Gloucestershire Royal Hospital - Ratings and reviews
Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by robert hinton - Posted on 08 September 2023
All of the staff,medical, nursing, etc. were extremely attentive, friendly and professional. The experience was like a day out, rather than a surgical proceedure. The anaesthetist's were particularly good at making me feel at ease, but overall I couldn't fault any member of staff.
Visited Orthopaedics on September 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
Attended an Orthapedics Outpatient appt - met by staff in entrance hall to assist with checking in, directions given, appt early and swiftly processed by doctor. In and out with 30 mins - great experience.
Visited Orthopaedics on August 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
thank you for your feedback and very pleased to read that you had a good experience
Provided by Care opinion
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Review titled Compassionate and caring team
Rated 5 stars out of 5
by Helen Acock - Posted on 09 August 2023
I had a hysteroscopy 9/08/23 in the womens centre outpatients. The health care assistant welcomed me and made me feel more relaxed. Consultant and Registrar explained everything, again really caring which reduces any anxieties. Lovely nursing team of 3 who could not have been kinder. Communication during the procedure was excellent and meant that I was fully aware of what was happening at each stage. A fantastic team and my deepest thanks to you all.
Visited Gynaecology on August 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
Thank you very much for your feedback - I will forward this onto the staff who will be delighted
Provided by Care opinion
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Review titled Kindly treated
Rated 5 stars out of 5
by Simon Thomas Broad - Posted on 15 September 2023
I was in hospital for almost 4 weeks. I became familiar with the Cardiac CCU ward. Each and every member of staff nursed me through a very distressing time; always positive and respectful. I am retired now but spent 45 years in the Hotel and Hospitality industry. I fully appreciated the meals served 3 times each day; once adding a pinch of salt I found that the meals were generally delicious and varied
Visited Cardiology on August 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Ryan Charles - Posted on 10 August 2023
All staff polite down to earth and efficient. Got straight to the bottom of my problem that's been causing me pain. I feel like I'm wasting peoples time when I go to the hospital but they made me feel like I was no trouble thank you
Visited Emergency Abdominal Surgery on August 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Considerate and consistent
Rated 5 stars out of 5
by Simon Thomas Broad - Posted on 18 September 2023
I knew from a previous cardiac event that I needed emergency assistance. It was Thursday 3 August 2023 at 6am when my daughter phoned for an ambulance and 15 minutes later the paramedics arrived. In very little time we arrived at Gloucester Royal. A short time passed before being transferred to Cardiology. I felt that I was in the best place with trained professionals. A few days later I was taken to Cheltenham General for an angiogram and a week later to John Radcliffe for an MRI. Another week passed before having angioplasty and one more day later I was discharged. In all I spent almost a month being cared for and genuinely treated as an individual by all members of staff. I have written a poem to express my gratitude and love for the NHS To each and every one of you in CCU I send a heartfelt 'thank you' from side room two Having stayed for quite a while I became used to being woken with a reassuring smile As each day passed into yet another Whatever I asked for was never any bother You treated me with care respect and humility Every day until I was able to go So I simply want you to know I am fully aware That you are still there Working your shifts diligently Helping more patients as you did for me Thank God for angels like you For without you what would we do. Thank you so much Simon
Visited Cardiology on August 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Shocking wait times
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
Visited Tatu ward 3b several times, on one occasion waited nearly 8 hours to be seen and treatment administered. Absolutely shocking, poor time management, no organisation, lack of communication, no thought to patients sitting uncomfortably all that time. Only one nurse who wasn’t on that day who runs it like clockwork with barely any delays. As I type in stuck here yet again, simply waiting for blood results and to see the doctor. Been here 3 hours now. It seeems that this department is sent far too many patients from A&E when they should be treated down there. Gloucester hospital pull your socks up and maybe less money spending on cladding and more on staff and care.
Visited Orthopaedics on August 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
Thank you for taking the time to feedback to us and I am sorry to read about y our experience. The TATU department is a very busy one and delays can occur in the unit because of demand on services elsewhere. For example, it can sometimes take a long time for blood results to come back from the lab because of the number of samples that they receive. I will pass your comments on to the department to see if there is anything they can do to make the wait a little less stressful and more comfortable.
Provided by Care opinion
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Review titled First Class Service
Rated 5 stars out of 5
by Moira Stevens - Posted on 09 July 2023
My husband recently, was admitted to the hospital via a 999 call. He has advanced Dementia and is non verbal. The care and understanding we received from the paramedics, the Pit Stop, Emergency and Acute medical ward and ward 9b, over a six day period, was exemplary! Given the horrendous conditions they have to work in in the A and E department, I applaud them all. I was so impressed with their professionalism and have nothing but the highest admiration and heartfelt thanks to each and every one of them.
Visited Accident and emergency services on July 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Could not fault this Service
Rated 5 stars out of 5
by Debbie - Posted on 13 July 2023
I had an Endoscopy today. Could not fault this Service from start to finish. I was very nervous and the Nurse put me at ease . It was very straight forward and the care I received was second to none . Well done
Visited Gastrointestinal and Liver services on July 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
thank you for taking the time to feedback to us about your experience which I am delighted to read was 'second to none'. I will forward your comments onto the department.
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Sue Ireland - Posted on 01 September 2023
I was referred under the 2 week skin cancer plan. My skin condition was treated on site and skin care advice given. I found the service highly professional, kind, caring and dedicated. I was contacted 2 weeks later by the health professional. I cannot rate this service high enough. With all the challenges the NHS is facing I was so impressed by the care given. Thank you so much.
Visited Dermatology on July 2023
Gloucestershire Royal Hospital has not yet replied.