Ealing Hospital - Ratings and reviews
Reviews
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Review titled Ward 7 South staff at Ealing Hospital
Rated 5 stars out of 5
by Parminder Mann - Posted on 31 March 2024
A shout out to all the staff on the Gastrology ward (7 south) at Ealing Hospital. My brother is currently an inpatient there and the staff have gone above and beyond to provide excellent care. What stands out is the kindness they have extended not only to him but to us as a family. Every single member of staff is under tremendous pressure taking care of so many patients with multiple medical needs. But this has not stopped them from seeing patients as their main priority. Deeply grateful for what you have done for my brother. Thank you.
Visited Gastrointestinal and Liver services on March 2024
Ealing Hospital has not yet replied.
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Review titled Truly wonderful nurses
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2024
Our dear mother has been here over a week, first in A&E, then in two wards. We have met probably 50-60 different nurses and every single one has been incredible. Wonderfully kind and caring to Mum and to us, making her last days peaceful and comfortable. We can’t thank you enough.
Visited Geriatric Medicine on March 2024
Ealing Hospital has not yet replied.
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Review titled Terrible and disorganised practice
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
A pre surgery assessment was arranged for my knee surgery so I booked the time off work so I was free for the appointment call but no one called me. I am in disbelief. I tried calling the hospital but they couldn’t put me through to the team so now I don’t know what’s happening with my surgery. After a year and a half of waiting on the waiting list, they just didn’t bother calling me for my pre operation appointment
Visited Orthopaedics on January 2024
Review titled Ealing Hospital
Replied on 08 January 2024
Dear Service User, Thank you for your feedback, although I was very disappointed to read of your negative experience. I am sorry that you faced communication issues. As you may know this platform is anonymous, therefore, we cannot obtain and patient information to send this onto any team or even look into this on your behalf. If this is something you would like to be looked into, then please contact the PALS team with your personal patient details so that they can assist you further. They can be contacted on: LNWH-tr.PALS@nhs.net or 020 8869 5118. We appreciate you taking your time to leave your feedback and I do hope you get information about your surgery soon, Best wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Caring and professional staff
Rated 5 stars out of 5
by Misha - Posted on 18 December 2023
Honestly I don't know how the staff do it but every single member of the team that treated me or I saw around me gave every patient The care and respect they deserved. I take my hat off to them. I went to urgent care, was transferred to A&E and the to Acute medical care, I encountered the xray team, pharmacists, consultants, nurses and porters. All amazing. Despite being busy, stretched and clearly not have the physically space to treat people. I thought they were organised and I felt they were doing everything they could to see people as quickly as they could. Also witnessed them dealing professionally in the face of abuse from patients. I have luckily never had to use the NHS on this scale and was surprised at how good it was. I would love to thank individuals
Visited Accident and emergency services on December 2023
Review titled Ealing Hospital
Replied on 20 December 2023
Dear Service user, Thank you for taking the time to share your recent experience at Ealing Hospital. Having to be in a hospital can be a very daunting time for many so its lovely to hear the care you received from all teams. I will of course pass your feedback on to those you have mentioned. Thank you again for the feedback and I hope you are recovering well. Kind Regards, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Excellent doctores and nurses in A&E
Rated 4 stars out of 5
by Joëlle Randall - Posted on 09 December 2023
We often read negative reviews about the state of the NHS and its hospitals. As a French national I was admitted as an emergency on Friday. The level of competence, care from the doctors and nurses was amazing. Only downside was the 9 hours wait but at the end of the day, it was well worth it. These people work so hard. They deserve our appreciation.
Visited Accident and emergency services on December 2023
Ealing Hospital has not yet replied.
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Review titled Very very slow
Rated 2 stars out of 5
by Dauphine Scott - Posted on 21 September 2023
Had a consultation 11 days ago and still waiting for prescription to be sent to my GP. Continual voicemail and your are 32 in the queue. No call backs, nothing……
Visited Dermatology on September 2023
Review titled Ealing Hospital
Replied on 26 September 2023
Dear Sir/Madam, I am sorry that you are experiencing a delay and lack of communication. Unfortunately as this platform is anonymous we cannot gather much data from your feedback. Therefore if you would like, you can contact our PALS department on LNWH-tr.PALS@nhs.net and someone can look into this for you. I hope this all gets resolved soon Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great staff at the Urgent Treatment / A&E staff
Rated 5 stars out of 5
by NC Poon - Posted on 11 September 2023
The staff at the Urgent Treatment / A&E, from security personnel to the receptionists, the cleaners, and the medical professionals are kind, patient, and forbearing with every one. Two experiences stand out: 1. the medical doctor who attended to my injury treated me as a person -- with attentive listening -- and not simply as a 'case' that needs to be dealt with hurriedly. 2. The security staff treated someone who was rude with huge forbearing and gentleness. Never did they lose temper while dealing with a difficult situation.
Visited Accident and emergency services on September 2023
Review titled Ealing Hospital
Replied on 12 September 2023
Dear Sir/ Madam, Thank you for taking the time to leave such lovely feedback. I will ensure to share this feedback with the teams mentioned. I know how hard all those in A&E work so to receive these kind words I am sure will be must appreciated by all. I hope you are making a healthy recovery. Kind Regards, Emma Calnan - Patient Experience Officer
Provided by Care opinion
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Review titled Good Personable experience
Rated 3 stars out of 5
by Hema St Claire - Posted on 15 September 2023
I was admitted to Brunel ward level 3 for day surgery, the staff were extremely friendly and helpful, I felt at ease with both the anaesthetist and surgeon who came to speak with me along with ward staff. My ward staff lady was amazing and had excellent bedside manner making me feel comfortable and at ease during my stay. my only complaint is that I was discharged and not seen by a doctor to explain to me how my procedure went and what possible next steps may be, as I learnt after reading my discharge note that they found more than the Gyni had said I was suffering from.
Visited General Surgery on September 2023
Review titled Ealing Hospital
Replied on 18 September 2023
Dear Sir/Madam, Thank you for leaving the feedback in regards to your stay on Brunel Ward. I was very pleased to read that you felt looked after at what can be a scary and daunting time. It was nice to read that you felt at ease by the staff on the ward. I note that you talk about not being fully informed at discharge. If you would like this looked into further then you can contact our PALS team on LNWH-tr.PALS@nhs.net and they will be able to assist you. In the meantime I have made sure to share your feedback with the service involved, who I am sure will be happy to read your kind words. I hope that you are feeling better now Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Great A&E Staff
Rated 5 stars out of 5
by Dan - Posted on 12 August 2023
I had to attend A&E at Ealing hospital for a friend who hurt her ankle last night. The place was packed but the staff could not have been more friendly. We were in and out, including an xray and crutches, in under 2 hours. The reception staff were quick and friendly. The nursing staff were very helpful, even trying to find a wheelchair. Thankyou for all your help, you all do such a great and difficult job.
Visited Accident and emergency services on August 2023
Review titled Ealing Hospital
Replied on 14 August 2023
Dear Sir/Madam, Thank you for sharing your kind words about the Ealing Hospital A&E service. Of course it is a shame to read that you had a reason to be seen but I am heartened to read that you had a positive experience and that our staff treated you well. I will share your comments with the service who I am sure will take these kind words greatly. I hope you are feeling much better now Best Wishes Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion
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Review titled Rapid effective care - the NHS lives!
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
My husband had a serious breathing crisis this morning. The ambulance arrived within about 5 mins, with fantastic staff who were calm, reassuring, caring and practical. He was immediately taken to Ealing Hospital where he was seen by a doctor within a few minutes. Blood was taken for tests straight away and he was taken for x-ray within about 20 mins. After x-ray, he was returned to A&E to see the consultant who discussed his condition and prescribed antibiotics. We went home with the consultant already emailing my husband's specialist to let him know what had happened. At a time when we hear almost nothing but criticism of the NHS, we felt we had received truly first-class care and attention. It is wonderful to see terrific clinical care in action and to know this is going on despite all the difficulties - and despite it being the first day of another junior doctors' strike! Thank you to everyone in A&E, and thank you Ealing Hospital!
Visited Accident and emergency services on August 2023
Review titled Ealing Hospital
Replied on 14 August 2023
Dear Sir/Madam, Thank you for your feedback in regards to Ealing A&E. I am sorry that your husband was not feeling well and therefore needed to come in. I was pleased to read that from the ambulance journey to discharge that the staff displayed care and compassion at what can be a fearful time. Continued communication seemed to really make the difference here and I will make sure to share your feedback with the team. I hope that your husband is recovering well at home now. Best Wishes, Leanne Fernandes - Patient Experience and Engagement Lead
Provided by Care opinion