Barnet Hospital
Wellhouse Lane, Barnet, Hertfordshire, EN5 3DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Barnet Hospital.
Reviews
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Review titled Overworked staff
Rated 5 stars out of 5
by Marilynne Humphris - Posted on 10 June 2024
Everyone in A&E were kind and helpful. The doctor who treated me is a wonderful woman. The care and attention, the professionalism, the treatment I received was exceptional. A big thank you.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 10 June 2024
Dear Marilynne, thank you for your review of our emergency department. We have passed on your kind words about the doctor who treated you and we're very glad that you received such wonderful care and professionalism. Sending you our best wishes, the Barnet patient experience team.
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Review titled Very good treatment
Rated 5 stars out of 5
by Andrew Brown - Posted on 06 June 2024
Went to Barnet A&E after a fall in the street. I was triaged very promptly and seen soon after. Over the next four hours I had a CT scan, an X-ray, saw two doctors from different specialties and an A&E Consultant. All organized very efficiently and with pleasant attitude from medical, nursing and other staff. Department was clean and tidy and domestic staff appeared to be working very industriously.
Visited Accident and emergency services on June 2024
Review titled Barnet Hospital
Replied on 10 June 2024
Dear Andrew, thank you for your review of our emergency department. We're very glad to read you were triaged, scanned and seen by doctors promptly. We note your care felt organised, that staff had a pleasant attitude and that the department was clean and tidy, thanks to our domestic staff. We have passed on your kind words to management. Sending you our best wishes, the Barnet patient experience team.
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Review titled Excellent care
Rated 5 stars out of 5
by Fatima - Posted on 20 June 2024
The nurses and healthcare assistants were lovely at Barnet hospital. They were always caring and kind
Visited Stroke on June 2024
Barnet Hospital has not yet replied.
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Review titled Urgent Care is phenomenal !
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I have just spent the day here having a suspected DVT checked out, and I can't fault a thing. The department is spotless (there's a hardworking cleaner constantly making sure of that) and the staff, despite being on busy long shifts, are competent, kind and caring. I really felt heard and respected, and I only wish I could name the female ENP who made sure my mind was put at rest! Thank you Barnet Hospital :)
Visited Don't know on May 2024
Review titled Barnet Hospital
Replied on 30 May 2024
Dear reviewer, many thanks for your review of our urgent treatment centre. We're very glad to read that the department was spotless with hardworking domestic staff and that all staff you encountered were kind and caring. We're very glad you felt respected. We have passed on your kind words to management. Sending you our best wishes, the patient experience team.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 May 2024
I recently had the pleasure of delivering my baby at Barnet Hospital and couldn't be more grateful for my midwife. From the start, her warm and compassionate behavior put me at ease. Her professionalism and deep knowledge were evident throughout the entire process, but it was her genuine kindness and dedication that truly stood out. During my labor, she was a constant source of encouragement and reassurance. She took the time to explain each step, making sure I felt informed and empowered. Her calm presence and gentle guidance made all the difference, turning what could have been a stressful experience into a beautiful and memorable one. Her ability to blend expert medical care with heartfelt personal attention is truly remarkable. She not only helped deliver my baby safely but also provided emotional support that I will always cherish. I feel incredibly fortunate to have had her by my side during such an important moment in my life. I wholeheartedly recommend her to any expectant mother seeking a midwife who combines professional excellence with genuine care and compassion. Thank you for everything you did for us. You are a true blessing.
Visited Maternity services on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, thank you for your review of your recent experience with our maternity services. We're very glad to read that you had such a lovely midwife, who ensured you felt supported and encouraged and ultimately had a positive experience delivering your baby. We note that she was professional, knowledgeable and kind. We'll pass on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Horrific
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Quite honestly the worst hospital I have ever been up. Took my father to the emergency department as he had an irregular heart beat. In the first five hours they managed to do an ecg and a blood test. They messed up the blood test so had to do it again- another two hour wait. Then they had to repeat the test as they were concerned about the result. That was three hours ago and we're still here. A total of ten hours and we've had one ecg done and three blood tests only two which were successful. Truly horrific.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, we're very sorry to read that your father had such a poor experience with our emergency department. Given the nature of the concerns you have described, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you haven't already done so. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Sending you and your father our best wishes in the meantime, the patient experience team.
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Review titled Great a&e care
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2024
After contacting 111 for advice regarding sharp left chest pain, I was told to visit Barnet a&e. It was a busy Friday lunchtime but the queue was constantly moving thanks to the hardworking nurses and doctors working flat out. I was in and out within 4 hours - overall a great patient experience.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear reviewer, thank you for leaving a review of your recent experience with Barnet emergency department. We're glad to read that you didn't have to wait too long despite the department being busy, and that you had a great patient experience. We have passed on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Great Experience at Audiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
I attended Barnet Audiology Department today to be fitted with hearing aids , so pleased with the service I received, the Audiologist was very thorough & took great care to explain everything fully. I am so relieved to be able to hear clearly again, thank you so much.
Visited Ear, Nose & Throat on May 2024
Review titled Barnet Hospital
Replied on 31 May 2024
Dear reviewer, thank you for your review of the audiology department at Barnet. We're very pleased that the audiologist was so thorough, took time to explain everything to you carefully and now you can hear more clearly again. We'll pass on your kind words and send you our best wishes, the patient experience team.
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Review titled The worst A&E experience ever
Rated 4 stars out of 5
by Sam - Posted on 07 May 2024
I've made some grammatical adjustments to your text: "I've been there with my child's symptoms for 4 hours and 30 minutes, from 12 am to 4:30 am. The waiting area was very dirty, and the staff were very impolite. We never received any updates on what to expect next; we were just told to sit and wait. It was midnight, and the waiting time for a child is too long, especially with only one doctor in the department. I'm very unhappy, but there are no other A&E options around here to choose . I also didn't see any supervisors around.
Visited Accident and emergency services on May 2024
Review titled Barnet Hospital
Replied on 07 May 2024
Dear Sam, we're sorry to read that you and your child had a long wait in our paediatric emergency department. We note that the waiting area was dirty, that staff were impolite and that there was a lack of communication. Given your experience, we would recommend speaking to our Patient Advice and Liaison Service (PALS), if you have not done so already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Our apologies again for your poor experience and we send you our best wishes, the patient experience team.
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Review titled Great care and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
Received wonderful care during the birth of our daughter. Midwives were attentive and explained the options and procedures clearly. We were moved to the labour ward and the surgeon explained the options calmly and listened to any concerns and gave concise answers. The anesthetist was an absolute star. Always reassuring and kept talking to us throughout to keep us calm during the unplanned cesersren section. Overall a great experience in a time that can result in sudden changes of plans at a moments notice. Thank you to all
Visited Maternity services on May 2024
Review titled Barnet Hospital
Replied on 04 June 2024
Dear reviewer, we're very glad to read that you had such wonderful care during the birth of your daughter. We note that midwives were attentive and communicated well, and that the surgeon and anaesthetist also provided great care. We have passed on your kind words to our colleagues. Many thanks and best wishes, the patient experience team.
Information supplied by Royal Free London NHS Foundation Trust