Rosie Hospital - Ratings and reviews
Reviews
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Review titled Unbelievable care and compassion
Rated 5 stars out of 5
by Lucie chapman - Posted on 27 January 2023
Our pregnancy story doesn’t have a happy ending. However I can’t say with enough thanks how well I was looked after by the midwives in clinic 23. What was the worst day of my life was made slightly less painful by the 4 wonderful ladies that looked after me during the time we were there. I can’t thank them enough, they made me feel as comfortable as I could and comforted me during a really heartbreaking time. They then put together a box of treasured memories of our baby boy for us to take home which has bought me comfort so far in the couple of days following. Would love to be able to thank them all personally but I’m not sure how to. They do not get enough credit for the amazing work they all do. Thank you so very much from the bottom of mine and Matts hearts.
Visited Maternity services on January 2023
Review titled Rosie Hospital
Replied on 16 February 2023
Dear Lucie Chapman Thank you for taking the time to write about your experience at the Rosie Hospital at such a difficult period for you and your husband. We would like to offer our sincere condolences. It is very kind of you to describe the care that you received, and we will pass your praise and thanks to the midwives in Clinic 23. If you would like us to try to identify the individual staff who looked after you so you can thank them personally, please contact the Patient Advice and Liaison Service at cuh.pals@nhs.net and we will do our best to help. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Absolutely Amazing!!!
Rated 5 stars out of 5
by Karolina O - Posted on 11 January 2023
I had my baby Noah exactly month ago 11.12.2022 on Delivery Unit. I would like to say huge thank you to all staff and amazing midwife! I can't describe how amazing quality of care I had during my time at Rosie, Sara ward, Delivery Unit and Birth centre. All staff was absolutely wonderful, kind and very helpful. I Had brilliant experience at this hospital and I would like to recommend Rosie. Me and my Partner we were very impressed of everything. Thank you for everything. Karolina
Visited Maternity services on December 2022
Review titled Rosie Hospital
Replied on 25 January 2023
Dear Karolina Congratulations on the birth of your baby Noah! Thank you for taking the time to let us know about the excellent care you received from staff at the Rosie Hospital. It is great to hear that the staff were so kind and helpful. Your positive words and thanks will be passed to the staff, and they will be very pleased to hear about your experience. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled The best experience !
Rated 5 stars out of 5
by Rio Marriner - Posted on 16 November 2022
Wanted to thank Sara ward, Delivery ward and Charles Wolfson ward for their exceptional care and services whilst I was there having my 2nd baby. I left with the best experience and can't thank the staff enough. All staff work so hard and were so polite, approachable and friendly throughout. Honestly thank you to each of you I met along the way, I hope this reaches you all.
Visited Maternity services on November 2022
Review titled Rosie Hospital
Replied on 05 December 2022
Dear Rio Marriner Congratulations on the birth of your baby! Thank you so much for letting us know that you felt well-cared for by friendly staff at the Rosie Hospital. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Fantastic care
Rated 5 stars out of 5
by Lauren - Posted on 31 October 2022
I was booked in for an elective c-section due to baby being breech however I ended up going into labour 2 days before. I went into the hospital in the middle of the night for monitoring and ended up going for an emergency c-section at 2am the following morning. The staff from the moment we called the assessment line to the moment we left to go home with our baby were exceptionally kind, caring and helpful. The midwife who cared for us before and during the section was lovely and really helped us to stay calm and relaxed. Although the section was considered an emergency we were not made to feel rushed or panicked at any stage, all the staff did their absolute best to make sure we were happy and comfortable. We then went on to the recovery ward which even though at this point it was 3am, were treated to coffee and toast before being moved onto Lady Mary Ward. Whilst on the ward we were looked after by a number of midwives but in particular the student midwife who helped me to establish breastfeeding was superb. I just want to say thank you to everyone who made our stay so wonderful.
Visited Maternity services on October 2022
Review titled Rosie Hospital
Replied on 02 November 2022
Dear Lauren Congratulations on the birth of your baby! Thank you very much for taking the time to let us know that you were cared for by kind and professional staff in the Rosie Hospital, and that everything went well. Your positive feedback and thanks will be shared with the staff involved, and will be much appreciated. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk
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Review titled So kind and caring
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2022
I was treated on the Sara ward today and the staff there were so compassionate, friendly and caring. Nothing was too much. They went out of their way to make sure I was comfortable, up to date and happy. Such a lovely ward and such lovely staff. Thank you
Visited Maternity services on August 2022
Review titled Rosie Hospital
Replied on 10 August 2022
Thank you for taking the time to let us know that you were treated so well on Sara Ward. Your kind words and thanks have been passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk
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Review titled Review of maternity service
Rated 4 stars out of 5
by Anonymous - Posted on 31 August 2022
It was suggested I was induced. 8 days before my due date, I had a sweep and then went into the Sara Ward the next day to be induced (once there was a bed). We ended up spending 6 days on the Sara Ward and after a couple of days of the usual induction processes and pessaries, I was then waiting 3 more days to go to the delivery unit. Understandably the staff couldn't tell me when I would go. All of the staff on this ward were super friendly but it was clear they were stretched and it was more noticeable on the weekend. There were times I was put on monitoring and no-one had come to take me off 2 hours later. When day and night shift have their handover meeting, it is clear the real lack of staff if you need them then. Our midwife on the delivery unit was fantastic, supportive and managed the whole birth calmly and like a boss on her own. I was then supported by the day shift midwives. I experienced the emergency button being pressed, being rushed into theatre for a c section and then decided I should carry on vaginally which meant I had come off the epidural, then couldn't be put back on after receiving something that numbed my lower half in theatre. For a second time, I was going to go to theatre and therefore there was a couple of times when I wasn't on any pain relief. I was told I was 10cm dilated and then told that I was only 9cm. After the birth, I got moved onto Lady Mary Ward where our son had to have some glucose tests. On the day of discharge, I was told I will be discharged if the midwife can get to me. I received a lot of breastfeeding support whilst on the Lady Mary which was useful. However, there were some staff who almost had a rude/disappointed tone when providing care. For example, on the first morning on this ward, we were essentially told off for not dressing our baby correctly (25 degree heat and we were told he should be in 3 layers and hat). As an incredibly emotional and first time mother, I found this upsetting. I asked if my partner, baby and I could go for a short walk in the hospital and was told that I couldn't take my child as they are an inpatient and was made to feel like I was asking something ludicrous, being told that an alarm would be raised if I was to take my child off the ward. One thing we noticed was a real lack of toilet or washing facilities for men. On the Sara Ward, my partner had to be buzzed in and out when needing the toilet as they are outside the ward. We were cared for by some fantastic staff, especially on the Sara Ward and our midwife on the delivery unit. She even plaited my hair during labour! Some of them came to see us on the delivery unit after we had had the baby which was so lovely. The staff were clearly exceptionally busy, under increased pressure and short staffed though on the Sara Ward, they never failed to be kind, caring and helpful, answering any questions we had. To note also that my birth plan was not really asked for though I brought this up and shared the key points.
Visited Maternity services on June 2022
Review titled Rosie Hospital
Replied on 06 September 2022
Thank you for your detailed and thoughtful comments on the care you received before, during and after the birth of your baby. It is good to read the reports of the kind and professional staff, but I am sorry to hear about the areas where there were shortfalls. I will bring your review to the attention of the senior staff at the Rosie Hospital, but if you would like a more personal response to any of the issues your raise, please contact the Patient Advice and Liaison Service via our website www.cuh.nhs.uk/contact-us/let-us-know-your-views/ or email pals@addenbrookes.nhs.uk I hope you are enjoying your time with your new baby. Head of Patient Experience pals@addenbrookes.nhs.uk