Chase Farm Hospital
127 The Ridgeway, Enfield, Middlesex, EN2 8JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy Unit
Rated 5 stars out of 5
by Roz - Posted on 17 June 2024
I had an investigation this morning. I cannot praise all the staff highly enough. They were kind, understanding and professional. They made what was a worrying and uncomfortable procedure a reassuring process. Thank you.
Visited Gastrointestinal and Liver services on June 2024
Chase Farm Hospital has not yet replied.
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Review titled Left hand doesn't know what the right hand is doing!
Rated 3 stars out of 5
by Anonymous - Posted on 18 June 2024
Staff we're very pleasant and cheerful but didn't quite know what was going on very disorganized. I was told to go and that everything was okay only to be bought back again on another date because they should have done something else while I was there. The service when it was at Barnet was always busy but well organised.
Visited Breast cancer services on June 2024
Chase Farm Hospital has not yet replied.
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Review titled Excellent efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
I attended for screening services. Was referred by my GP and working less than 2 weeks was seen at Chase Farm hospital. Efficient and friendly staff, with results provided on that morning. Thank you.
Visited Breast cancer services on May 2024
Chase Farm Hospital has not yet replied.
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Review titled Magnificent experience
Rated 5 stars out of 5
by Rhian Morgan - Posted on 08 May 2024
I've had an atrocious time with shoulder problems for the past 17 months so it was about time something good happened to me. My treatment this month, for arthroscopic subacromial decompression, rotator cuff tear debridement, biceps tenotomy and joint debridement was faultless. I was back home, pretty pain free within hours, all the staff were kind and efficient, the building was clean and well kept, there were plenty of cups of tea and I cannot recommend this day unit enough. I'd been on the brink of paying for this operation and I'm so glad I didn't.
Visited Orthopaedics on May 2024
Chase Farm Hospital has not yet replied.
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Review titled Left without having treatment
Rated 3 stars out of 5
by Anonymous - Posted on 15 May 2024
I went to UTC to see the doctor for my child. I also had my little one with me as I have nowhere else to leave her. The two year old ran in the corridor and one of the receptionist told me that she’s not allowed, it’s dangerous, she could spread the disease. She wasn’t the sick one and she wasn’t running the whole time. Unfortunately the waiting area was so small and there was literally no space left for us to wait. No toys or anything was on display either in the children’s area. I had snacks and other stuff but she just wanted to explore this new area and I couldn’t stop her even though I tried. I wanted to say to the receptionist try saying this to a two year old and see if she understands. I’m normally a strong person but having a sick child with no sleep and a baby who’s tired and bored of waiting I felt terrible for being told off. So we left without seeing the doctor as I didn’t want to confront the receptionist again.
Visited Urgent Treatment Centre on May 2024
Chase Farm Hospital has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Margaret Clancy - Posted on 18 May 2024
I had several appointments and a surgical procedure and I was treated with kindness and and professionalism throughout my experience
Visited Gynaecology on May 2024
Chase Farm Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by J Cooper - Posted on 10 May 2024
This was my 4th op & everything time the staff was wonderful The place is spotless would not want to go anywhere else Would recommend Chase Farm anytime
Visited Ophthalmology on May 2024
Chase Farm Hospital has not yet replied.
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Review titled Amazing care.
Rated 5 stars out of 5
by Samantha connelly - Posted on 04 April 2024
The team who work at this hospital is outstanding. I went in for a day surgery, and honestly had the best care I've ever received in a hospital. The nurses were so great and the anesthesiologist was so friendly and understanding of my worries. I felt very calm in the knowledge I fully knew the plan/ the risks. The Dr. Overseeing my case came to check on me after the operation before I went home which was a surprise. And the nurse in the day surgery unit made the best hot chocolate ever. The nurse who was supervising me coming round from anesthesia was so sweet and caring, especially when I began to have issues. She was very knowledgeable. This was honestly the best hospital experience I have ever had in my life. I wish I was allowed to name the nurses and doctors in my review, however I belive its against the review rules. But you can truly see the medicle professionals at chase farm day surgery truly care for their patients and enjoy thier job.
Visited Day treatment services on April 2024
Review titled Chase Farm Hospital
Replied on 10 April 2024
Dear Samantha, Thank you so much for your amazing feedback and for sharing your experience at Chase Farm Day Surgery. We are incredibly grateful for your kind words and are thrilled to hear that you had the best care you've ever received in a hospital. Our team at Chase Farm Day Surgery strives to provide outstanding care to all our patients, and we are delighted to know that you felt well taken care of during your day surgery. It's wonderful to hear that the nurses and anesthesiologist were great and understanding of your worries. We understand that undergoing surgery can be a stressful experience, and our team is dedicated to creating a calm and reassuring environment for our patients. We are also glad to know that you felt fully informed about the plan and risks associated with your surgery. Our medical professionals believe in the importance of clear communication and ensuring that our patients have a complete understanding of their procedures. It's heartwarming to learn that the doctor overseeing your case took the time to check on you after the operation. We believe in the importance of personalized care and ensuring that our patients feel supported throughout their entire journey. We are thrilled that the nurse in the day surgery unit made the best hot chocolate ever for you. Small gestures like these can make a big difference in creating a positive and comforting experience for our patients. Lastly, we are grateful for your mention of the nurse who supervised you during your recovery from anesthesia. Our team takes pride in their knowledge and expertise, and it's wonderful to hear that you felt well cared for during a challenging time. Thank you once again for your glowing review and for recognizing the dedication and passion of our medical professionals at Chase Farm Day Surgery. Your feedback means a lot to us, and we will continue to strive for excellence in providing exceptional care to all our patients. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Warm regards, Patient Experience Team
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Review titled Phlebotomy service was good
Rated 5 stars out of 5
by Steve - Posted on 22 April 2024
Since 2012 I have an annual blood test. The service is always first class as it was today. The appointment was kept on time, the booking in procedure worked well, the phlebotomist was pleasant and took my blood without causing me pain. The hospital has provided a good service to me and they deserve the encouragement of knowing how grateful I always am.
Visited Phlebotomy on April 2024
Review titled Chase Farm Hospital
Replied on 24 April 2024
Dear Steve, It’s wonderful to hear that you’ve consistently had a positive experience with your annual blood tests! Regular health check-ups are crucial for maintaining well-being, and it’s great that the hospital has been providing excellent service. 😊 It’s fantastic that you appreciate the hospital’s efforts, and expressing gratitude can indeed encourage staff to continue providing excellent service! Kind Regards Patient Experience Team
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Review titled Efficient service
Rated 5 stars out of 5
by Sanjay Revanna - Posted on 10 April 2024
Attended UTC on 10th April around 12.30 for ankle injury. Security, triage nurse, ANP and radiology technician were lovely, kind and efficient especially as I was unable to weight bear and needed crutches/wheel chair. From triage to discharge it took about an hour. My only "to improve" feedback would be to the receptionist who registered me- she was rude and obnoxious. Happy to give more details to the admin manage.
Visited Urgent Treatment Centre on April 2024
Review titled Chase Farm Hospital
Replied on 12 April 2024
Dear Sanjay Revanna, Thank you for sharing your experience with us regarding your recent visit to the UTC on April 10th. We are glad to hear that the security staff, triage nurse, ANP, and radiology technician provided you with lovely, kind, and efficient care during your visit. It is our priority to ensure that our patients receive the highest level of support and attention, especially during challenging situations such as an ankle injury. We understand the importance of timely care, particularly when you are unable to weight bear and require assistance with crutches or a wheelchair. It's wonderful to know that our team worked together seamlessly to provide you with prompt and efficient service. Your positive feedback will be shared with the respective departments, as they will be delighted to hear about the positive impact they had on your experience. We sincerely apologise for any negative encounter you had with the receptionist who registered you. We strive to provide a welcoming and respectful environment for all our patients, and it is unfortunate that this was not your experience. Your feedback is crucial to us, as it helps us identify areas for improvement. We kindly request that you provide more details about your interaction with the receptionist to our administrative manager. They will investigate the matter further to ensure that such incidents are addressed and do not occur in the future. You may contact a member of our Patient Experience Team on 02083751328. Once again, we appreciate your feedback and your willingness to provide more details. We will take your comments seriously and use them to enhance our services. If you have any further concerns or require additional assistance, please do not hesitate to reach out to us. Wishing you a speedy recovery and good health. Warm regards, Patient Experience Team
Information supplied by Royal Free London NHS Foundation Trust