Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Nursing team
Rated 5 stars out of 5
by Samantha Cox - Posted on 10 June 2024
Nurse E at A and E tonight 9/06/24 What a wonderful human being , looked after me so well and is a absolute credit to the NHS
Visited Accident and emergency services on June 2024
Frimley Park Hospital has not yet replied.
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Review titled Superb Staff
Rated 5 stars out of 5
by Clive Husselbury - Posted on 18 June 2024
I attended for a colonoscopy performed by a Consultant. I interfaced with no less than 10 of the staff. All of the team were excellent, helpful, friendly and professional plus went out of their way to make me comfortable. The whole process was very smooth and painless. The only downside, which is not the fault of the clinical staff, is access to the hospital and the parking situation which is simply awful so do arrive early.
Visited Colorectal cancer services on June 2024
Frimley Park Hospital has not yet replied.
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Review titled Referral
Rated 4 stars out of 5
by Francesca - Posted on 03 May 2024
I have been attending this ENT clinic for many years. I have a chronic ear condition. I had been waiting since the end of 2022 for my usual follow up appointment. I finally manged to get through to clinic today May 2024. I was struck by how stressed and exasperated the receptionist was. Not in anyway rude to me just exhausted I guess by numerous people chasing appointments . They mentioned that my 18 month wait was quite the norm ...despite their own recommendation that I should see this consultant every 6 months. Its such a shame we are where we are .....
Visited Ear, Nose & Throat on May 2024
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Francesca, Thank you for taking the time to share your recent experience with Frimley Park - please accept my apologies for having taken so long to acknowledge your feedback. I am sorry that you have had to wait so long for your appointment and that we are challenged in delivering the levels of care we would like our patients to receive. As a Trust, we are trying our best with the resources at our disposal, but as you are clearly aware – and understand – things are incredibly stretched. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Housekeeping/ cleaning
Rated 5 stars out of 5
by Kevin Jones - Posted on 10 May 2024
During my stay on G5 ward jules did a great job in keeping everything clean, even dusting from top to bottom and very good attention to detail also very pleasant to talk to also
Visited Cardiology on May 2024
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Kevin, Thank you very much for taking the time to leave this feedback – it is great to get feedback such as this so we are reassured that the Trust is being kept as clean as it should be! I will share your feedback with the teams. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Gone massively down hill
Rated 2 stars out of 5
by Dom - Posted on 04 April 2024
Ive been coming here 30+ years as a Diabetic Type 1, can honestly say its done nothing to get better and progressively gotton worse….10 hour waits in A and E as a high risk diabetic type 1 with norovirus is absolutely disgraceful, rude night staff (which baffles me to this day as nursing skills is basically relient on understanding and dealing with vulnerable people), wrong information constantly, i was not tested by nurses once for blood sugers nor blood pressure, this hospital used to be a great hospital but now its a joke riddled with poor staff that care nothing for the care of patients
Visited Accident and emergency services on April 2024
Review titled Frimley Park Hospital
Replied on 04 April 2024
Dear Dom, Thank you very much for taking the time to leave this review. I am sorry that the apparent lack of care you experienced has led you to feel this way about Frimley Park. Our staff do their very best to give all our patients the care they need and I can only apologise on behalf of the Trust if the level of care you received was below that which you should expect from Frimley Health. I will share your feedback with appropriate teams who will make any adjustments they can to ensure this situation is not repeated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Thank you for helping our non-verbal autistic 6 year old
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
I am not normally one who shares personal information regarding my children however, I am today. I am sincerely, from the bottom of my heart, grateful to the incredible staff at Frimley Park this week. From the staff at an and e, to the Urology Surgical Team, to the ultrasound team, To the paediatricians and incredible nursing staff on f1 I salute you and the incredible work that you do. I came in with a non-verbal autistic six year old who presented with pain and no other symptoms. The problem was his pain didn’t seem that extreme at face value. Every single member of staff we encountered listened as I advocated for my child. They understood that my son doesn’t show pain therefore the pain he was exhibiting was on par with an 8-9 on a normal child scale. When we were admitted on to f1, there was understanding on his needs and they wanted to keep him as comfortable as possible, as I was alone for most of it, husband was with my daughter, they watched over my son when I needed a coffee, a walk and even watched him so I could go to the toilet. When I eventually fell apart they allowed my husband to come to the ward and stay way past visiting hours to support me. They listened when I told them he wouldn’t tolerate a urine bag and came up with a solution. They listened when I told them the best way to get blood out of my son was going to require five people. They listened when I said that if they were in any doubt about the root cause for his pain please do the necessary and any extra required to be 100% sure he is ok. We as parents spend a lot of our days fighting to be heard. Not this time. We were presented with a child who shows no pain in excruciating pain around his groin area who had stopped drinking and eating and they listened to our every word and followed our lead at all times. Most importantly, they listened to us tell his story without prejudice, judgement or assumptions. We were presented with causes from appendicitis and sepsis (life threatening situations if untreated, to a viral bug which would go away on its own). Every single member of staff helped, supported, listened to us and treated our son with every ounce of respect they could give him. Thankfully we took our boy home after ruling out everything scary leaving us with a viral bug that caused lymph node swelling in his groin area causing the significant pain. I am thankful to every single member of the team who spent time with my son, who support us as a family, who helped keep a very stressful situation as calm as possible. We can never repay or express how much it meant to us. From a family who spends their entire time fighting to be heard thank you x x x
Visited Children's & Adolescent Services on April 2024
Review titled Frimley Park Hospital
Replied on 26 April 2024
Dear Anonymous, Thank you very much for taking the time to leave this feedback of your family’s recent experience at Frimley Park Hospital. It is lovely to read that your experience was so positive and that you were all so well looked after and treated with the levels of compassion and care we, as Frimley Health, strive to deliver every single day. I will share your feedback with the teams involved in your son’s – and your – care and I know they will appreciate your kind words. Furthermore we are keen for you to share your story and experience more widely within the Trust and hope that this is something you would want to do too. If this is something you would be willing to support please email fhft.patientexperience@nhs.net and we will discuss how we can facilitate this. Thank you again for your kind feedback and we very much look forward to hearing from you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Frustration
Rated 2 stars out of 5
by Anonymous - Posted on 27 April 2024
I have Chronic Lymphocytic Leukaemia. The whole process dealing with Frimley Hospital Haematology department has been unacceptable. Recently after my consultation with my Consultant, I was told that my medication - acalabrutinib, would be increased to 2 a day. All my medication is getting low, and needs to be replaced, but my Consultant told me she would sort it out. No answer. Previously I had been informed that the medication would be delivered by Boots the Chemist. I have had no messages regarding this service. So I send my Consultant a message to say how many tablets I had left, and would they be delivered by Boots to my home. No answer. So I rang the MacMillan Nurse help line, same question, same answer - leave it with me I will look into it. No answer. I have now emailed the MacMillan Cancer Navigators with the same question. No answer as yet. So what am I suppose to do? Wait until all my tablets have gone? I informed my Consultant that I needed more tablets, giving her the obligatory 2 weeks notice before I run out. I am in a state of increased stress and anxiety. For someone who has barely taken a paracetamol in her life, I find this lack of any communication hard to fathom. There seems to be no "tick sheet" to ensure each patient has had the correct follow up. Be it consultations, appointments, blood test, CT scan and of course medication. At every stage of first being told I now need medication I have had to chase Frimley Park Hospital. I am of an age when I shouldn't have to cope with this. Should I now be asking to transfer to another hospital that treats Leukaemia patients with some respect.
Visited Haematology on April 2024
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Anonymous, Please accept my sincere apologies for having taken so long to respond to you. Thank you for leaving this feedback and please again accept my apologies on behalf of the Trust that the situation got to this point. I sincerely hope that your situation was resolved and that you were able to get your medications. I will share your feedback with the haematology team as well as the Macmillan team. Given the anonymous yet public nature of these review pages I am unable to investigate your case any more – however if you would like to take it further please contact the PALS team on fhft.palsfrimleypark@nhs.net and I shall make them aware of the problems you have had. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Poor attitude towards patient
Rated 2 stars out of 5
by Richard Hill - Posted on 13 March 2024
After being referred by my GP for an "urgent" brain scan and receiving no response from the hospital, I rang Neurology New Patient Triage to try and find out what what was happening. The person told in a somewhat abrupt manner, that I should ring back in several weeks, as there was no chance that the referral would be reviewed before that. "How many weeks is several?" . "Several". I somehow doubt that if that person in needed a scan themself, they would have found that reply to be either satisfactory or acceptable. Can someone please explain how it is even possible to "triage" the urgency of a referral without even reading it?
Visited Neurology on March 2024
Review titled Frimley Park Hospital
Replied on 18 March 2024
Dear Richard, Thank you very much for taking the time to leave this feedback. Please accept my sincere apologies on behalf of the Trust for this situation. If you email fhft.palsfrimleypark@nhs.net they are probably the team best placed help you resolve this issue. Once again please accept my apologies that you find yourself in this situation. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Amazing service
Rated 5 stars out of 5
by Kelly van der Sloot - Posted on 24 March 2024
I am so impressed by the maternity services at Frimley Park. I had the same community midwife from start to finish. She was incredibly supportive and made me feel very comfortable. I was sad to be discharged at the end of my pregnancy because I felt we’d formed a great relationship! The staff on the ante natal, labour and post natal wards were amazing. The care is 10/10 and I couldn’t fault it. Thank you everyone who made my stay such a great experience.
Visited Maternity services on March 2024
Review titled Frimley Park Hospital
Replied on 25 March 2024
Dear Kelly, Thank you very much for taking the time to leave this feedback about your recent experience of Maternity services at Frimley Health. It is lovely to receive feedback like that that provides reassurance that our colleagues and services are successfully operating as intended. Your feedback has been shared with the maternity team – thank you again for taking the time. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Amazing Staff
Rated 5 stars out of 5
by Annabel - Posted on 27 March 2024
I had my gallbladder removed and I was just so well looked after at Frimley. The nurses and surgeons were so kind and reassuring. I fully respect and admire the NHS as they are absolutely amazing and I am just so grateful that my procedure and care went so well. Thank you for all that you do X
Visited Gastrointestinal and Liver services on March 2024
Review titled Frimley Park Hospital
Replied on 28 March 2024
Dear Annabel, Thank you very much for taking the time to leave this feedback about your recent experience at Frimley Health. It is always lovely to receive feedback such as this and to be reassured that patients are receiving the levels of care that Frimley Health strives to deliver every day. I am delighted that your experience was so good and that you were so well looked after - I shall take great pleasure in sharing your feedback with the teams involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust