Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Arterial Nose Bleed Fixed and Quickly
Rated 5 stars out of 5
by Graeme Gourlay - Posted on 21 December 2023
This was an outstanding experience. I had an unexpected arterial nose bleed that was quite extreme at 9:30pm in the evening. The whole process of getting it fixed was incredibly good. Booked in quickly, first pass triage in 10 minutes and 30 minutes later an ENT specialist gets to work fixing it and knows exactly what to do and every staff member was pleasant and professional.
Visited Accident and emergency services on December 2023
Review titled Frimley Park Hospital
Replied on 21 December 2023
Dear Graeme, Thank you very much for taking the time to share your recent experience of care at Frimley Health. I am delighted that you were clearly so well looked after – and so quickly – and that our colleagues successfully worked in the way they strive to everyday to treat you. Thank you again. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great Hospital
Rated 5 stars out of 5
by Kerry Lafford - Posted on 18 December 2023
Always receive excellent care and treatment from all the staff at Frimley Park Hospital. From Reception, Doctors, Nurses and Staff. Very professional, kind, explained procedure from start to finish. Highly recommend the hospital after 12 years of services they have provided.
Visited Dermatology on December 2023
Review titled Frimley Park Hospital
Replied on 21 December 2023
Dear Kerry, Thank you very much for taking the time to get in touch and share your recent experience of Frimley Park. It is lovely to hear that your care experience reflected the effort teams put into delivering our services. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Fantastic care from nurses & doctors
Rated 5 stars out of 5
by Ros Cosgreave - Posted on 28 December 2023
I was admitted into hospital on tues 19th dec for 5 days with Covid & pneumonia to ward G5 ,the care from A&E right through to the ward was second to non I was very well looked after .
Visited Don't know on December 2023
Review titled Frimley Park Hospital
Replied on 02 January 2024
Dear Ros, Thank you very much for taking the time to leave such lovely feedback about your recent experience of Frimley Health. I am delighted your care was so good and that you were so well looked after. Your feedback has been shared with the teams involved in you care. Thank you again. ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.*** Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Terrible disabled parking problems
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
For disabled parking when you eventually manage to find a car space (25 minutes wasted) and then find a ticket machine youre only then told to go back to your car and get your blue badge and then go all the way to the front kiosk to show your badge. Having gone back to the car and got the blue badge and then off to the front kiosk it was closed anyway. Terrible set up to a- not inform disabled people they need to attend the kiosk with their badge before they get to the ticket machine and then b- request disabled people walk all the way to the kiosk and back with their badge. must be a better system.
Visited Don't know on November 2023
Review titled Frimley Park Hospital
Replied on 05 December 2023
Dear Anonymous, Thank you very much for your feedback concerning the lack of information regarding disabled / blue badge parking at Frimley Park hospital. Please accept my apologies on behalf of the Trust for the frustrations you encountered. While – as I am sure you appreciate – I am unable to provide an instant solution in this forum I will pass your feedback onto the Estates and Facilities team who are the appropriate department to investigate, and hopefully figure out a way to resolve, the issues you raise. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Above and beyond
Rated 5 stars out of 5
by Cynthia Babirye - Posted on 16 February 2024
I experienced the best care ever while having my baby at the hospital. The midwives were extremely hands on with both me and my baby. The 5 days we spent at the hospital were amazing, until today I remember my amazing pregnancy experience until I was discharged with baby because it was amazing.
Visited Maternity services on November 2023
Review titled Frimley Park Hospital
Replied on 18 March 2024
Dear Cynthia, Thank you very much for taking the time to share your experience of the Frimley Health Maternity team. It is really lovely to hear that your experience was so positive and I shall enjoy sharing your feedback with the team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Lovely staff
Rated 5 stars out of 5
by Christine Mckeon - Posted on 23 November 2023
I was recently admitted to the madu ward of Frimley park hospital, and I would like to say a big thankyou to all the staff there for their kindness and brilliant care. They made my stay as comfortable as they possibly could and they all worked their socks off. I had some lovely chats to a nurse who was on a placement, and I hope they manage to keep hold of her as she was fantastic. They are all a credit to the nhs ,once again thankyou for my care.
Visited Infectious Diseases on November 2023
Review titled Frimley Park Hospital
Replied on 27 November 2023
Dear Christine, Thank you very much for taking the time to leave such a lovely review of MADU following your recent stay on the ward. It is really positive to read such reviews and to be reassured that the system and teams are working together as intended to provide such excellent care for patients. I will share your feedback with the team who will appreciate it. Thanks again and KRs, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Problems with ventilation and plumbing
Rated 4 stars out of 5
by Rob Mellor - Posted on 12 December 2023
Having just spent a number of days in the Cardiac Ward thought it may be helpful to add a few comments regarding the service provisions in the ward. Clearly there is a problem with the ventilation and extraction insofar the the staff resort to opening the fire door for periods of time.This results in some patients feeling comfortable whilst others remain cold. The toilets and showers need refurbishing with one out of order(which I reported. Also my wife and daughter thought there was a smell of urine when they first walked in. I cannot confirm this as I have no sense of smell. But having said all that,the care was excellent and the catering 5Star.
Visited Cardiology on November 2023
Review titled Frimley Park Hospital
Replied on 21 December 2023
Dear Rob, Thank you very much for taking the time to share your recent experience of care at Frimley Health. Please accept my apologies on behalf of the Trust for the issues with the environment you encountered on the ward. I will share your feedback with the Estates and Facilities team who will I am sure follow up on and investigate the points you raise. I am sure you are aware that for issues of this nature it may be that there are no ‘quick fixes’ that can be applied but at least there will be a greater awareness of the issues which may lead to escalation up the ‘priorities’ list. I was delighted to read that you rated all the other aspects of your care as ‘excellent’ and that the catering was to your satisfaction. I will share your feedback with the teams involved in these aspects of delivering the experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Extremely long hours of waiting
Rated 3 stars out of 5
by Sue - Posted on 18 October 2023
Came to A&E with abdominal pain around 10.30pm. Somebody took my blood sample and blood pressure straight away.Next time I was seen at 4.00am by a practitioner who then decided to take my urine sample. Still waiting with pain at 6.00 am. Wondering when actually somebody will be able to help.
Visited Accident and emergency services on October 2023
Review titled Frimley Park Hospital
Replied on 23 October 2023
Dear Sue, Thank you very much for taking the time to share your recent experience in ED. Please accept my sincere apologies that your wait was so long. We are aware that some patients can be waiting some time and we are working on reducing the waiting times as much as possible. I hope the care you finally received was good and that you were well looked after. I will share your feedback with the ED team. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Fantastic support Pediatrics A&E during strike
Rated 5 stars out of 5
by Mariska - Posted on 07 October 2023
My son and I had a visit at the pediatrics a&e on 5th of October after he had a seizure at school. It was extremely busy and I think the staff was quite overwhelmed but they were absolutely brilliant. Our best experience with an a&e in the uk! Our nurse was extremely thorough, quick and provided us with constant updates and was really reassuring. Same experience with the doctor. I do not know how they managed it all because it was insanely busy but it was incredibly well managed. Also the décor in the a&e really helped calm my son, he did not find it scary at all and actually thought it was the best place ever. Extremely impressed with our experience!
Visited Accident and emergency services on October 2023
Review titled Frimley Park Hospital
Replied on 23 October 2023
Dear Mariska, Thank you very much for taking the time to share your, and your son’s, recent experience of care in the paediatric ED. I am delighted to hear your experience was so positive both in terms of the environment and the care and communication delivered by the staff. I will share your feedback with the teams involved. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Outstanding paediatric care
Rated 5 stars out of 5
by Sarah Macleod - Posted on 11 September 2023
I cannot speak highly enough of the team in the Children's Emergency Department. During a recent trip with my 3 year old, who was experiencing some complications with chicken pox, each and every staff member that we encountered was outstanding. We were seen within minutes, reassured and given a bubble machine to keep us entertained while we waited for the doctor! Their warmth, patience and humour was much appreciated.
Visited Accident and emergency services on September 2023
Review titled Frimley Park Hospital
Replied on 19 September 2023
Dear Sarah, Thank you very much for taking the time to leave this feedback of your family’s recent experience of care at Frimley Health. I am delighted that your family’s experience was so positive and that you benefitted from the professionalism and excellence that our staff strive to deliver every single day. I will share your feedback with the team who will, I know, be delighted to hear they are so well thought of. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust