York Medical Group, Monkgate - Ratings and reviews
Reviews
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Review titled Where is the service?
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
After waiting for contact in reply to a request for an appointment for over a month after completing the "Online Request" form - contacted the surgery only to be simply put back in the que for an appointment with no contact to understand the issues (the form is totally useless as not relevance to condition) and no date for an appointment - the service level is a very unfunny joke and a risk to patient health. Little wonder A&E is under extreme pressure when GP services are so poor in their response -
Visited February 2024
Review titled York Medical Group, Monkgate
Replied on 23 April 2024
Dear Patient, Thank you for taking the time to leave your review. I am sorry to hear of the difficulties you experienced whilst completing your online request form. We would encourage all patients to contact us directly when they feel something has gone wrong, so that we can investigate fully. This can be done at any of our open surgeries, or via an email on hnyicb-voy.ymg-complaints@nhs.net We appreciate all feedback and it helps us look at ways we can improve. Please don't hesitate to contact us if you would like us to help. Kind Regards York Medical Group Patient Experience team
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Review titled Shocking
Rated 1 star out of 5
by Tracy Ostle - Posted on 05 July 2023
After finally getting to speak to a doctor, who was not exactly over polite. I was told to go and pick up a form for blood tests. I was exhausted but finally got the energy to go there after checking the opening times on-line. It was closed, I called them, staff training! No notice on the door. Really upsetting. I will go again in the morning and hopefully at least get a form
Visited July 2023
Review titled York Medical Group, Monkgate
Replied on 02 February 2024
Dear Tracy, Firstly, I'm sorry for the delay in responding to you. I'm sorry to hear that you attended one of our surgeries for your blood form, to find it was closed when you got there. I can understand your frustrations with this wasted journey, at a time when you were feeling unwell. We will feed this back to all of our open surgeries and make sure there is clear notices at all. Should you need to raise anything with us in the future, you can email us at hnyicb-voy.ymg-complaints@nhs.net and we will fully investigate any concerns you may have. Thank you for taking the time to leave your comments, we do appreciate all feedback, which help us to improve. Kind regards, Lian, Patient Liaison Team
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
Having used the Klinik system to try and avoid overwhelming the telephone appointment system I have been informed I will be contacted within 7 weeks. This is an abysmal service
Visited June 2023
Review titled York Medical Group, Monkgate
Replied on 02 February 2024
Dear patient, Firstly, I'm sorry for the delay in responding to you. Unfortunately without your information we would be unable to look into this further for you. It sounds like this could have been the waiting time for routine appointments, which fluctuates depending on things such as demand. Should you have any further concerns, we would encourage you to get in touch. You can email us at hnyicb-voy.ymg-complaints@nhs.net or attend one of our open surgeries if you would prefer. Thank you for taking the time to leave your comments, we appreciate all feedback, and we would always look to address and resolve any concerns. Kind regards, Lian, Patient Liaison Team
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Review titled so angry and disappointed
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
recieved a text message informing me of face to face appointment 8.40am get there, no appointment booked so couldnt see anyone, klinic form filled in december of last year!! why do i pay my taxes?? feel so let down and unimportant, god help us if we get seriously ill
Visited March 2023
Review titled York Medical Group, Monkgate
Replied on 02 February 2024
Dear patient, Firstly, I'm sorry for the delay in responding to you. I'm sorry that you were unable to see anyone when you attended for your appointment. Unfortunately we wouldn't have enough information to be able to investigate this for you. Should anything like this happen again we would encourage you to get in touch so that we can find out what's gone wrong, and resolve it for you. You can email us at hnyicb-voy.ymg-complaints@nhs.net or attend one of our open surgeries if you would prefer. Thank you for taking the time to leave your comments, we appreciate all feedback, and we would always look to address and resolve any concerns. Kind regards, Lian, Patient Liaison Team
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Review titled Very helpful staff
Rated 5 stars out of 5
by Ann Bevan - Posted on 11 May 2023
My husband has a very painful condition (polymialgia) and often needs immediate help with his meds, ymg have been amazing from caring receptionists to doctors. I understand people's frustration when they cannot get an appointment but, if patients didn't just not turn up when they have an appointment (160 in January and similar numbers in following months ) then there would be spaces for a lot more people. Very pleased with the treatment we received.
Visited March 2023
Review titled York Medical Group, Monkgate
Replied on 02 February 2024
Dear Ann, Firstly, apologies for the delay in responding to you. I am pleased to hear of your positive experiences with us. We appreciate you taking the time to leave your feedback, thank you. Kind regards, Lian, Patient Liaison Team
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Review titled Ridiculous!!!
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
I filled in the klinik form online, was referred to a pharmacy instead of actually been contacted by the surgery. The pharmacy I was referred to don’t answer the phone or just hang up on you. What is the point? Where is the genuine/medical care? We are people not just a number!!!!
Visited January 2023
Review titled York Medical Group, Monkgate
Replied on 02 February 2024
Dear patient, Firstly, apologies for the delay in responding to you. Without your information, we would be unable to take a look into this on this occasion. Should you have any concerns in the future we would encourage you to contact us directly and please be assured that we will do our very best to address your issue. Our complaints email address is hnyicb-voy.ymg-complaints@nhs.net Thank you for taking the time to leave your comments, we appreciate all feedback, and are always looking at ways we can improve. Kind regards, Lian, Patient Liaison Team
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Review titled no complaints
Rated 4 stars out of 5
by Pauline Medway - Posted on 01 December 2022
Every contact/visit to the various surgeries has been positive. I do find the on line booking etc to be rather complicated for anyone who is not too clever with using on line contact, but still better than trying to get in touch by phone. All staff are polite, caring and patient. Especially when pressure on them is so great.
Visited November 2022
Review titled York Medical Group, Monkgate
Replied on 02 February 2024
Dear Pauline, Apologies for the delay in responding to you. I am pleased to hear your contact and visits with us have been positive ones. We also understand klinik can feel complicated at times, and this is something we are constantly reviewing. Thank you for taking the time to leave your feedback. Kind regards, Lian, Patient Liaison Team