New QEII Hospital
Howlands, Howlands, Welwyn Garden City, Hertfordshire, AL7 4HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about New QEII Hospital.
Reviews
-
Review titled Neglect to children
Rated 1 star out of 5
by Bethany moreton - Posted on 01 June 2024
Have waited 5 hrs to be seen. Diabolical services adults being seen quicker than ill children. My daughter been sat in pain for this long everytime I asked how long the wait is goes down then goes back up again. Something needs to change this is absolutely diabolical services for children.
Visited Urgent Treatment Centre on June 2024
New QEII Hospital has not yet replied.
-
Review titled Amazing customer service!
Rated 4 stars out of 5
by Lauren - Posted on 13 May 2024
I needed to pick up my prescription from the pharmacy and it was a fantastic experience! The gentleman behind the counter was very kind, polite and explained everything to me (more than what I was initially told at an appointment). He was a pleasure to speak to and made me feel like a person and not a number. Thank you so much!
Visited Pharmacy on May 2024
New QEII Hospital has not yet replied.
-
Review titled Very good service
Rated 5 stars out of 5
by Lesley - Posted on 09 May 2024
Although I was told there was a 4 hour wait I was seen in just under 2 hours. Fair enough, it was busy. The practitioner I saw was very efficient and quickly dealt with my injury. Explained exactly what he was doing and what would happen going forward.
Visited Urgent Treatment Centre on May 2024
New QEII Hospital has not yet replied.
-
Review titled Terrible Maternity Experience
Rated 1 star out of 5
by Sophie - Posted on 14 May 2024
My experience at the New QEII Hospital has really shaken my faith in the maternity care I will receive in East Herts and I have started actively looking at moving to another trust for the rest of my maternity care. The communication from staff during both my visits was severely lacking. At my first appointment I was told I was rhesus negative and when I asked for further details of what this meant I was told I needed to wait for a leaflet in the post to explain the condition (it never arrived). I was also told a nuchal test could not be performed and that I would have to have a Quad test, at no point was I told this is a very inaccurate test. On two instances I was not provided with key medical information which caused unnecessary anxiety, I then had to research this medical information myself. My due date was also changed without my consent and the sonographer refused to discuss this despite me expressing distress at this news. My community midwife later informed me I should have been offered an appointment with a Consultant to discuss this as I am pregnant due to IVF. I found the attitude of staff members to be dismissive and unprofessional. Instead of feeling supported and reassured, I often felt disregarded and ignored. Every patient deserves to be treated with dignity and respect, especially during such vulnerable moments. When at my second appointment I expressed my frustration that the midwife had refused to explain what being rhesus negative meant, she first ignored my concerns, then asked my husband if I was telling the truth and then finally said it was my fault for not asking enough questions on the condition. A lack of personalised care was evident throughout my time at the hospital. It felt as though I was just another number in a system rather than an individual with unique needs and concerns. Maternity care should be tailored to each patient's specific circumstances, and this aspect was sorely lacking during my stay.
Visited Maternity services on May 2024
New QEII Hospital has not yet replied.
-
Review titled Really good experience
Rated 5 stars out of 5
by Robert Brown - Posted on 24 May 2024
I attended Radiology at QE2 for a CAT scan requested by my Oncologist My appointment was for 09 50, but I arrived far too early. The pleasant receptionist readily booked me in and asked me to sit and wait. I didn't have time wait as I was called after only a few minutes. I had canula fitted and in no time at all I was scanned. The four staff members that attended to me (three medical staff and the receptionist) could not have been more helpful and friendly, and I was on my way home before it was even the original appointment time. I used the toilet facilities which were spotless, and the car park was free!
Visited Don't know on May 2024
New QEII Hospital has not yet replied.
-
Review titled Horrible hospital
Rated 1 star out of 5
by Adriana Catinean - Posted on 15 April 2024
I attended this hospital yesterday with my young daughter as she has an severe allergy going on and after waiting 3h and a half the doctor said to continue with Piriton and that's it, she does not know what it is and also can not help me further to go and ask for help to my GP! How an earth can you leave a little child with such bad allergy and simply don't care at all, no empathy nothing! I said to her she is scratching really bad and she doesn't even offered us a cream. Really disappointed go got there and wait so many hours with her condition and not receiving no treatment at all!!!
Visited Urgent Treatment Centre on April 2024
New QEII Hospital has not yet replied.
-
Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
I took my daughter to urgent care this afternoon. Only had to wait an hour for triage. The staff member that dealt with us was brilliant. They were polite and very caring towards my daughter. I was very happy with the care that we received here.
Visited Urgent Treatment Centre on April 2024
New QEII Hospital has not yet replied.
-
Review titled Urgent treatment centre
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Awful experience I was advised by 111 that I needed to be seen within the hour because I had severe abdominal pain Both receptionists were rude and uncaring, zero customer service skills. The nurse was rude, the GP saw me for about 60 secs and was practically rushing me out the door I was told it might be gallstones or it might be gastroinitus She gave me indigestion medication even though I was crying in pain! I waited 3 hours and when I advised the receptionist that 111 said I needed to be seen urgently she advised they are understaffed I would really like to know how they are prioritising ear infections over severe abdominal pain! Because every single person that came in after me was seen before me and that was awful because I was told I’m not allowed any pain relief until I’ve been seen I was crying and hunched over in pain! Everyone else in the room was laughing and joking In particular a couple who were bragging about beating someone up!!!! They came to this centre for a broken finger after beating someone up and they were seen before me?! Absolutely shocking service, I’m not having to make further appointments with my own GP because I’m still in pain! Absolute waste of time! This place needs to be shut down because if I had appendicitis I would be dead!
Visited Urgent care centre on March 2024
New QEII Hospital has not yet replied.
-
Review titled Awful experience.
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2024
Visited for our 12 week scan. The lady doing the scan was nice but the rest of the experience was horrific. We were left for over one hour to meet the midwife so we went to check with reception and they looked confused as if they didn't check us in. Mistakes happen but to make this worse all the reception staff went off to lunch leaving us there with another member of staff who said she would help but then went missing afterwards and never came back to us. This is no way to to treat pregnant women. This is unacceptable and all avoidable. I would not recommend this service to family and friends. Simply put it is inadequate and for a pregnancy ward we felt there was lack of care or ownership. The place is clearly not managed well if mistakes like this happen and when they do nobody takes real ownership so whoever is leading this team needs to review this. To make it worse.... The car park barrier was broken when we entered so on the way out we didn't have a ticket as on the way in the machine was not issuing them and the barrier was just in the open position. I went to meet and greet to ask for help and eventually they did help but firstly started making remarks like you should have come to us when you got here! I mean how do I know I am supposed to do that, I haven't been to this hospital for a long time and at Lister you don't use tickets anymore. Shouldn't they know the barrier is broken and made a plan rather than make me feel guilty for their faulty barrier? No apologies but rather acted like they did me a favour. This is supposed to be the meet and greet desk but we had no warm greeting and I feel like they may need support on customer service skills and there as I left feeling like I was being judged or trying to dodge paying for parking. Horrible service and what makes it worse is most of the time I paid for parking was for a midwife who didn't even turn up to see us. A deeply stressful and avoidable experience. I would certainly not recommend this hospital. I felt like I was living in a faulty towers sketch. There was no sense of any caring from the majority of people we interacted with.
Visited Children's & Adolescent Services on March 2024
New QEII Hospital has not yet replied.
-
Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2024
I'd like to thank all the staff for the excellent care I received when attending the breast clinic recently. Everyone exceeded their professionalism with care, kindness and sensitivity. Thank you so very much.
Visited Breast cancer services on March 2024
New QEII Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust