Diana, Princess Of Wales Hospital
Scartho Road, Grimsby, DN33 2BAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Dead south - Posted on 14 June 2024
We attended the hospital today for a physio pre op for a hip replacement. The small group was great, very informative and left us feeling very positive about the up coming surgery. We left with aids that would help and met people that will most likely be on the same ward.
Visited Physiotherapy on June 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Undignified & judgemental
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2024
Attended A&E today for persistent ear pain and not having slept well for over a week! GP already exercised & antibiotic medication for over a week unsuccessful. The response to myself was without uncertainty cold & judgemental. There was no kindness or warmth from the triage nurse or examining doctor both of ethnicity so maybe a cultural thing having lack of tolerance for my complaint???? As I am and was warm and polite. I was asked by triage nurse who looked at me blankly, why not go to GP. This was after id already having told her I'd been but continue to be in genuine pain despite using drops and pain killers. I was then left to wait for almost another hour for a simple prescription to be written! I cannot help but think 'punative'. Being a professional and having worked in the NHS for decades I know the basic standards that I should have recieved. Maybe staff are burnt out but no excuse for the service I recieved. Very disappointing, maybe more training in compassion needed....or there are plenty of super market jobs.
Visited Accident and emergency services on May 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Reassuring
Rated 5 stars out of 5
by Cheryl - Posted on 24 April 2024
Arrived at midnight worried and distressed. From check in to Dr consultation, even if I had to wait two hours it was worth it to get sorted and be reassured. Can't praise everyone enough from check in to the lovely people taking bloods to the kind doctor who spent time reassuring me.A great team who I can't praise enough
Visited Accident and emergency services on April 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Well I wish I could say I was surprised by the shocking service but I'm not. Yesterday I was taken to hospital via ambulance due to an asthma attack once there I was told I had high lactate levels, low potassium levels and was treated for them. And then told I've an infection and given antibiotics and sent home. The next day I have another sever attack (this makes 4 within a week) and was once again taken to hospital via ambulance and put in SDEC ward I waited over an hour to have my observations checked and only had them done when I told them I had had another asthma attack and taken my medication..... When I finally saw the doctor I was told to just keep taking my normal medication (which clearly isn't controlling my symptoms) and come back in Saturday for bloods..... I've wasted numerous amount of hours for nothing I have had no treatment whatsoever today and now have to come and sit back here another day to have my bloods done!! What's the point in me having an action plan for my chronic lung conditions if no medical professionals follow it!! Most likely I will end up back in withing the next few days
Visited Don't know on April 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Lackluster staff
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
Mum receiving treatment for a really bad infection and yet she's had to deal with used sick bowls laying around because there's no one to collect and replace, the the staff even after multiple requests seem to forget and ignore issues, and when they are around they spend more time talking about outside work issues and non related rubbish that they ain't taking care of patients because they would rather chit chat between themselves. Have requested a nurse multiple times, as trying to get an alternative to solid foods because my mum isn't eating solids and when she does try it's just causing her to be sick, was promised stronger painkillers and still haven't received them, even after her blood pressure had risen to an acceptable level, doctor was meant to come again but hasn't bothered, I know they are busy but shouldn't have to wait all day for acceptable care, when the reason you are in hospital is because you can't treat things yourself its ridiculous, and they keep screaming about more money, well stop gossiping and start working, government needs to buck up there ideas and pay more staff and get them better warfare training, it's extremely needed. It's like decorum went out the window with the ark.
Visited Don't know on April 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Cardiology outpatient great experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
After open heart surgery at another hospital I was discharged and told that yearly checks would now be done at another hospital within the trust.....so I expected to wait a good few months before receiving any notification of an appointment. Within week's of being discharged I was given an appointment that was initially cancelled but another appointment was scheduled very quickly, which I was really impressed with considering delays that have been occurring within the system. I thought I was just going for the usual chat and check up with a consultant so was really surprised when he did an ultra sound scan there and then...no appointment at radiology as is what I have been used to. The consultant was so thorough...had a fantastic manner and was very patient friendly and informative. My partner who was with me was equally as impressed as I was. The staff in the unit were extremely helpful and informative and the whole visit was a very pleasant experience. It was a great example of giving patients a comfortable and reassuring experience and from my point of view it's good to give people a pat on the back and to say well done and thank you.
Visited Cardiology on April 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Very lovely staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2024
I just want to say that although I was terrified of having the procedure the staff were wonderful with me and couldn't have been more caring. I felt extremely well cared for.
Visited Gastrointestinal and Liver services on March 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Good friendly team and staff
Rated 5 stars out of 5
by Michael robertshaw - Posted on 14 March 2024
I had my cardioversion yesterday and would like to thank all involved with my experience, brilliant team/staff and all so friendly and professional so a big thank you to all.
Visited Cardiology on March 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Brilliant hospital
Rated 5 stars out of 5
by Joe Connolly - Posted on 12 March 2024
I was addmitted to Grimsby Hospital day surgery unit on 08.03.2024 the service I received was unbelievable, they were so organised and efficient. the food as great, the after service was great, Thanks to everyone who worked so hard to make my stay so pleasant.
Visited Don't know on March 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Appalling attitudes
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Absolutely appalling attitudes from staff went to ask how much longer until I was triaged after waiting well over an hour my symptoms were getting worse and I was just told I just had to sit and wait and then they called the next person forward and I had to sit on the floor of the a&E waiting room due to there being no chairs apart from in the children's bit where I wasn't allowed to sit.
Visited Accident and emergency services on February 2024
Diana, Princess Of Wales Hospital has not yet replied.
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust