Your Health Partnership - Oakham Surgery - Ratings and reviews
Reviews
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Review titled Oakham surgery
Rated 1 star out of 5
by May baker - Posted on 23 March 2024
Sadly had to leave after 40 years could not get my meds sorted out could not get through on the phone could not get to see a doctor or speak to a doctor Oakham was a great surgery years ago I give up and left could not stand the stress always went to the walk instead
Visited October 2023
Your Health Partnership - Oakham Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
I'm still on the phone as I I'm writing this review. Been on the phone for 1 hour 16 minutes so far and I'm number 9 still from number 34. It is ridiculous come on this is 21 century, I have rung 111 and they told me to ring in 2 hours so thy can sort me some antibiotics. I'm at work how do you expect people to work and try and be on phone for hours. We all understand that we are busy but do you as a health provider expect patients to loose their job while attempting to get some treatment? Is this system and surgery likely to change any time soon ?
Visited October 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 05 October 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.
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Review titled Unhelpful practice
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
I have been trying to get my correct medication for a while now. I managed to log on and select repeat prescription but noticed the dosage on the system is incorrect. I put a clear note on to say that the neurologist hadn't prescribed that medication at that dose and all I get is a text to say they don't have any letters from him. This was in 2019 and I have all my copies, so surely its unsafe if they either don't look at the letters on the system or are not filing them. I am told to raise an anima request nothing else!! Shocking service and surely a clinical risk. Now have to wait until tomorrow at 8 and the miracle I can raise a request
Visited October 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 07 November 2023
Thank you for taking the time to leave feedback about your negative experience in contacting the surgery. Please accept our apologies and be assured we are working hard to improve how patients access our services and hope to be able to share with patients in the coming weeks changes we are making to improve patient experience. I am unable to respond to your specific query as you have not left your details - please contact the surgery and ask to speak to the Duty Manager who will be able to help with your concern. Amanda Shaw, Business Manager, Your Health Partnership.
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Review titled Failing system
Rated 1 star out of 5
by Judith - Posted on 04 October 2023
This used to be a really good practice. Sadly I feel that the introduction of the new Anima system has made the practice so difficult to access. By 8.01 it no longer takes any new submissions. As this appears to be the only way to get help for a medical problem, I have to conclude that the system is not fit for purpose.
Visited October 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 05 October 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2023
It is terible i have tried to get an appointmentthrough the app by the time i had to update my details the appointments option was not available any longer. I rung straight after and was on the phone for 58 minutes just to be told there were no more appointment. This is not good enough, not patient friendly at all I know all nhs is stretch but this is terrible. The system is not good enough things has to change. The person on the phone apologise and u did say its not her fault. Apart from me going to queue up outside the surgery at 8.00 in the morning I'm in my 70s how is that patient friendly I'm also not very technical to do the amina app. How do you as a health surgery you help me and others in my position. Things has to change to help people like me. Surely after being in the newspaper and so many complain and bad reviews you need to change thing.
Visited August 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 22 August 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.
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Review titled Unorganised and useless.
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
This surgery has got to be the most poorly operated surgeries i’ve ever seen. Management seriously need to rethink their system especially seeing as a gp surgery is made for patients and they can’t seem to accommodate their’s properly. Ive never had any trouble with nurse appointments or prescriptions however, getting a doctors appointment is like squeezing blood out of a brick. I work in a gp surgery myself and I always take patient complaints with a pinch of salt because i think about how this one’s operated compared to the one i work in. It’s 2023, why aren’t people allowed to book in advance it’s an absolute joke. People have lives, no everyone has time to wait around on the phone for a same day appointment. This surgery seriously needs to be looked into or shut down because there’s no point having a surgery that can’t operate properly or satisfy it’s patient. I mean at least have a functioning website?!!!
Visited August 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 11 September 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
So disappointed with Oakham surgery for a simple urgent blood test through district nurses, yet 3 times I have chased this up for my mom and the surgery haven’t processed the forms. Simply not good enough received an apology from a gp your processes need seriously looking at right now you are failing. You cannot get an appointment, it takes up to 45 minutes on the phone to queue to be told there aren’t any. Test results are back yet you cannot discuss them until a dr has seen them I get that, but surely if treatment is required shouldn’t these test results be prioritised, so over a 3 day period my mom had an infection that she needed treatment for, with a four day wait for the results that’s over a week with an infection, although I understand the pressure GPS are under in my opinion it’s the processes that need looking at urgently.
Visited June 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 21 June 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.
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Review titled Uncaring and unhelpful
Rated 1 star out of 5
by Marilyn Cliff - Posted on 22 June 2023
I visited Oakham surgery to ask for a repeat prescription of some painkillers I had in May last year for osteoarthritis which I have in both hips. I was told as it had been over a year since I had them I would need to make an appointment to consult with a doctor. I said that it was impossible to get an appointment as I had tried phoning and online several times but never any available. The receptionist then said 'the best way is to queue up outside before 8am.' As I am in my mid 70's & recently had one hip replacement but still have limited mobility, I can't do this. I asked if she could not explain my request to a doctor but she said she couldn't. I have now used all my painkillers from my GP and some given from the hospital following my hip replacement so what do I do now? Suffer in silence I suppose as this practice doesn't care or want to help.
Visited June 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 27 June 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. I have forwarded your comment to the Duty Manager who will contact you within 3 days.
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
If you call to get an appointment you end up in extremely long queue only to be finally told no appointments left. Advised to use the new online service which at 1 minute past 8 says requests are full. Total joke. Advised by urgent care centre that my blood pressure needs checking by doctor.
Visited March 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 07 March 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website
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Review titled Avoid at all costs
Rated 1 star out of 5
by Hayley - Posted on 20 March 2023
Been ringing for appointments for various things the past couple of years, and never able to get one. Ring up just before 8 and repeat until phone lines are open, and you end up at the end of a long queue (70s, 80s, 90s). Never get an appointment, just get told you’ll need to call 111 and maybe they’ll be able to give you an appointment as the doctors have some saved for them? Atrocious place, not been able to see my doctor in years and have to go and sit for 6 hours in A&E instead as all the local walk ins are closed down. This GP surgery is so understaffed, I’m surprised they’re accepting new patients as they can’t see the ones they currently have!
Visited March 2023
Review titled Your Health Partnership - Oakham Surgery
Replied on 27 March 2023
Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.