East Surrey Hospital - Ratings and reviews
Reviews
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Review titled Great experiance
Rated 5 stars out of 5
by Barry morton - Posted on 06 February 2024
Visited for colonoscopy bit nervous but the staff put me at ease very quick and professional.all very friendly well done to you all
Visited Colorectal cancer services on February 2024
East Surrey Hospital has not yet replied.
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Review titled Maternity aldrich-black unit
Rated 4 stars out of 5
by Anonymous - Posted on 30 January 2024
Yesterday I had gtt appointment. The nurse or midwife who has taken my blood was very very rude. She shout infront of all patients to me because day maternity unit send me back for 2nd blood test to her. While taking blood it was hurting but she just did very fast rudly without saying sorry or smile. Though she was rude I said thank you literally 3 times but she didn't bothered and make a very rude face. Everyone likes to be treated respectfully. 8:45 she took first blood and 2nd was taken 10.45
Visited Maternity services on January 2024
East Surrey Hospital has not yet replied.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Jacqui Jelley - Posted on 08 March 2024
My brother sadly died last month in a nearby nursing home but I would just like to take this opportunity to thank ESH for the amazing care and support he received there over the last 10 years. His consultant and the amazing teams in both Haematology and the Chemo Suite were so very kind and always treated him with great care and the utmost respect. Even at the end, the Palliative Care team were exceptional and I cannot thank the discharge office enough for the incredible speed with which they organised his short-notice move to a local care home. I honestly cannot fault ESH for the truly outstanding care and treatment they provided to my brother and would have absolutely no hesitation whatsoever in recommending them most highly.
Visited Haematology on January 2024
East Surrey Hospital has not yet replied.
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Review titled Great staff
Rated 4 stars out of 5
by Audrey Bateman - Posted on 08 January 2024
Suggested I take my husband to A and E, by his doctor. It was during the doctors strike but we were seen promptly and checks were carried out by cheerful, attentive and efficient staff. Very impressed.
Visited Accident and emergency services on January 2024
East Surrey Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Charmian Gilbert - Posted on 04 January 2024
Was sent to A&E with chest infection. Although dept was pretty busy, in the space of three and a half hours I had an xray and blood tests and was given results and discharged with appropriate medication. All the staff I saw...clinicians doctors etc were extremely kind and caring and professional and I was made to feel like the only patient that mattered! An overwhelmingly good experience with the NHS. Thank you.
Visited Accident and emergency services on January 2024
East Surrey Hospital has not yet replied.
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Review titled Dietary requirements
by Maggie726 - Posted on 11 January 2024
I am writing about my mother who is an inpatient . Nursing care is very good, however it has been difficult to get the right diet for her. She is gluten free low sugar. On three occasions that I know of no food has turned up for her so I have had to go to the shops there, which don’t have a great range for her. Her lunch is at 12 md and supper between 5pm and 6pm . Nothing to eat in between this. I asked if she could be offered something as this was a long time to go without food, especially as she eats little and often at home as she has Parkinson’s. I was told that they could not offer anything, not even a sandwich because of being gluten free. I was told to make sandwiches and snacks and leave in the fridge which I did, however these are not always offered to her and today she was so hungry and no meal turned up for her. Surely it is beneficial for every patient to eat a well balanced diet and not to be hungry for them to recover as quickly as possible.
Visited December 2023
Provided by Care opinion
East Surrey Hospital has not yet replied.
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Review titled Excellent caring service
Rated 5 stars out of 5
by Julia Kiddle - Posted on 26 December 2023
While staying with my son, I had cause to visit East Surrey Hospital as an emergency, having been sent there by the Caterham walk-in clinic ( who were also efficient, kind and helpful). On arrival, receptionists booked me in and after a wait time of only about 20 mins - amazing on a Saturday so close to Xmas - I was assessed by a nurse and referred for blood tests. Although she introduced herself, I cannot remember her name, but what I do remember was that she was calm, reassuring, and put me completely at ease - in my view she was a blue print for exactly what a nurse should be. After bloods taken, again with calm efficiency, and a short wait, my nurse returned with good news, an intravenous antibiotic and sent me on my way with a pack of pills. From leaving home at 8.30 am, I was back home at 11.30 am, feeling rough but completely confident that I would soon recover, which thankfully now seems to be the case. Thank you so much to all concerned for rescuing my family Christmas.
Visited Accident and emergency services on December 2023
East Surrey Hospital has not yet replied.
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Review titled Kind and Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
My 95 year old mother was brought in by ambulance for a scan and tests following a fall. Staff were so busy but she was treated quickly and respectfully. Lovely kind consultant in charge.
Visited Accident and emergency services on December 2023
East Surrey Hospital has not yet replied.
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Review titled 5* treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
I had breast surgery a few days ago and my experience at East Surrey far exceeded my expectations. Every member of staff was professional, friendly and efficient. The premises were spotless and I felt totally safe and well-informed every step of the way. I really can't fault the way I was treated and it is clear to me that this is a vey well-run hospital. Thank you to all your staff for the great care.
Visited Breast Surgery on December 2023
East Surrey Hospital has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Alison Davis - Posted on 19 December 2023
I had an operation on my neck yesterday. I just wanted to say how kind and reassuring everyone was from Admissions all the way through to Copthorne Ward. It really was as good an experience as it could possibly be. Thanks to the team.
Visited Ear, Nose & Throat on December 2023
East Surrey Hospital has not yet replied.