Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled More than 6 hours waiting time
Rated 1 star out of 5
by Debo - Posted on 07 June 2024
To be honest the staff are professional but the waiting time is not good. We have waited for 6 hours and was told have another up to 3 hour to see the doc who will review results of the test hours it will be
Visited Accident and emergency services on June 2024
Review titled Maidstone Hospital
Replied on 10 June 2024
Dear Debo Thank you for taking the time to provide us with feedback on your recent experience. I was sorry to learn you experienced a long waiting time would kindly request that you contact the PALS Team using the contact information provided below in order that we may look into and discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great care
Rated 5 stars out of 5
by Roxana - Posted on 07 June 2024
Been given interscalene nerve block, the procedure was painful however the team from chronic pain unit treated me with great care and respect!
Visited Pain Management on June 2024
Review titled Maidstone Hospital
Replied on 10 June 2024
Dear Roxana Thank you for taking the time to share your feedback with us about the chronic pain unit. I was pleased to read you were treated with care and respect and I will have great pleasure at sharing your kind words with the staff who I know will appreciate them. Best wishes Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Penny - Posted on 14 June 2024
I attended a follow up appointment at the Breast Care Unit this morning, after a routine screening. It was fast, efficient, informative and friendly - thank you so much.
Visited Breast cancer services on June 2024
Review titled Maidstone Hospital
Replied on 17 June 2024
Dear Penny Thank you for sharing such lovely feedback following your appointment at the Breast Care Unit. I was pleased to read the screening was fast, efficient and the staff were informative and friendly and I will have pleasure sharing you kind words with the team on the unit. Best wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent practice
Rated 5 stars out of 5
by Wendy Massey - Posted on 16 June 2024
I’d like to say a sincere Thank You to all the kind and caring staff in A and E yesterday (15/6/24). Also a special thank you to the Dr who helped me - an outstanding person and member of your staff. I wasn’t able to put his name unfortunately.
Visited Accident and emergency services on June 2024
Review titled Maidstone Hospital
Replied on 17 June 2024
Dear Wendy Thank you for taking the time to shared your feedback following your attendance in the Emergency Department (ED) on Saturday. It is wonderful to receive these kinds words and that you found all staff to be kind and caring. I will forward this today to the ED Management team to share with the Dr and staff who I know will appreciate your kind words. Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Hayley - Posted on 27 May 2024
I self presented at Maidstone Hospital after having a random coughing episode where I coughed up quite a bit of blood and then couldn’t breathe properly. From the moment I arrived, every member of staff did their absolute best to look after me and treat me as quickly and efficiently as possible. I feel very grateful to have been looked after so well. Thank you.
Visited Accident and emergency services on May 2024
Review titled Maidstone Hospital
Replied on 30 May 2024
Dear Hayley, Thank you for taking the time to leave a review of the efficient service you received from the Emergency Department at the Maidstone Hospital and I hope you are now feeling better. We shall have pleasure in sharing your review with the team today. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Fantastic care
Rated 5 stars out of 5
by Maria giles - Posted on 05 June 2024
I came into cornwallis ward for a total hysterectomy.I would just like to thank all doctors .nurses.and the(anaethetists )who were great at helping my anxiety.nurses on the ward are kind and caring and quick to answer nurse call.Thankyou also to the cleaners that keep it lovely and clean.Everyone is very respectful.The food sustains you but i do wish hospitals would go back to cooking fresh food for patients
Visited Urology on May 2024
Review titled Maidstone Hospital
Replied on 05 June 2024
Dear Maria Thank you for submitting you review following your hysterectomy thanking all staff involved in your care. It is wonderful to receive such great feedback and rest assured I have today passed this onto the management team who I know will have great pleasure in sharing this with the teams. I wish you well in your recovery. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great practice, fantastic people@
Rated 5 stars out of 5
by Chris Banwell - Posted on 30 April 2024
My second biopsy. Very professional timely medical intervention. The consultant ( you know who you are!) and his team very kind and informative throughout the procedure.
Visited Urology on April 2024
Review titled Maidstone Hospital
Replied on 02 May 2024
Dear Chris, Thank you for taking the time to leave a review regarding your recent biopsy procedure. I am pleased the consultant and his team were kind and kept you informed whilst you were having the procedure. It is always nice to receive feedback and I shall have pleasure in sharing your experience with the relevant team. Many thanks and best wishes. Sylvia PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Minor Injuries Unit - Excellent Service Again!
Rated 5 stars out of 5
by Colin Smith - Posted on 24 April 2024
I have had the need of urgent assistance on two occasions from the MIU at Maidstone Hospital, once last May 2023 and this April 2024. The service I have received has been excellent on both occasions. Quick, efficient and effective. Thank you.
Visited Accident and emergency services on April 2024
Review titled Maidstone Hospital
Replied on 25 April 2024
Dear Mr Smith, Thank you for taking the time to provide feedback on the excellent service you received from the staff in the Emergency Department (minor injuries) and I was pleased to read that your experience was a positive one. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Too much noise
Rated 5 stars out of 5
by Janet - Posted on 20 April 2024
Fantastic hospital. Staff top class for care .but the hospital had no understanding or procedure of keeping noise levels down so that patients can recover by actually sleeping . I.personally do not think my review will have any effect because it is easy to disregard this comment. But I was a nurse many years ago and staff were taught to close doors between clinical areas nurses stations etc and bays . There is a total lack of respect for patients mental welfare over recovery . Doubt this will change and astounded nurses carry on on wards to this level of bad nursing. They are totally obviousness to this basic need. Laughing and talking out loud during a night shift should not happen. Please keep it down and shut doors
Visited Don't know on April 2024
Review titled Maidstone Hospital
Replied on 24 April 2024
Dear Janet, Thank you for taking the time to provide a review of your recent experience. I was pleased to read staff were top class for care and you feel the hospital is fantastic, however I was disappointed to note the noise levels affected your recovery for which I apologise. Please could you contact the PALS service using the details below to provide us with further information in order for us to identify the ward you stayed on in order that we may provide this feedback to the ward management team with a view to improving future patience experience. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Random Discharge from Service
Rated 2 stars out of 5
by Joel Brown - Posted on 20 April 2024
I was on the waiting list to see the Urology department for over 6 months. As my appointment was coming up I had to rebook due to work conflicts so I sent the necessary text message about 4 days in advance. Then the next day with no warning I received a call from a Private Number which I could not answer as I was in work with a client. I was then left a voicemail from a doctor saying he had read my medical notes, he quoted a note that was written months before my referral which said my problem had cleared up, and that he will be discharging me from the service. I have waited very long to see a doctor for an issue causing me frequent pain. I called my GP practice and they said I will have to book to see a GP who will likely have to re-refer me, meaning I will likely have to wait another 6 months in pain, which I see as extremely unfair. I understand the NHS is very stretched being an employee/clinician myself, but this is simply bad practice in my opinion.
Visited Urology on April 2024
Review titled Maidstone Hospital
Replied on 22 April 2024
Dear Mr Brown, Thank you for providing feedback on your recent experience of our Urology service and I was sorry to read that you have been discharged. To allow us to look into this further for you, please do contact the PALS service using the details below and we would happy to assist you. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust