Ealing Hospital
Uxbridge Road, Southall, Middlesex, UB1 3HWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great patent skills
Rated 5 stars out of 5
by Gavin Grewal - Posted on 25 May 2023
Doctors and nurses were so lovely on the Huxley ward in 7 north and really understanding and helpful, they all did a very good job apart from one lady who was a bit rude to me a couple of times I was in hospital for a while as I had a broken leg and a broken
Visited Orthopaedics on May 2023
Review titled Ealing Hospital
Replied on 31 May 2023
Dear Sir/Madam, Thank you for your feedback following your recent stay at Ealing Hospital 7 North ward. You note how the doctors and nurses treated you positively and they will be grateful to read your kind words when I share them with the team. I am sorry that one member of staff spoke to you in a rude manner. If you did want this looked into please do contact our PALS department on LWNH-tr.PALS@nhs.net or call on 020 8869 5118 with your patient details. I hope you are recovering well, Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled It is like passing the buck.
by bargainem66 - Posted on 05 May 2023
I am not very satisfied with their telephone service at Ealing Hospital's Hanwell Cardiology Service because of the amount of times I phone and have to wait for a call to be answered can exceed more than half an hour before I get to speak to someone. And, when you do get to speak and ask questions, they give you another number-it is like passing the buck. And then you have to waste more time trying to get in touch with the person in the other department.
Visited May 2023
Provided by Care opinion
Review titled Ealing Hospital
Replied on 09 May 2023
Dear bargainem66, Thank you for your feedback and I am sorry to hear that you are not happy with the service provided. As this platform is anonymous, we cannot obtain much detail in order to look into this further. If you would like, we can look into this for you if you contact our PALS department with your details. They can be contacted on: LNWH-tr.PALS@nhs.net or 02088695118. In the meantime I will share this feedback with the team so they can seek any changes or improvements. Many thanks again, Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Hospital stay
Rated 5 stars out of 5
by Stacey Prowse - Posted on 17 April 2023
Had general surgery today and was admitted to level 3 Brunel ward I can’t thank the staff enough always making effort to come in and check on you , always remembering to take your observations and letting you know what was happening and when . Was taken care of really well and everything was explained to me from being taken down to surgery to coming back upto recovery and being taken back up to the ward . I didn’t manage to catch the two ladies names who were looking after me I just want to say a massive thank you , you made me feel at ease and nothing was to much trouble . Discharge was taken care of efficiently had all my paperwork and meds ready for me Thank you for everything that you do in the nhs
Visited General Surgery on April 2023
Review titled Ealing Hospital
Replied on 20 April 2023
Dear Sir/Madam, Thank you for taking the time to tell us your feedback about your recent experience. I was pleased to read of your positive experience whilst under the care of our staff on the ward 3 North Brunel. You mentioned that everything that the staff did made you feel at ease during your surgery and aftercare. I have passed this feedback onto the team of the ward where I am sure they will be happy to read of your experience. I wish you all the best in your recovery. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
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Review titled Amazing practice
Rated 5 stars out of 5
by Mrs Sweeney - Posted on 17 April 2023
Your Review: My son visited the Ealing Hospital surgery practice today, for minor surgery and I couldn't fault anyone within the practice at tall. He was very nervous and both my son and myself were worried about the procedure, as my son has special needs. We were both looked after extremely well and was reassured by both the nurse and the surgeons. I would just like to add how extremely lovely our nurse was to us both and did her utmost to keep us both relaxed and calm throughout our whole time within the hospital. Both my son and myself would like to thank you immensely, you could not have done more for us
Visited General Surgery on April 2023
Review titled Ealing Hospital
Replied on 18 April 2023
Dear Sir/Madame, Thank you for taking the time to leave your review. Its lovely to hear how well your son was looked after and how reassuring the nurses and surgeons were at an understandably very nervous time for you both. From your review I am unable to determine what ward to pass this on to, please email us at LNWH-tr.PATIENTEXPERIENCE@nhs.net and I'll ensure to share your comments with them. Thank you again for sharing and I hope your son makes a speedy recovery. Kind Regards, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Good practice
Rated 4 stars out of 5
by Gilda - Posted on 10 April 2023
Staff is fast friendly and compassionate even busy as they were yesterday Easter Sunday. They took my brother fast for assessment. But no one told me my brother was moved when I reenter my bag was still there with another patient in his place not much information to relatives . I understand that abd e it's a extremely busy place for you all.But a big thank you to care for my brother fast as he required Happy Easter God bless you all .
Visited Accident and emergency services on April 2023
Review titled Ealing Hospital
Replied on 11 April 2023
Dear Sir/Madame, Thank you for taking the time to leave your feedback regarding your recent visit to A&E at Ealing. I'm glad to hear your brother was seen promptly and you both were treated with compassion. I'm sorry to hear you feel the communication to relatives was not clear. Often with such a fast pass environment the simple things can be missed but this is definitely something the team can work towards improving to ensure all relatives feel fully informed. Apologies for your property being left behind, this will be passed on to the department to ensure this doesn't happen again. I will of course pass on your feedback to the A&E team. Thank you again for sharing. I hope your brother is now on the mend. Many thanks, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
My husband was admitted as an emergency - we are all so grateful to the A&E team for their professionalism, calm and care. I could see that they were extending the same consideration to other patients too. Right from the moment of admission to discharge, from the doctors, nurses, technicians and porters - every single person was reassuring and we received expert care. The NHS is under great pressure and despite the underfunding, each member of the A&E team was outstanding. Thank you
Visited Accident and emergency services on March 2023
Review titled Ealing Hospital
Replied on 05 April 2023
Dear Sir/Madam, Thank you for taking the time to review the recent experience of our A&E services at Ealing Hospital. I am so pleased to hear that from start to finish your husband was treated correctly by all our members of staff. I hope that he is recovering well. I will also make sure to share this feedback with the relevant team. Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Appauling Service
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
I have been an outpatient of the gastro dept for 2 years and have been constantly let down. It took about 6 months for the department to get my name correct despite multiple phone calls informing of the mistake, personal letters sent to an incorrect address (GDPR breach?!), missed appointments (by them) and unreturned phone calls to find out what is going on. After having a MRI they failed to deliver the results, it took 3 months to get through to someone (again, messages not returned) to realise that they had 'forgotten' to schedule an appointment to discuss my results. As it stands at the moment I am trying to get through to understand why nobody contacted me for a missed scheduled phone appointment. There are other issues which I will not list here. This is all very distressing for an issue that I have been dealing with long term and that causes me pain on a daily basis. I want to switch hospitals but my GP says they are reluctant to do so as Ealing Gastro dept hasn't uploaded all my test results so if I move now I will need to go back on the waiting list and start the process again. This is not favorable as the discomfort and distress I'm in is causing a big impact on my life and metal wellbeing.
Visited Gastrointestinal and Liver services on March 2023
Review titled Ealing Hospital
Replied on 24 March 2023
Dear Sir/ Madam, Thank you for taking the time to leave your feedback. I'm sorry to hear of the difficult time you have been having with The Gastroenterology Team at Ealing Hospital. I will pass your comments on to the Gastro Team to ensure they are aware of your feedback and how your experience with us is effecting you. As this is an anonymous platform and I am unable to help you any further, please may I ask you to get in contact with our PALS Team? They will be able to assist you in dealing with theses issues. Email address: LNWH-tr.PALS@nhs.net Ealing Phone number: 020 8967 5653 Apologies again for your experience thus far but I do hope these issues can be addressed and your care with us improved. Kind Regards, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Excellent treatment
Rated 5 stars out of 5
by Miss Johnson - Posted on 15 March 2023
My Mother was taken into A&E on the 14/3/23. The treatment, care and compassion she was shown was second to none. Nothing was a problem, no matter how big or small. The department was extremely busy, the admission unfortunately coincided with the Junior Doctors strike. Despite this, everything, from tests to moving cubicles, to seeing specialist doctors was all done in a very efficient and timely manner. I would like to send my heartfelt thanks to all concerned
Visited Accident and emergency services on March 2023
Review titled Ealing Hospital
Replied on 17 March 2023
Dear Sir/Madame, Thank for taking the time to leave such lovely feedback. We appreciate how understanding patients can be when situations out of our control such as strikes occur. I have passed on your feedback to the ward who I am sure will also be thankful for your review. Kind Regards, Emma Calnan -Patient Experience Officer
Provided by Care opinion
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Review titled Fantastic care
Rated 5 stars out of 5
by Alison Shindler - Posted on 16 February 2023
Taken to A&E by ambulance following a bicycle accident. All staff extremely kind. Care very thorough and treatment swift, kept informed of the plans - what scans/tests/treatment to be carried out annd why and timescale. Really impressed by the doctors, nurses, porters and scanning staff. Thanks all
Visited Accident and emergency services on February 2023
Ealing Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
Took daughter to have procedure in Cath Lab. consultant so friendly and put her at ease. 2 students were on ward they made us laugh so much. Felt so at ease. Daughter so nervous but consultant understood and gave her a sedative. Absolutely amazing care. Thank you.
Visited Don't know on January 2023
Review titled Ealing Hospital
Replied on 26 January 2023
Dear Sir/Madam, Thank you for your kind comments in relation to the Cath Lab at Ealing Hospital. It was lovely to read how the staff treated you both and how you both felt calm during the treatment. I have now shared this with a lead staff member from the team so that they can share your words with the wider team. I hope that your daughter is recovering well and wish you all the best. Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
Information supplied by London North West University Healthcare NHS Trust