Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus - Ratings and reviews
Reviews
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Review titled Lack of communication
by Soreye - Posted on 10 August 2023
Came to Queen’s Medical Centre recently for a procedure on my eye in the EENT department. I arrived at the given time of 12.00p.m. to find around 8 or 10 other people had the same time for their appointments. We were taken in one at a time and I was eventually taken in at about 5.15 p.m. I was the last to be called. None of us had any idea why the order was chosen. It didn’t seem to be alphabetical and I was told it was the luck of the draw. Obviously my luck was out, as I was the last. I think there should have been more communication beforehand. I didn’t take drink or food or a newspaper or iPad and as I was on my own and was reticent to go down 4 floors to a cafe to buy anything in case my name was called. There must be a better system than to have older people waiting around for 5.1/2 hours. Surely it could have been split into several segments to ease the time wait. If this isn’t possible the people should be informed to bring refreshments and a book with them. The actual procedure was quick and efficient. Actually it took just 10 minutes after the long wait. Regards and many thanks to the staff. It’s the communication and organisation which could be improved.
Visited August 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 August 2023
Thank you for sharing your feedback with us. I’m sorry to hear that this has been your experience of our hospitals I understand that waiting times can be frustrating particularly when you are nervous about the procedure. Our staff have a list of patients and due to unforeseen circumstances some take longer than others and this does have an impact on the waiting list on the day. If you ever find yourself waiting with us again please ask a member of staff who can provide you with more information, food, drink and reading materials to enable your stay to be a more comfortable one. I will pass your comments on to the matron of Ophthalmology now so that he can look into your concerns further. Kind regards, Patient experience and engagement team at Nottingham university hospitals.
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Review titled Long waits and then little sleep
by perseustg58 - Posted on 17 November 2023
It didn't start well, would have been a 4-hour wait for an ambulance. So my wife drove me to QMC (about 30 min drive), to check into A&E. Waited over 1.5 hours to see triage nurse. Then another 3 hours or so to see Doctor. The doctor said if I could've seen them within 4.5 hours I could've had a special injection, but now it was too late (6hrs). Directed to a trolley in a busy corridor where I spent the next 6 hours and put on a drip. Sent to C5, Intensive Care Stroke ward, around lunch time, tired and confused. I think I had BP, pulse and light flashed in my eyes and given some pills and water. Not sure how well this went as I was way too sleepy, confused and anxious about my condition. Slept for a short while and woken for more BP, pulse, eyes flashed and asked for my name, DOB and where I thought I was. Sandwich and drink for lunch, was difficult to eat/drink. By mid pm felt uncomfortable and sat on the side of the bed to alter my position - I was promptly told off for this. Later I asked nurse if I could go to the bathroom, I was OK to walk there unaided. Had an orange juice drink brought but semi reclined it was difficult to drink so I inclined the bed top end myself to make it more comfortable and easier to drink - got told off again. I would've preferred some assistance rather a telling off. Managed to eat a sandwich and enjoyed a milky coffee later. Plus more trips to the bathroom by myself, gave me a chance to stretch my legs - didn't get told off anymore. That night the ward was very noisy all night, various alarm noise and changing receptacle bins. The lighting was full on till very late. Wished I'd had a blindfold and ear plugs to help. Every 2 hours I'd be disturbed for BP and pulse checked and bright light flashed in both eyes - little sleep. Next day went much better, I still made my own way to the bathroom to clean teeth etc. The walking there and back was giving me the opportunity to exercise a little bit, but enjoyed visits from stroke support team to help me with my speech and another visit for physio checks on my ability with my legs, arms and hands. These visits gave me reassurances on my progress. I felt better that those visits felt like they'd gone quite well. Enjoyed my walks to the bathroom and included having a shower that day. Also sent for a CT scan. I was moved to a side room, because it was available and I was able to use the bathroom independently. Freeing my bed position in the ward for another patient. The side room was much better, less noise and its own light switch. Nurse was very helpful by saying my night checks would only be every 4 hours so I got a lot more sleep. Third day consultant said I would possibly be discharged, subject to MRI scan and carotid doppler flow tests being OK. After the scans I had to go back to main ward, as a patient with covid needed to be isolated in the room. After a delay (fire alarm in another area) delaying issue of meds from pharmacy, I was discharged at about 5 pm. Slept well. After this I've had follow up assessments at home. These I found most supportive giving me tests for physical ability, touch sensitivity, peripheral vision. Most usefully cognitive tests (which were fun). Also support regarding my swallowing reflex. This has been a worrying concern due to the choking, whilst taking my evening medication just before my stroke occurred. Overall the physio, speech and swallowing reflex support visits during and following my time in hospital were bright cases of care and reassurance of progress at a time when otherwise I would not know how I was progressing or what to expect. It would've been very helpful for my wife to ask a few questions regarding the safety of exercising to my usual level of ability and general recovery time scale from a stroke. After having a cardiac stent fitted some years ago I was able to attend a six week course of exercises under supervision to regain my physical fitness at the gym in the city hospital. I would find it very helpful if there was a similar course for recovery from stroke.
Visited August 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 28 November 2023
Dear Patient, Thank you for sharing your experience with us. As you will appreciate, there is always a high demand for emergency care which in itself can lead to delays in getting patients admitted to the right care team. Although stroke patients are admitted to the ward (C4 is the stroke admissions unit) and research shows improved outcomes for patients admitted to dedicated stroke units, patients are still at a high risk of deteriorating. In order to monitor our patients and detect early signs of deterioration it is essential for nurses to complete regular clinical observations involving the checking of blood pressures and pupil reactions (using a light source) as well as completing other tests such as scans. Early detection of signs of deterioration, or possible additional strokes, helps us to provide early interventions to minimise the effects of the deterioration. As a stroke admissions ward C4 accepts patients with varying abilities at all times of the day and night who require varying interventions and monitoring. We are sorry you felt unable to rest undisturbed. Following a stroke patients are at a high risk of falling and the staff try to minimise the chances of this by assisting patients to move / mobilise. Ongoing assessments are completed by nurses and physios to ensure the patients are safe to move independently (as part of our falls prevention strategy) while focussing on their rehabilitation. Every stroke patient is an individual and as such recovers differently which is why we refer patients to the multi-disciplinary teams in the community to provide patient specific treatment plans. As a stroke unit we are pleased to hear you were able to be discharged home after only a short stay in hospital to be followed up by the multi- disciplinary team in the community and that you are making progress. If you would like the opportunity to discuss this further please email qmcpet@nuh.nhs.uk and we would be happy to do so. Lead nurse/Medicine divisional manager - Nottingham university hospitals.
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Review titled Exceptional professionalism and care at qmc clinic 2b
Rated 5 stars out of 5
by Michail K. - Posted on 29 August 2023
I recently had the opportunity to visit Queen medical hospital, specifically Clinic "b" at the second floor, and I must say that the experience was nothing short of exceptional. From the moment I arrived, it was evident that professionalism and patient care were top priorities for the staff. The doctor who attended to me was not only highly professional but also incredibly patient throughout the entire appointment. They took the time to thoroughly explain every aspect of using a CPAP (Continuous positive airway pressure) machine, ensuring that I fully understood its purpose and how to operate it effectively. Their ability to convey complex medical information in a clear and understandable manner was truly commendable. What set this visit apart was the doctor's dedication to providing detailed explanations. They patiently answered all of my questions and addressed any concerns I had, taking the time to ensure that I felt comfortable and well-informed about my treatment plan. Their expertise and genuine care were evident, instilling a sense of confidence and trust in their abilities. Furthermore, the overall atmosphere of the clinic was welcoming and organized. The staff members were attentive, polite, and approachable, creating a positive environment for patients. The clinic itself was clean and well-maintained further reflecting the hospital's commitment to providing high-quality care. In conclusion, I would like to express my heartfelt gratitude to the entire team at queen medical hospital, Clinic 2b Their professionalism, patience, and dedication to their patients' well-being were truly outstanding. I left the clinic feeling well-informed, supported, and confident in my treatment journey. I highly recommend queen medical hospital to anyone seeking top-notch medical care and commend them for their exceptional service. Thank you once again for your outstanding commitment to patient care.
Visited Don't know on August 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 01 September 2023
Hello and thank you so much for sharing such a positive review of your personal experience in Clinic 2 b, being a patient is often a daunting experience so it’s wonderful to hear that after your appointment, you left the clinic with a full understanding of your ongoing treatment and how to use this moving forward. I will now share this with the department managers and ensure that the whole team are made aware of this fantastic review. Kind regards, Kelly – patient experience officer
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Review titled Really impressed
Rated 5 stars out of 5
by Lucy Gaden - Posted on 03 July 2023
I visited children’s outpatients with my two year old today and was so impressed. We were seen quickly by the nurse then the consultant, we were given plenty of time for a thorough assessment and to ask questions. We were sent for an ECG and blood tests and every member of staff we encountered was so wonderful with my two year old. Everything moved along very swiftly and I am very happy with the care we received. I work in the NHS myself and I know how much negativity there is so I felt compelled to share this positive experience. Thank you.
Visited Children's & Adolescent Services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for sharing feedback regarding the children’s outpatients department. I’m so pleased to hear that your experience of the service was such a positive one and that you and your child were so well supported. Feedback is so important to us so I will pass this compliment on to the matron of the department now in order for them to share this with their teams. Thank you again for your response. Best wishes, The Patient experience and engagement team at Nottingham university hospitals.
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Review titled Great staff
Rated 5 stars out of 5
by Aaron - Posted on 03 July 2023
Never in 52 years have I been into accident and emergency, but today I did. The staff on each level of procedure were excellent in their manner and care, despite high workloads. I was treated with dignity and respect and made to feel comfortable. Thank you.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Hello Aaron, Thank you for taking the time to give our A&E department such a great review The feedback you have provided is very much appreciated and will be passed on to the matron of the Emergency department now so that it can be shared with her team. Kind regards Kelly Morley – Patient experience and engagement officer
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Review titled Day case surgery
Rated 5 stars out of 5
by Simon - Posted on 19 July 2023
From arriving at the hospital to leaving after my operation, I cannot fault the experience I had!! From the help at reception on arrival to the nurses!! Porter and all the staff an nurses who looked after me!! Were absolutely fantastic!!!
Visited Orthopaedics on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hello Simon, Thank you for sharing your experience of our hospitals. It always nice to hear such great feedback. If you would like me to send this compliment on to any specific departments/wards, please do let me know by emailing us at qmcpet@nuh.nhs.uk and I will be more than happy to share this on your behalf. Kindest regards, Kelly Morley - patient experience and engagement officer.
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Review titled Outstanding Care
Rated 5 stars out of 5
by David - Posted on 17 July 2023
Would just like to extend my thanks on behalf of my Sister and the rest of the family, for the outstanding care that my Mum received from everyone who tendered to her in Bed 6 for the past week. Having been admitted via King's Mill last Saturday evening, she was looked after in a professional and caring manner throughout. Sadly dispite the best efforts of all concerned we lost her a short time at 11pm Sunday evening.
Visited Intensive Care on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 August 2023
Hello David, Thank you for taking the time to leave us feedback on your experience of our hospitals. If you would like us to pass this compliment on to the specific ward that cared for your mother please email us at QMCPET@nuh.nhs.uk to give us the details confidentially and we will send this directly to them. May we offer our deepest sympathies for your loss, our thoughts are with you at this difficult time. Kelly Morley - patient experience officer.
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Review titled Brillant A&E doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
I have visited quite a few times with chest pains and breathlessness! There is a chance it may not be resolved yet but the doctor I saw on 10/7/2023 was by far the most helpful and best I have seen. I have attended previously with receiving no tests at all. Today I could tell the doctor has some sense of sympathy as explained to me her job is to rule out anything sinister. (What I essentially came everytime). She sent me for an ECG, X Ray and a D-Dimer test explaining what they all showed and how the three of them have eliminated anything sinister. I fully appreciate the process and the tests she had chosen as I now know that it is nothing serious.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 July 2023
Thank you for sharing your experience of our A&E department I will share this feedback with the Matron now so that this feedback can be shared with the team. If you would like to give us more information please contact us on qmcpet@nuh.nhs.uk Best wishes Kelly Morley – Patient experience and engagement.
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Review titled Dermatology
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
I went for a appointment at the the qmc treatment centre today very good service quick appointment didn't have to wait around for that long for the doctor to see me very professional people allways on hand to help you if you need to know the way around thanks you qmc for making my time at the hospital better 😊
Visited Don't know on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 07 July 2023
Thank you for providing us with feedback regarding your experience in our dermatology department it is great to see that you found the service both effective and professional. We appreciate all feedback and use this to improve all our services within the trust. I will pass this compliment on to the department manager now so that they can share this with the team in the department. Kind regards Kelly Morley – Patient experience and engagement
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Review titled A+e
Rated 1 star out of 5
by Paul Bye - Posted on 12 July 2023
Arrived at a+e to be welcomed with all on reception on there phones totally unpleasant team with all the unsatisfactory status of not knowing what to do with my arrival from mansfield hospital even though emails sent.
Visited Accident and emergency services on July 2023
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 July 2023
Hi Paul I’m so sorry to hear that you experienced delays in our emergency department. Please note that all staff have handheld devices that may look like they are on their phones and I just wanted to reassure you that this is not the case. That being said I will pass this feedback on to the department matron as we want you to feel welcome and safe in our care and the staff that we encounter definitely add to the experience. Kind regards Patient experience and engagement