Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Consistent Great Care
Rated 5 stars out of 5
by Richard Elsey-Warren - Posted on 26 June 2023
Just been to Ipswich Hospital for third time in last two months for a colonoscopy. In spite of the fact the department was very busy and running behind, I was dealt with in an acceptable time by friendly, caring, professional people who, as always treated me kindly with dignity and respect. I am very grateful to have the NHS, they provide a wonderful service, long may it continue.
Visited Gastrointestinal and Liver services on June 2023
Review titled Ipswich Hospital
Replied on 30 June 2023
Thank you for taking the time to leave your kind words which I have forwarded onto the Matron to share with the colonoscopy team. I am sure the team will be pleased to see how they have had such a positive impact. Thank you for your understanding on any delays we may have but these are sometimes unavoidable. Many thanks
Provided by Care opinion
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
It took them 2 months to find out why I was having pains in my legs, chest pain, bleeding and bruising turns out it was leukaemia.
Visited Accident and emergency services on June 2023
Ipswich Hospital has not yet replied.
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Review titled Pharmacy
Rated 1 star out of 5
by Steve - Posted on 13 June 2023
1 hour and 40 minutes for my partners medication to be dispensed..absolute joke.. they had to use a calculator to count the pills..and still got it wrong..and it cost me another 1.5 hours on the carpark..Day lewis would of dispensed this in 15 minutes..and yes they are under pressure also with a fraction of the staff..very many angry patients in the waiting room..also if I hadn't of challenged them we would still be there now..because they lost the script..retraining needed..
Visited General Medicine on June 2023
Review titled Ipswich Hospital
Replied on 14 June 2023
Thank you for taking the time to leave your feedback regarding your experience in the Pharmacy at Ipswich Hospital and I am sorry for any inconvenience that this has caused. I have passed your comments onto the Matron for the area who will share these with the Pharmacy team. Many thanks
Provided by Care opinion
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Review titled Great ward
Rated 4 stars out of 5
by Anonymous - Posted on 23 June 2023
I was cared for overnight on Lavenham ward at Ipswich hospital recently, after gallbladder surgery. I cannot thank the nursing staff enough. All the staff were great, the room was clean, and very comfortable and the nursing staff very caring and helpful, thank you.
Visited General Medicine on June 2023
Review titled Ipswich Hospital
Replied on 30 June 2023
Thank you for taking the time to leave your kind words, I have passed these onto the Lavenham team who will be thrilled to read them. Many thanks
Provided by Care opinion
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Review titled The best midwives
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I’ve had the best experience and a 5 star team looking after me . My baby and I were well looked after those midwives are world class very friendly and experienced. I felt safe.Thank you for everything.
Visited Maternity services on June 2023
Review titled Ipswich Hospital
Replied on 07 June 2023
Thank you taking the time to leave your kind words which I have forwarded onto the Maternity team at Ipswich for their attention and I hope you are all settling in well ay home. Many thanks
Provided by Care opinion
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Review titled No such thing as 2 week wait for breast screening
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
It’s been 2 weeks since my referral for breast clinic , gp said I would be seen within 2 weeks , I rang up and got a appointment after another 2 weeks that’s 4 weeks for a urgent referral, I’m freaking out , not only do I have a large lump , I now struggle when talking , I’m only 41 with 4 kids and single , I’ve lost my appetite and have hardly ate for 2 weeks , I’m crying all time , and I’ve still got to wait
Visited Breast Surgery on June 2023
Review titled Ipswich Hospital
Replied on 13 June 2023
Thank you for taking the time to leave your feedback and I am sorry for the delay your have encountered and any extra stress and anxiety that this may have caused. I have passed your comments onto the breast care team for their attention. Please feel free to give our PALS team a call on 01473 704781 they may be able to give you some information on waiting times.
Provided by Care opinion
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Review titled Declining standards
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
I feel very sad at leaving a negative review as all of my previous experiences at the hospital have been good. I Checked in to outpatients using the screen. It was very grubby and I dread to think what a microbiologist would find there. I managed to independently locate the clinic. I Wasn’t sure what to do with ticket when I arrived and ended up asking a patient. I was quite embarrassed when asked for my urine sample rather loudly in the waiting area. I needed to re-do the sample. The toilet was unpleasant…urine on the floor, seat up and smelly. My perception of attitudes was that staff wanted me in and out of the consultation as quickly as possible ( By the way, I didn’t know it was a consultation as I was led to believe by my health centre that it was in order to fragment renal stones.) Had to keep asking simple questions e.g. Can I get this blood test here? (Yes), where do I go? ( follow the signs). Everyone did their job but I didn’t feel that hearts were in it. Everywhere felt crowded, dingy and uncared for. I dutifully filled in the required paperwork before attending but that was never collected even though I offered it upon arrival. I left still not sure about what was to happen next e.g. do I wait for an appointment for scanning, do I need to see my GP for blood test results or will the hospital contact me directly? Communication generally fell way below my expectations. At least there was an actual person to welcome you for a blood test and the waiting area was clean and tidy. On the way out, the toilet by the cafe at entrance no. 6 was also unpleasant..faeces smeared on seat, toilet paper on the floor and quite smelly. I acknowledge I may have expectations that can no longer be met in the current climate. However, I was so disappointed, sad, fed up, and a little angry.Not looking forward to returning. Luckily, I have options…many do not.
Visited Urology on May 2023
Review titled Ipswich Hospital
Replied on 01 June 2023
Thank you telling us about your experience at Ipswich Hospital and I sorry that this was not as expected. Your comments have been forwarded onto the cleaning team and the Matron for outpatients for their attention. I would like to look into this further so we can learn from your experience. To do this I would need more information regarding the clinic you attended and when. Could yo please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team
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Review titled A million times thank you
Rated 5 stars out of 5
by Laura - Posted on 05 May 2023
I was taken into hospital due to low blood pressure from a miscarriage. I truly believe the nurses and doctors saved my life on the day as I had lost so much blood, but mainly they all deserve so much respect and appreciation for their hard work and understanding going above and beyond to comfort me as I came in alone and making me feel safe. I can’t remember her name, but there was an especially amazing agency nurse from the Emergency department who held my hand the whole time, comforted me and gave me such lovely words of wisdom, she deserves a massive raise and a huge thank you! Overall, my sad and traumatic situation was made a lot less stressful and painful due to the wonderful care I received. Many thanks and love to everyone
Visited Gynaecology on May 2023
Review titled Ipswich Hospital
Replied on 11 May 2023
Thank you for leaving your kind comments. I have forwarded these onto the Matron for ED to share with her wider team and they will be pleased to see how their actions had such a positive impact on your overall care at such a traumatic time. I hope you are continuing to make a good recovery. Many thanks
Provided by Care opinion
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Review titled First Class, Caring Service Again
Rated 5 stars out of 5
by Richard Elsey-Warren - Posted on 11 May 2023
I had a CT scan on 11 May. On arriving at the hospital, I was struggling to find the CT unit & a passing medical secretary volunteered to escort me through the hospital to the CT unit. She went, ‘beyond the call of duty’ which made me fell more relaxed. Once in the CT unit I was looked after by 3 nurses & from the moment I arrived I was treated in a dignified, respectful way by friendly, informative, kind staff. This is my second visit to Ipswich hospital in the last few weeks & both experiences were similar. Thank you.
Visited Imaging services on May 2023
Review titled Ipswich Hospital
Replied on 24 May 2023
Many thanks for taking the time to leave your kind comments, I have passed these onto the Matron for CT to share with his wider team. It is great to hear that your previous visits have been just as good. Thank you
Provided by Care opinion
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Review titled Brilliant Sonographer
Rated 5 stars out of 5
by Rosheen - Posted on 08 April 2023
I had a Saturday afternoon appointment (8/4/23) and my experience was brilliant. I was seen quicker and everything during my scan was explained to me. He checked repeatedly that I was okay throughout and was absolutely wonderful. He’s an absolute credit to your team!
Visited Obstetrics And Gynaecology on April 2023
Review titled Ipswich Hospital
Replied on 17 April 2023
Thank you for taking the time to leave your kind words regarding your recent scan. I have passed your comments onto the Sonography team who will be pleased to see how their actions had such a positive impact on your overall experience. Many thanks
Provided by Care opinion
Information supplied by East Suffolk and North Essex NHS Foundation Trust