Newcastle Dental Hospital - Ratings and reviews
Reviews
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Christine Holliday - Posted on 07 November 2022
Filling fell out. Contacted 111 and they got dental hospital to contact me with a time. Ito ly took a couple of minutes for them to ring me. Very nice lady on phone. Went to appointment to be treated immediately with the upmost respect and care. I was very scared due to a bad experience but they were brilliant. A male trainee sorted me out explaining everything and most importantly making me feel comfortable and not scared. Tooth was removed and sent on my way a very happy lady. Thank you very much.
Visited November 2022
Review titled Newcastle Dental Hospital
Replied on 08 November 2022
Thank you for taking the time to leave your feedback regarding your care at the Dental Hospital. We are pleased that you were seen to quickly and staff took the time to explain everything to you and made you feel comfortable We have forwarded to the directorate concerned, who will share with the staff involved.
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Review titled Superb in Every Way
Rated 5 stars out of 5
by Rob Sherwood - Posted on 18 November 2022
Had a filling come out around 12 weeks ago, could not register anywhere with a Dentist. Pain became severe and constant , called 111 who referred me, phone call within 15 minutes offering an appointment at 8.45am the following day. Staff were superb, comprehensive history taken and outcome was for tooth to be extracted. Dental work carried out by very competent student being overseen at all times by a consultant. Very pleasant and professional, procedure was explained and carried out to a very very high standard and now pain free. All the staff from the receptionist, nurses, student dentists and consultant are a credit to the NHS
Visited November 2022
Review titled Newcastle Dental Hospital
Replied on 21 November 2022
Thank you for taking the time to leave your feedback regarding your recent experience at the Dental Hospital. We are pleased that you were seen quickly and the staff responsible for your care were pleasant and professional. We will forward your feedback to the directorate, who share with the team involved with your care.
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Review titled Having to wait 4 months for an emergency appt
Rated 2 stars out of 5
by Doreen Gordon - Posted on 26 December 2022
My back tooth broke on holiday in late October. Went to my dentist who sent an appt request to dental hospital as injections don’t work on me. To cut a long story short, following calls to 111 and another visit to my dentist plus two lots of antibiotics I rang the hospital for an emergency appt. I was told that I would be on a waiting list for about 4 months. I’ve got an abcess, a very sharp tooth which keeps cutting my tongue and am in terrific pain. I now have earache and a sore jaw. I have not had a Proper nights sleep for weeks. This is disgraceful.
Visited October 2022
Review titled Newcastle Dental Hospital
Replied on 03 January 2023
We are sorry for your recent experience with the dental hospital and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great support for disability
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Accompanied my elderly Mum to the hospital for a consultation. All the staff we met were friendly and helpful, we were seen on time and my Mum was able to have the examination and X-ray done without having to get out of her wheelchair. The surgeon we saw was very clear about explaining the outcome of the consultation and we felt we were well supported on all fronts. Thanks to all who made this such a positive experience.
Visited October 2022
Review titled Newcastle Dental Hospital
Replied on 10 October 2022
Thank you for taking the time to leave your feedback regarding your mother's consultation at the dental hospital. We are pleased that she was seen on time and the surgeon was able to explain the outcomes clearly. We will forward your feedback to the directorate who will share with the team involved in her care.
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Review titled Great treatment
Rated 5 stars out of 5
by Garry Porter - Posted on 15 October 2022
I cannot thank both the students and consultants enough for the first class treatment I recieved on Thursday 13th October. The students were meticulous in their assessments which was constantly overseen. At no time was I concerned that I was receiving anything but the best of attention That I was immediately taken for an emergency extraction was a relief. The highly professional way the extraction was carried out I cannot praise enough. At all times great care was taken to reassure me and it was obvious that the students deeply cared about their work. Unfortunately the tooth fairy failed to exchange the tooth for money but times are tight You have my gratitude
Visited October 2022
Review titled Newcastle Dental Hospital
Replied on 17 October 2022
Thank you for taking the time to leave your feedback regarding your care at the dental hospital. We are pleased that you received professional care and that you were reassured throughout your treatment. We will forward to the directorate who will share with the team involved in your care.
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Review titled Fantastic work
Rated 5 stars out of 5
by Julie Evans - Posted on 27 September 2022
I went today to support my fiance who has a fear of dentists, It was quite a difficult extraction of a tooth that had previously has a root canal. They all did a fantastic job at putting my fiance at ease and explaining everything they were doing as the did it.
Visited September 2022
Review titled Newcastle Dental Hospital
Replied on 29 September 2022
Thank you for taking the time to leave your feedback regarding your fiancé's care at the dental hospital. We are pleased that you found them able ease the situation and explained everything well as they were doing it. Will will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Outstanding
Rated 5 stars out of 5
by Alma ainslie - Posted on 15 September 2022
Had my little one there today for teeth out under general anaesthetic and I have to say what a fantastic job they all did of making us feel at ease from the moment we arrived to the moment we left, the anaesthetist was just wonderful my son giggled himself off to sleep, there was not one single tear from my son all day and to say he was so nervous and apprehensive it being his first medical procedure, I really think this will have a life long positive impression for any future troubles he may have, just as we always remember the bad I’m sure he will never forget this good experience, absolutely fantastic to each and everyone we dealt with today. Thank you all so much.
Visited September 2022
Review titled Newcastle Dental Hospital
Replied on 23 September 2022
Thank you for taking the time to leave your feedback regarding your son's experience at the dental hospital. We are pleased that he had a positive experience at the appointment and the staff were able to make you feel at ease. We will forward your comments to the directorate, who will share with the team involved in your care.
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Review titled Good experience
Rated 5 stars out of 5
by Laura Foster - Posted on 06 September 2022
I visited the dental hospital today and all the staff were friendly and polite and seemed genuinely happy to be there. The dentist was very comprehensive and took their time to get a holistic understanding of my issues and seemed to genuinely care. It makes a nice change from being rushed and treated as though you’re an inconvenience to the NHS.
Visited September 2022
Review titled Newcastle Dental Hospital
Replied on 07 September 2022
Thank you for taking the time to leave your feedback regarding your recent experience at the Dental Hospital. We are pleased that the staff were friendly and polite and that the dentist took their time to get a comprehensive understanding of your issues. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Fantastic place
Rated 5 stars out of 5
by Paul storey - Posted on 30 September 2022
I would like to thank the dental nurses as well as the dentists who saw me all three of them I would like to put there names down but sadly can't If possible could you look up there names and give them the great feedback or contact me personally and I would gladly give the names of them since they where all so great and put mind at ease while I was there especially the dentist who saw me multiple times. I went away happy each time I visited at ease and glad that there is a place where they can learn with skill. In all I'm happy at the way I was treated and would recommend this dental hospital for treatment such a good place.
Visited September 2022
Review titled Newcastle Dental Hospital
Replied on 17 October 2022
Thank you for taking the time to leave your feedback regarding your care at the dental hospital. We are pleased that all the dental nurses and dentists that saw you were able to put your mind at ease and you are happy with the way in which you were treated. We will forward to the directorate who will share with the team involved in your care.
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Review titled Horrendous care
Rated 1 star out of 5
by Michael Stephenson - Posted on 09 June 2022
My 8 year old daughter is very scared of the dentist. Was referred to have some teeth removed under general anesthetic for a 1300 appointment. The nurses and doctors where told on arrival she was very scared. People arrived after her and got seen before her. She eventually went down at 1530. She had a panic attack and my wife was told that because she refused to have the operation they can't do it as an i year old is apparently old enough to refuse concent. They have now gave us another appointment for 0800 on a morning I July and said they will give her a drink to sedate her. Why they could not of done this at any point his afternoon knowing fine well she was anxious and scared is an absolute joke. My wife and mother have taken a day off work to travel to Newcastle from catterick for nothing. And now expected to do it all over again. I really don't understand how you think it's acceptable to sag ab 8 year old is old enough to revoke concent. A y kid would say no if they are scared.
Visited June 2022
Review titled Newcastle Dental Hospital
Replied on 10 June 2022
Thank you for taking the time to leave your feedback regarding your daughters care at Newcastle Dental Hospital. We have forwarded to the directorate concerned, who will share with the staff involved. If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.