Chelsea and Westminster Hospital
369 Fulham Road, London, SW10 9NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Incredible A&E Team
Rated 5 stars out of 5
by Natalie - Posted on 24 February 2024
I went to A&E with cardiac issues and after a short wait in reception I was triaged quickly and seen by the most competent, caring and friendly team of nurses and doctors. Their constant updates, sense of humour and care for not only me but other patients around me was above and beyond their call of duty. I’m incredibly grateful for our NHS and there are many unsung hero’s who don’t get anywhere near enough praise and recognition. Thank you team - you’re all doing an incredible job and hopefully won’t see you again soon!
Visited Accident and emergency services on February 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Disgrace
Rated 1 star out of 5
by Steve Chilvers - Posted on 16 February 2024
Yesterday, I was booked in to have pre operative Botox injections into my abdomen wall so that the Hernia could be repaired in the next 4 to 6 weeks. Finally some actual progress Gets to the Hospital for half 7 as requested and waited. Got weighed (as per the norm) and had blood pressure taken, then waited some more. Corrected two medical personnel who mentioned another procedure being run then waited. Then waited some more. Then even longer About 09:45, I was informed by a member of admin staff (whose name I know but am not allowed to write on here) and one nurse that, due to delays in acquiring the botox itself, it has been decided that my procedure is not going ahead today and would need to be rebooked. I mused that it has been eight years I've had this Hernia and asked their selection process as to why I was cancelled and not other patients, but no answer was forthcoming. I elected to not speak further as nothing polite was going to be uttered in that moment so left. I'm apparently being rebooked either end of the month, or mid-March.
Visited Anaesthesia services on February 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Impressive all round
Rated 5 stars out of 5
by Charles - Posted on 22 January 2024
Your review: I was referred to Chelsea and Westminster Burns Unit by Queen Elizabeth Hopital Woolwich on Wednesday 10th January and my first appointment was on the 11th January.. I had accidently spilt boiling water over my right knee and it was felt I needed specialist care. The unit was extremely clean and staff were very welcoming. I felt that the nursing staff were extremely competent and willing to discuss the treatment in detail. I am surprised by how quickly the wound is recovering after only a few appointments. I feel extremely lucky to have been treated at Chelsea and Westminster Hopital. Thank you very much
Visited Trauma services on January 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Lauren - Posted on 07 December 2023
I attended the Eye Clinic for a laser procedure. Everyone on the consultant's team was professional and considerate. The consultant who performed the procedure has provided an excellent outcome. Many thanks to you all.
Visited Ophthalmology on December 2023
Review titled Chelsea and Westminster Hospital
Replied on 27 December 2023
Dear writer, Thank you for sharing your recent experience with us. We will forward your review to the Eye Clinic to let them know of their excellent service. Best wishes, The Patient Experience Team
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Review titled Treated with love and care
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
I had infection that needed removing. Went in for day surgery. I have never met such a caring, loving team. From receptionist to surgeon. I also have to say that everywhere was spotless. I am in shock at the care I received. Thank you so much for how you cared and treated me and also for all the others that I saw you treating with such love and respect too.
Visited Don't know on December 2023
Chelsea and Westminster Hospital has not yet replied.
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Review titled Dedicated staff, very professional and nice
Rated 5 stars out of 5
by Sabah - Posted on 28 October 2023
While I was visiting London (I am based in Paris ) for a few days I slipped in the tub and hurt my nose and thought it was broken, it was bleeding a lot and I started to have a headache. I was brought by the ambulance to the Hospital (thanks to the 2 persons in the ambulance who were also very professional and very nice). I was taken care of very nicely, all the personal was very nice and professional, the cleanliness of the premises is also great. I can only recommend this hospital. A big thank you to all of you!
Visited Accident and emergency services on October 2023
Review titled Chelsea and Westminster Hospital
Replied on 09 November 2023
Dear writer, Thank you for sharing your review of your recent visit to our Hospital. We are pleased to read that you had such a great experience. We will share this excellent feedback with the Emergency Department. Best wishes, The Patient Experience Team
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Review titled Shocking system and nurses !
Rated 1 star out of 5
by A.A - Posted on 13 October 2023
Absolutely horrifying experience as I arrived with very low iron , very lightheaded ( I was referred by my GP there ) 1.5 hr to see a nurse , he was extremely unhelpful and refused even to see letter from GP. If he did I would not wait for 8 hours in agony for a blood test for iron ! He put me to wait on blue bench and assured that doctors know I am there and will call me . After 7 hrs I ask him are you sure they know I am here ? Obviously they didn’t and doctors called me from main waiting area . So if I didn’t ask I would be sitting there till tomorrow ! No one cares at all that you sit there extremely unwell without even water for 8 hrs ! Pathetic system , pathetic nurses work there . All they do is gossip and walk around . They have zero clue or responsibility. If he heard the reason why I am there he would send me to do blood tests . Doctors are doing nurses job also ! Doctors are overworked because of that ! Doctor that I saw was fabulous as all of them there . after 8 hrs of wait to see her I had finally blood test done. Extremely poor management in this department, nurses do not care at all , they are not overworked. I sat there under their 3 doors and watched for 8 hrs what they do . Poor system , pathetic nurses ! Sorry but this is sad reality . It was only 8 of us on the blue bench waiting , not 88 ! So they could care and ask if we are ok .
Visited Accident and emergency services on October 2023
Review titled Chelsea and Westminster Hospital
Replied on 18 October 2023
Dear writer, Thank you for your review. I am sorry to read of your experience. If you would like to raise this as a concern or complaint, please contact our PALS team at chelwest.cwpals@nhs.net. Best wishes, Camelia Patient Experience Co-ordinator
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Review titled High attention
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I have been attending antenatal appointments during my second pregnancy and I am very happy with the antenatal clinic. The midwife team is very attentive and reply to your questions super fast and they look for solutions very quickly reassuring you also.
Visited Maternity services on September 2023
Review titled Chelsea and Westminster Hospital
Replied on 18 October 2023
Dear writer, Thank you for your review. We are always happy to read about great experiences. Best wishes, Camelia The Patient Experience
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Review titled Excellent care for my child
Rated 5 stars out of 5
by Anonymous - Posted on 01 July 2023
My daughter had to be admitted as an emergency onto Neptune ward for a week. To every single member of the team from A&E staff to the nurses on Neptune, to the consultant, the night SHO and the all of the nurses, the Patch team and the play specialists we say thank you! Your care was outstanding. We were scared and tired and you helped us and looked after us and you made every effort to make our hospital experience a good one. Thank you! You saved her life and you were so kind.
Visited Children's & Adolescent Services on June 2023
Review titled Chelsea and Westminster Hospital
Replied on 11 July 2023
Dear writer, Thank you for your feedback and sharing such kind words. We will forward this on to the various departments/teams mentioned. The very best of wishes to you and your daughter. Kind regards, THE Patient Experience Team
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Review titled Severe pain and uncertain wait for gallbladder removal
by Emma308 - Posted on 15 May 2023
I attended my GP in December following being very ill and barely able to eat over the festive period due to suspected gallstones. I was diagnosed with multiple large gallstones by ultrasound in January 2023 and advised I would likely need surgery due to how symptomatic I was and how large my gallstones were. My consultation with the general surgeon at Chelsea & Westminster hospital was supposed to be in March but delayed by NHS strikes to April. In April I let the surgeon know I had been increasingly unwell, having intermittent fevers, losing weight as I am often vomiting or scared to eat. The consultation was very short and the consultant told me I was not yet on a surgical waiting list and needed an MRI to check I had no stones blocking my ducts first. The consultant told me following the MRI I would need to come back to see him before he would list me for surgery, which he said is another 12 week minimum wait. I pleaded with the consultant to add me to the surgery wait list in the meantime as I was barely able to tolerate food and on an extremely low calorie diet as a result. Although the consultant was medically knowledgeable, I felt he was dismissive of the impact my condition is having on my daily life as he told me to simply follow a low fat diet and to attend A&E if needed. I cried following my appointment as I had been so patient waiting months for this appointment and really thought I would get a definitive date for surgery or at least know I was on a waiting list but I felt still completely in the dark about timescales and powerless to do anything about my own health. The MRI happened 4 weeks later (during which time I remained very ill, even fainting at work), but I was only given an appointment date a whole 4 months later to discuss the MRI (end of august). I have since managed to get a consultation sooner (June). But I am suffering so much with daily intense pain, nausea, and vomiting that this still feels ages away. I have lost 6kgs in 6 weeks and I was not overweight to begin with. I am taking codeine and antiemetics daily and I am now vomiting on a daily basis. I have asked my GP for antidepressants as my mood and quality of life has been totally eroded by this and some days I actually think I am dying the pain is so bad. I can no longer commit to or enjoy social plans or holidays and I am worried I will lose my job and be put on statutory sick pay as I am having attacks at work and my performance is suffering. I went to A&E a few weeks ago during an attack but although the staff were lovely and efficient, they said my bloodwork was fine and told me to come back only if I have a fever or develop jaundice as they can't offer me the surgery unless I develop emergency complications. At this stage I am hoping for emergency complications so I can have some resolution to my situation. I have no savings to afford private surgery as it's several thousands of pounds and I am having to consider borrowing money to go abroad to have the surgery, which I resent as a taxpayer who is not able to afford such an expense. Online I have found out about S2 funding options to have the surgery funded in Europe but not sure if the NHS would agree this as they consider me non urgent? I have also tried to ask to change hospitals as my treatment falls outside the 18 week waiting time but been discouraged from doing this by the hospital as according to the admin they said I have "already started my care at Chelsea" and switching hospitals would reset the waiting time to zero? I contacted PALS and spoke to someone on the phone who said they would look into my case and call me back but nobody did. At this stage I actually dread waking up in the morning as it's such a struggle through the day. I feel totally in the dark about my options and likely timescales- why can't this be communicated to me as an adult whose entire life is currently on hold? I understand and am sympathetic to the system pressures the NHS is under but communication is key, if I at least had a timeframe I could make a decision about whether I can afford to wait. It would also be good if the NHS has no capacity to operate on patients if they could at least proactively transfer you to another hospital or offer to part fund private treatment elsewhere or at least advertise the S2 funding route. Instead it feels patients are discouraged from trying to navigate or reorganise their care. Also, the advice to attend A&E every time I have pain lasting more than half an hour (which is every day!) is more costly for the NHS in the long run than elective surgery within reasonable timeframes and adds pressure on A&E staff who either have to just send patients home with painkillers after said patient has been several hours waiting to be seen or they are forced to operate on an emergency basis for something that could have happened in a safer planned way.
Visited May 2023
Provided by Care opinion
Review titled Chelsea and Westminster Hospital
Replied on 19 May 2023
Dear writer, Thank you for taking the time to share your feedback. Please accept our apologies for your experience. Please contact us at chelwest.patientexperience@nhs.net so that we can discuss this further and help escalate your PALS complaint. We looking forward to hearing from you. Best wishes, The Patient Experience Team
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Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust