Lister Hospital - Ratings and reviews
Reviews
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Review titled Great care
Rated 5 stars out of 5
by Steven Miller - Posted on 15 February 2024
Thank you to the walk-in Urgent Treatment Centre and Radiography departments. 90 minutes from arrival to departure with broken wrist x-rayed and treated in between. 30 minutes after arriving home I got a call from Orthopedics for my follow up appointment the next week. Lovely, friendly staff and truly impressive efficiency. Thank you.
Visited Don't know on February 2024
Lister Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
Simply the best care and service during my visit today many thanks to everyone involved in my treatment
Visited Urology on February 2024
Lister Hospital has not yet replied.
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Review titled Geriatric Care
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2024
The staff are very caring & kind, but please don't assume that just because someone is old, or very hard of hearing, that they won't be able to understand their treatment or have any questions about what is being done to them & why. Please, please just take a little time to be close enough for someone to hear what is being said about them, to explain treatments && answer any question.
Visited Geriatric Medicine on February 2024
Lister Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Very helpful staff, who helped keep me in an upbeat and positive mood, despite being in pain. I was seen to quickly and efficiently in a friendly way. Couldn't have asked for more.
Visited Accident and emergency services on February 2024
Lister Hospital has not yet replied.
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Review titled I felt cared for
Rated 5 stars out of 5
by Roger Pearce - Posted on 25 February 2024
I spent 6 days as a (Urology) patient on Ward 7B(North) in February 2024 following an urgent operation. Without exception every nursing staff member whom I came into contact with on the ward was professional and caring. There were those who went above and beyond this of course, but I am not allowed to name them here; they know who they are. Aside from the medical and personal care, I wish to state that hospital food is often much maligned but in my case, I report that I found it to be a revelation. Quality, healthy, varied patient food which arrived at my bedside hot (where applicable) and well presented by attentive staff. All this produced for a pittance per patient, per day - some sort of modern day miracle! Well done the catering staff on all counts. Finally, a mention for those who often go unmentioned; the cleaning staff on the ward. They are happy, courteous and efficient. One often hears others bemoaning hospital experiences, but my short stay gives the lie to this, certainly regarding the Urology team and Ward 7B(North) staff. Well done and my warm thanks to all concerned in my case.
Visited Urology on February 2024
Lister Hospital has not yet replied.
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Review titled Dire, Dirty, Degrading & Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
Too much to tell. Bring back the domineering matron! It needs a complete cultural change so staff know who has checked in at the relevant reception but not yet been seen: check-in should be carried out before the patient is told to wait in a particular area. All areas need to be properly cleaned and disinfected on a daily basis: nasty germs are rife - it's no wonder I picked up a UTI whilst waiting to be seen. Condescending questions like "do you known what a rupture is?" implying one's knowledge of the English language is limited should be avoided and rephrased to explain the point being made. Staff gathering around a reception desk and clearly having a long social conversation (and being joined by a doctor!) implies they have no work to do.
Visited Gastrointestinal and Liver services on February 2024
Lister Hospital has not yet replied.
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2024
Having had yet another appointment cancelled on the day, the staff member showed no empathy when phoning me, i expressed my frustration as this has happened several times with this speciality, to be told i'm not giving you another appointment and putting the phone down,
Visited Rheumatology on February 2024
Lister Hospital has not yet replied.
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Review titled Confusing & Frustrating Appointment Process
Rated 3 stars out of 5
by Peter Garratt - Posted on 21 March 2024
After being referred to a haematologist in Oct. 23, I was given an appointment in Feb. 2024. This was cancelled due - I believe to staff holidays. Subsequently, a further appointment was made for mid March and cancelled with no explanation. A further appointment in late March was also made and cancelled with no explanation. During this period, information available via the NHS app, text message and letter overlapped and conflicting, causing confusion and concern. It would be an improvement if such confusion could be avoided and information sources more coherent. I now have an appointment scheduled for late April and it remains to be seen whether this actually takes place.
Visited Haematology on February 2024
Lister Hospital has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2024
Arrived to A&E at 11.45pm on 31/12/2023 with suspected brain bleeding. Have not been seen or treated at all -been triaged and bloods taken within first 3 hours. Then nothing has happened until 5.45am when ct scan was ordered. Asked nurse for painkillers, did not get any. Has seen the medical team but no decision was made. Have spent more than 12 hours in waiting room with no food or medication, I had to discharged myself. This is ridiculous! Saw lots of staff frankly walking aimlessly and not foing any work or delivering the service. Very poor provision given the seriousness of symptoms.
Visited Accident and emergency services on January 2024
Lister Hospital has not yet replied.
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Review titled Good nurse
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
I attended for diabetic eye screening. I was seen on time by a delightful person who made the experience pleasant. Her whole approach was commendable
Visited Diabetic Medicine on January 2024
Lister Hospital has not yet replied.