Windsor House Group Practice - Ratings and reviews
Reviews
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Review titled Change of surgery for an appointment already booked
Rated 4 stars out of 5
by Anonymous - Posted on 30 August 2022
I arrived at Shenstone House for an appointment to be told I did not have one there although it had been booked by telephone & I also had a text message to confirm this.2 subsequent messages had been sent to confirm my appointment at Windsor House Group Practice (Morley) which I thought was miss leading as Shenstone House is part of the practice. May I suggest a short message to explain that the location of an appointment has been changed to prevent wasting patients, doctors & nurses valuable time & resources.
Visited August 2022
Review titled Windsor House Group Practice
Replied on 05 September 2022
Thank you for taking the time to place your comments on this NHS site. I will pass on your feedback to all staff concerned as we work very hard to try and deliver a high level of customer care to all our patients and those patients coming to us from different areas for their treatment. We will certainly look at our text messaging system to ensure such instances do not happen again.
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Review titled poor patient data protection GDPR
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
Sat waiting to see doctor and the reception staff were talking openly about a patient problems in front of people in the reception area, i knew the person they were talking about as she is my friend, absolutely disgusting behaviour...
Visited July 2022
Review titled Windsor House Group Practice
Replied on 05 September 2022
Thank you for taking the time to place your comments on this NHS site. We certainly take such instances seriously we will certainly raise such instances to our reception team to ensure that confidentiality is maintained at all times. Unfortunately you have submitted your comments anonymously therefore we are unable to identify which surgery this occured at. Therefore if you are able to provide us with further details it would be appreciated. You can provide feedback via the the following link: https://www.windsorhousegrouppractice.co.uk/navigator/feedback/
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Review titled Excellent!
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2022
I have recently needed to use this General Practice and I have received nothing but kindness and brilliant service from the staff, from those who answer the phone through to the Doctors who have great empathy. I would recommend this practice without hesitation.
Visited June 2022
Review titled Windsor House Group Practice
Replied on 05 September 2022
Thank you for taking the time to place your positive comments on this NHS site. I will pass on your feedback to all staff concerned as we work very hard to try and deliver a high level of customer care to all our patients and those patients coming to us from different areas for their treatment.