Diana, Princess Of Wales Hospital - Ratings and reviews
Reviews
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Review titled Very Long Waiting Times and Unsympathetic Consultant
Rated 1 star out of 5
by Daniel Thomas Reed - Posted on 26 February 2024
Initially referred to ENT July 2023, took till January 2024 to get an appointment. When I eventually got to see a consultation he spent very little time carrying out a thorough physical examination and readings previous history notes. He seemed very cold and unsympathetic to my diagnosis and offered little to no explanation to why I've suddenly gone deaf. Only the nurse who was present gave me any meaningful reassurance and actually seemed like she genuinely cared. Now 6 weeks has passed and i still haven't been fitted with hearing aids or had any inclination when i might get a appointment.
Visited Ear, Nose & Throat on January 2024
Diana, Princess Of Wales Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Fiona - Posted on 28 December 2023
Today I attended the X-ray department for a barium scan. Both members of staff I was looked after by were absolutely fantastic, introducing themselves and explaining everything very well. Absolute credit for the hospital and much appreciated by myself making the experience much easier to deal with
Visited Diagnostic Imaging on December 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 29 December 2023
Good Evening Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Appalling
Rated 1 star out of 5
by Sara Blakey - Posted on 26 October 2023
15 hours wait for ambulance for my father, 12 hours in a&e following 3 falls in a short period of time and experiencing back pain. Ct scan showed some fractures in lumbar spine. Dad was discharged to come back following day for mri. It was clear Dad couldnt walk, he was sent home where he had no electricity and no help. He clearly looked unwell. Following mri the next day he was sent back to a&e and admitted to ward the day after. No one contacted me as nok and i had to ring the hospital to find out where my dad was. I asked why he was discharged one day to be admitted the following day and i was told he was "clinically well". When i asked how he was looking the day he was waiting for ward bed (less than 24 hours later) i was told dad looked "very unwell". He is currently bed bound and told not to go to the toilet on his own as not supposed to be walking as he has multiple lumbar spine fractures. I would like an explanation as to why dad was discharged in the first place to go home with known spinal fractures as a vulnerable older adult with no external support (family live 2 hours away) to be readmitted as no. Weight bearing. He has been treated disgustingly. It was obvious to the staff who put him in the taxi home he couldn't walk and was in pain. Taxi driver wasnt allowed to help him in his home and not his job. Considering dad gets hospital transport to appts for cancer follow up appts it is obvious he has mobility problems at the best of times. As a former nhs employee at another hospital, i am beyond disgusted.
Visited Accident and emergency services on October 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 30 October 2023
Good Afternoon, We're extremely sorry to hear of your father's experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you, your father and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
Had some heart issues and bearing in mind the current state of the NHS feared the worst regarding consultations, tests and feedback. Can only say from start to finish, the whole process was reassuring, communicated well and the speed of everything amazing. I have nothing but praise for the Cardiology dept at Grimsby hospital, it’s what the NHS was founded for, and why we have the best health service in the world.
Visited Cardiology on October 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 30 October 2023
Good Afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Susan - Posted on 29 October 2023
I had a minor operation and was a patient in the day surgery unit and was really impressed with the care and attention I received from all the staff that looked after me. From entering the ward to going into theatre my care was brilliant, every detail was checked numerous times and I was monitored throughout my stay. Every staff member was friendly and polite and I was fully informed by the doctors, anaesthetist and nursing staff relating to my procedure.
Visited Don't know on October 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 30 October 2023
Good Afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled RIG feeding tube operation
by Iain273 - Posted on 22 September 2023
I went in to DIU to have a RIG feeding tube fitted. DIU, Ward C5 and C6 were excellent. I had a lot of questions and I was worried about going through the procedure as I have MND. There are many staff I would like to name, however I would just like to say thank you for everything and for getting home safely to all staff I came into contact with.
Visited September 2023
Provided by Care opinion
Review titled Diana, Princess Of Wales Hospital
Replied on 25 October 2023
Good afternoon Thank you for taking the time to share your positive feedback. I am so glad everyone involved made you feel better about having your procedure. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
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Review titled Great service
Rated 5 stars out of 5
by Wanda - Posted on 27 August 2023
At a very traumatic time, the whole staff made us feel relaxed, keeping us well informed of everything that was happening. The speciality trainee doctor emergency medicine, who was on duty 26.08.2023 at 16.00 hrs , is one of the best I have ever encountered, Preparing my grandson for transfer and keeping him calm and informed was fantastic, i cannot give enough praise tobthe team. well done, trauma team, and thank you for your attention and all you have done for my grandson.
Visited Accident and emergency services on August 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 14 September 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Very rude phone manner
Rated 2 stars out of 5
by Anonymous - Posted on 30 August 2023
Having rang the rheumatology department to ask about a referral, a rude, obnoxious women answered the phone with not even a “hello” or any fit of greeting. She practically shouted “rheumatology” down the phone. After I had explained why I had rang, she just spoke over me and kept on questioning me with phrases such as “what do you mean by a referral?” (I should imagine all trained people in the department know what this word means!). Considering this woman works in a place of care, I found her manner to be extremely condescending and just so rude. Part of the 5 rights of service users is to offer equal and fair treatment and protect people from abuse and harm. I do not feel this particular woman was aware of how she should speak to patients on the phone, let alone offer an ounce of compassion or care. I myself work in a high pressured environment however I would be sacked if I spoke to someone in the manner this woman has just spoken to me. Maybe she should be given some extra training on how to answer the phone and then she could have extra training on manners and how/when to use them. Absolutely disgusted with this woman.
Visited Rheumatology on August 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 14 September 2023
Good afternoon, I am extremely sorry to hear of your experience. I will share your feedback with the team to reflect on. If you wish for us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Not having a procedure
by A cdw57 - Posted on 13 July 2023
This is actually about my mother. She was called in for an upper endoscopy, first pre-med was not done early enough, then dad had to chase up details about meds (she is on warfarin), then mum turned up for one o'clock appointment having had nothing to eat since 7.30 as directed. Eventually having had canula fitted, still no procedure, then at 4.30 the doctor said she didn't need the procedure. So as a diabetic she has not eaten for 9 hours. I think this is disgraceful for anyone, especially a diabetic pensioner.
Visited July 2023
Provided by Care opinion
Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good afternoon, We are very sorry to hear of your mother's experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To do this we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Day Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
My first time having to go to Theatre and was quite frightened the staff nurse Student that looked after me was telling l would be ok and doctor and Anaesthetist told me eve thing that l needed to know and l wanted to be a sleep all the staff there are very nice and Theatre staff to put me at ease and kept my husband informed till l came back from Gynaecology Theatre and back to ward had nice cup coffee and biscuits after a about 30 minutes on ward said they get my husband to help me has l am disabled a big thank you to all staff just waiting now for my Biopsy and test results in a few weeks also when we got home my hospital letter to come in had come the only thing is keeping people informed by letter that l had to chase up twice said short staff and after ringing pre assessment they emailed them and then got it but to late has l was home and l was not only person that day didn’t get a letter seems more Communication but for hospital would not get better if you went private thank you all
Visited Obstetrics And Gynaecology on July 2023
Review titled Diana, Princess Of Wales Hospital
Replied on 21 July 2023
Good afternoon Thank you for taking the time to share your positive feedback about your theatre experience and care afterwards, I will ensure this is shared with the appropriate team. I will follow up the point you raise about your letter, thank you for feeding that back to us. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
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