmary has not yet replied.
-
Review titled Efficient and informative
Rated 5 stars out of 5
by Carol Liptrot - Posted on 13 August 2023
I was referred to rapid diagnostic clinic on 27/7 by GP. They called me on the 31/7 and had a phone consultation which resulted in being told I needed an urgent CT scan, I was called on the 3/8 and given appointment for scan on 5/8. My appointment was in the early evening and on entering the department was seen immediately by a lovely kind gentleman who put me at ease, he explained the procedure fully and carried it out quickly. All in all from leaving home, having the scan, waiting for taxi and returning home took 50 mins! Brilliant and now just waiting for results.
Visited Diagnostic Imaging on August 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for sharing your feedback, I am so pleased this was an efficient and positive experience for you. I will ensure your comments are shared with the team. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Exceptional care
Rated 5 stars out of 5
by Paris Powell-Norman - Posted on 25 August 2023
I was referred to Lowton Ward from A&E and the care I received there was absolutely amazing. I would personally like to thank the health care Assistants and a nurse(you know who you are) please make sure this message gets forwarded to Lowton Ward please
Visited Don't know on August 2023
Review titled Royal Albert Edward Infirmary
Replied on 20 September 2023
Thank you for posting your kind words about your time on Lowton Ward. I will certainly share your feedback with the team, I know they will be very pleased. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Longest wait
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2023
Took an elderly family member to the walk in centre first who advised to go straight to accident and emergency for swollen legs and black outs leading to falls. Most recent fall resulted in severe skin damage and tears in his arm. Arrived at Accident and emergency but we didn't even get chance to explain the issues, just got sent to an alternative part of the hospital. 4 hours later they send us back to Accident and emergency. By this time it's packed. No communication from professionals as to what the treatment plan was. Occupational therapist did an assessment (she was really nice) however, she arranged a home visit for 3pm. Told us this at 2.15pm, family member got discharged at 2.45pm. Had to rearrange the appointment ourselves. From the start they told us there was nothing wrong with BP to be leaving with a prescription for medication for low BP??? Our family member is 86 and from start to finish the whole process took 30 hours. All the time he was sat in Accident and emergency He was offered 2 drinks and 1 sandwich and cold toast. Unfortunately there was lots of people who didn't need to be there causing delays to others who were in greater need. I worry for the future of healthcare in our area.
Visited Accident and emergency services on July 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for taking the time to share your feedback. I was sorry to read of your experience when attending A&E with your loved one. I will share your comments with the Matron in this area, but of your do wish to discuss this further, please contact our team on 01942 822376. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Amazing service. Super friendly and supportive staff!
Rated 5 stars out of 5
by Josh - Posted on 20 June 2023
After being bitten by a cat, it turned into a nasty infection in which my GP advised me to go to hospital. Unfortunately after blood tests I was told I had a very high infection and needed IV antibiotics, and that they needed to keep me in overnight to give me fluids and further antibiotics. Even though the hospital was extremely busy, and the nurses and doctors were clearly understaffed they were still super efficient, and helped me whenever I asked with a smile. I was out of hospital the next afternoon thanks to their great work. I have never had to stay overnight at a hospital before, so I am super happy that such a great hospital is next to me if I ever need it again. Thank you for everything you do.
Visited Accident and emergency services on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 14 August 2023
Thank you for your post. I am pleased to read that you had such a positive experience at what must have been a worrying time for you whilst unwell. I will share your kind words with the team, who I am sure will be very pleased. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
-
Review titled Poor care
Rated 2 stars out of 5
by Eva Mala - Posted on 08 June 2023
My son struggled about 6 days of high temperature and bellyache. He spent on rainbow award 2 nights, nurses was very kind but the doctor care was very poor. Every day Ive been told, they will do blood test but from some reason nobody did it. Also last day the doctor told us my boy can goes home and if he get worst, get back to hospital and he also refused to do blood test even my boy still didn't feel well. Then only he noticed that my son had high temp the other night and changed his mind. I understand doctors are busy but once my son is in the hospital all what I need is proper medical care.
Visited Children's & Adolescent Services on June 2023
Review titled Royal Albert Edward Infirmary
Replied on 12 June 2023
Thank you for your posting. We were sorry to learn of your experience of our childrens services. Please contact the Patient Relations Department on 01942 822376 who would be happy to listen to your concerns and investigate these. Kind regards Vicky Bolton Head of Patient Relations/PALS
Provided by Care opinion