Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Children’s Unit - Fantastic
Rated 5 stars out of 5
by Kyle Hollingworth - Posted on 19 February 2024
We arrived on Friday afternoon and were shown to where we needed to go by a very friendly volunteer at the front entrance. In the Children’s Unit, the wait to see someone was very short for initial triage. As soon as more tests were needed, we were moved to a 4 bed side room and my son given a Teddy by the nurse to help him feel at home. Throughout the entire afternoon all of the Doctors, Nurses and healthcare assistants were amazing. He was eventually admitted at around 20:30. Within 5 mins, the nurse had a private room ready for my son and wife to stay. They helped move our stuff and were so helpful in even getting things like phone chargers (we never planned to stay overnight) so that they could stay in contact with us. There is a small kitchen area for parents to get some tea/coffee and biscuits which might seem like a small thing, but becomes a game-changer. The next day, the Paediatric Consultant saw us, and gave full diagnosis and provided us with really vital information. I learnt more in 10 mins with her than I have in 5 years of what turns out to be a similar issue with my other child. They were kept in another night and every single person we dealt with was incredible, and an absolute credit to the health service. I really can’t praise them enough. The hospital facilities in general were very good. The canteen was nice, and the staying parent gets a meal voucher for their evening meal. Visiting hours are a generous 0800-2200. The shop is well stocked and run by amazing volunteers. A very small criticism of the facility is the car parking. The prices are not conducive to people admitted. If I pay a ticket for 24 hours and it uses number plate recognition, I should be able to leave and come back and allowed back in, then having to pay more for anything over that 24 hours. If you need to head out and come back it becomes rather expensive. Overall, an incredibly positive experience. Thank you to everyone that helped my family out, they did the health service proud.
Visited Paediatrics services on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 19 February 2024
Dear Kyle, We are very grateul for your kind and detailed review of the service and treatment which you and your family received on the Children’s Ward, and at The Northumbria in general. Being with your child in hospital can be a worrying and stressful time, and we are pleased that this was helped by the quailty of the staff and the facilities which were available to you. Your comments really help us to understand what makes a difference in patient care. Thank you for drawing our attention to the issue of car parking. Concessions can be made at the disctertion of ward managers in certain situations, including parents who are staying in hospital to be with their children. We are sorry that you were not made aware of this and will pass your comments to the ward for future reference, together with your overall reiew. We hope that your child is feeling better, and our best wishes to you and your family. The Experience Team
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Review titled Outstanding care
Rated 5 stars out of 5
by Gemma - Posted on 19 February 2024
My dad was admitted to critical care following surgery and the staff went above and beyond. Although they weren't able to save him they did everything possible and explored every avenue. Ensuring me and my brother and my dad were treated with dignity and respect. They made an awful time seem a little less scary.
Visited Critical care on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 18 March 2024
Dear Gemma, We are so very sorry to hear about your recent loss and offer our sincere condolences. You have shown incredible kindness in taking the time to write about your experiences of the treatment which your Dad received when you are going through such a difficult time. It is good to know that you and your brother felt well-supported by staff in the Critical Care Unit and that they did everything possible for your Dad. We will make sure that your feedback is read by the staff who looked after him. Our thoughts are with you and your family, The Experience Team
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Review titled Excellent care in ambulatory care
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
Husband referred to ambulatory care from 111 with what turned out to be kidney stone. From arriving to leaving the unit he had excellent care throughout. High praise for all staff who dealt with him and he came home that night feeling much better.
Visited Accident and emergency services on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 18 March 2024
Dear Reviewer, We have just received your review of the recent treatment which you had at Ambulatory Care. It is good to hear that your husband had received excellent care for what must have been a worrying situation, and we are pleased that the service was efficient and thorough. We will forward this to the team who looked after you- they will really appreciate your feedback. Our best wishes and thanks, The Experience Team
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Review titled Very bad workload management at maternity unit
Rated 1 star out of 5
by kishor kumar - Posted on 25 November 2023
My wife's induction was planned on 22nd November 23 due to big baby size. However, after continues follow up for availability in birthday center finally got call to attend the induction at 12:00 am on 25th November. But induction didn't started and was asked to go back to home on 12:00 pm due to lack of room and staff. Now very worried about wife's and kids health and waiting for call.
Visited Maternity services on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 27 November 2023
Dear Kishor, We have since received your other review mentioning the successful delivery of your baby with us. Many, many, congratulations to you and your wife. It is understandable that labour and delivery can be a stressful experience and we would like to offer you the opportunity to talk to us more about your experience should you wish to find out the options available to you. Our email address is patient.experience@nhct.nhs.uk. We will keep an eye out for your email. Take care, The Experience Team
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Review titled Fantastic Service in Emergency
Rated 5 stars out of 5
by kishor kumar - Posted on 26 November 2023
Quick response and great service through out the birthing phase once labor pain start. Great supporting midwives and staff. Thanks to Northumbia Healthcare and NHS.
Visited Maternity services on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 27 November 2023
Dear Kishor, Thank you for taking the time as a new parent to thank the midwives and staff who played a role in the birthing phase of labour. We wish you and our loved ones all the vest best. Your feedback will be shared with the team in the Delivery Suite of The Northumbria hospital. Take care, The Experience Team
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Review titled Ward 10, amazing unit.
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
I went to ward 10 via A & E. This was my 2nd visit in 5 years. Although the staff were all different apart from an HCA who remembered me from last admission (she is a great character btw!) the unit was still superb. The staff are lovely at every level. You're kept informed at every step of the way and nothing is too much trouble. The professionalism of the team is outstanding and they are great at keeping spirits up at what can be an anxious time. Well done to you all!
Visited Don't know on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 04 December 2023
Dear patient, Sorry to read that you have been unwell and needed to stay with us on Ward 10 at The Northumbria hospital. Its good to read that your experience was a positive one and to know that you were kept informed by lovely staff is heartwarming to read too – and so important. Your feedback will be shared anonymously with the team, Take care, The Experience Team
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Review titled Staff were fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
Couldn't have asked for better treatment from any of the staff during my stay, even when they were so busy and short staffed that nurses were being sent from other wards. Whatever the role everyone was friendly and helpful. My only suggestion would be to have a time/volume limit or headphone rule regarding the TVs. I was in a bay with three others on the ward and one patient had their TV on loud volume until midnight, long after the rest of us had turned lights off to go to sleep. It didn't feel fair when it's already difficult enough to sleep with so many people moving about, everyone having regular OBS etc.
Visited Emergency Abdominal Surgery on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 16 November 2023
Dear patient, Thank you for taking the time since your discharge from hospital to review your experience with us. We would like to share your feedback with the team directly involved in your care, please could you email us with the ward number to patient.experience@nhct.nhs.uk. If you can’t recall the ward information please could you email us with your full name and date of birth and we will be able to find this out for you. Thank you for your feedback regarding the televisions, we will look into sharing this feedback with the appropriate service for their consideration. We look forward to hearing from you. Take care, The Experience Team
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Review titled Fantastic from start to finish
Rated 5 stars out of 5
by Jenny Selby - Posted on 05 October 2023
I visited Peadiatric A and E with my little one who was suffering from some breathing difficulties. We were seen almost immediately and my concerns were taken seriously. All the staff that we encountered from nurses, to doctors, to radiolosts were fantastic, friendly, professional and brilliant with my little one. We were amazingly cared for and were able to go home with the correct treatments with the reassurance that we could come back should the condition worsen. Thank you so much for you first class care.
Visited Paediatrics services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 09 October 2023
Hi Jenny I am sorry to hear of your child’s illness, but pleased that you received good care. I will pass on your lovely comments to the staff involved who will, I’m sure, be very pleased to hear your comments. Hoping your little one has continued to recover. Best wishes The Experience Team
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Review titled Quite An Experience For A Monday Night
Rated 1 star out of 5
by Louise Harrison - Posted on 07 November 2023
I attended A&E on 9th October via Ambulance, after queuing with 8 other Ambulances for an hr I eventually got into Ambulatory Care. I had an X-Ray within 30mins, I got the results quickly where I was told I had broken my tibia & fibia & need surgery the next day. I was then moved into a corridor where I stayed for the next 9hrs. I appreciate how extremely manic it was and every single person went out of their way to help me and make sure I was comfortable but I don’t find lying on a trolly in a corridor overnight for that long at all acceptable.
Visited Accident and emergency services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 16 November 2023
Dear Louise, Thank you for sharing your experience with us, we hope you are now feeling much better since your time with us. There are a number of options available to you going forward and we would like to discuss these with you. We would therefore encourage you to contact us at patient.experience@nhct.nhs.uk and we will look out for your email. In the meantime your review will be shared with the team within Ambulatory Care for their learning purposes. Take care, The Experience Team
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Review titled Fabulous care.
Rated 5 stars out of 5
by Christine Judith Connolly - Posted on 19 October 2023
I arrived in A and E feeling a lot of pain after falling down stairs on holiday in Spain. From entering the door of A and E every single member of staff went over and above to not only look after my injuries but to treat me with the utmost kindness. I was treated with dignity and respect at all times. All the staff were professional and kind and I received a treatment plan that suited my needs.
Visited Accident and emergency services on October 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 24 October 2023
Dear Christine, Thank you for sharing your review with us via NHS Choices. Sorry to read that you had a fall and we hope you are feeling much better. Your comments will be shared with the team within A&E at The Northumbria Specialist Emergency Care Hospital. Thank you for taking the time for sharing your feedback. All the best and take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust