Wetherby Surgery - Ratings and reviews
Reviews
-
Review titled Lost for words
Rated 1 star out of 5
by D Tuke - Posted on 09 April 2024
I received a message from the surgery this morning to contact the practice. I tried by telephone and auto message was caller 3 for nine minutes then almost simultaneously I was caller number 1. After being caller 1 for over 30 minutes I decided to cancel the call I just don’t know what else to say
Visited April 2024
Wetherby Surgery has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
I called about my son who has been suffering with allergies I have a few times about the situation and I’m sure each time I have spoken to the same girl she a fantastic asset to your team she was very helpful and polite she got my son an appointment I was so grateful and just made the whole experience easy I just wish there was more people like her nothing I asked was too much, I asked for her name she told me what it was (it does say no names so I’ll put initial) R she is fantastic and friendly couldn’t ask for much more.
Visited April 2024
Wetherby Surgery has not yet replied.
-
Review titled Terrible practice
Rated 1 star out of 5
by Dave Tuke - Posted on 27 March 2024
Rang today got to speak to receptionist at approximately 8-50 asked for appointment to see a doctor. Didn’t ask the problem and told no appointments left my answer to this was I’ll have to go to A&E then answer was ok sorry !!!
Visited March 2024
Wetherby Surgery has not yet replied.
-
Review titled Terrible
Rated 1 star out of 5
by Dave Tuke - Posted on 27 March 2024
Phoned for appointment today , told no appointments left ,no alternative didn’t ask the problem I said I’ll have to go to A&E told ok
Visited March 2024
Wetherby Surgery has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Debbie Roe - Posted on 04 January 2024
I feel saddened to see poor reviews for this surgery because my partner and I have always had a good service. Granted it has been hard to get appointments sometimes but the staff really try and are very kind and caring and supportive. More recently, it's been invaluable to have a consistent GP who has been amazingly helpful - my faith in the NHS has been restored
Visited January 2024
Review titled Wetherby Surgery
Replied on 04 January 2024
Dear Mrs Roe, Many thanks for taking the time to share your positive interactions with the practice and surgery team. Over the last 6 months the new management team have worked hard to recruit substantive staff, we have successfully recruited 3 GPs, 2 Practice Nurses, 1 HCA and 2 admin staff. We hope that our patients will continue to see service improvements and continuity of care. Again thank you for your positive feedback, your feedback will be shared with the whole team. Kind Regards Wetherby Surgery
-
Review titled Great Service
Rated 5 stars out of 5
by Matthew Marsden - Posted on 18 December 2023
Would like to thank the technician I saw today. She was very friendly, knowledgable and a pleasure to see. Thank you and Merry Christmas
Visited December 2023
Review titled Wetherby Surgery
Replied on 20 December 2023
Dear Mr Marsden. Thank you so much for taking the time to provide the surgery with your positive feedback. Your feedback will be fed back to the consulting clinician and the whole team. Many thanks Wetherby Surgery
-
Review titled Disappointing
Rated 1 star out of 5
by Dave Tuke - Posted on 15 March 2024
My wife who had a stroke 2years ago ,paralysed and unable to speak,was having laboured breathing.I rang at approx 8-01 for a doctor for home visit. After approximately 30mins to answer to be told there is nobody to come out ring for an ambulance to check her out . Another occasion more recent I rang for my self . I found a lump , I requested an appointment to be told it would be approximately three weeks I’m old school, I don’t abuse visits to a GP but how can the receptionist decide if I need appointment urgently or three weeks time Gone are the days of morning surgery!! I’m old school,
Visited August 2023
Review titled Wetherby Surgery
Replied on 19 March 2024
Dear Mr Tuke, Many thanks for taking the time to provide the surgery with your feedback, we use all feedback received to continually improve the services we offer to our patients. All phone calls are recorded for training purposes, your call can be download, enabling the further support and training of our administrative team, whilst also supporting the investigation should you wish to take your concerns further. My name is Helen Quiney and I am the practice manager for the surgery, If you would like to contact me directly at the practice I would be very happy to investigate and discuss your concerns. Kind Regards Helen Quiney
-
Review titled hopeless appointment system
Rated 1 star out of 5
by Mike Newbury - Posted on 15 July 2023
Still can't book a simple non urgent appointment online despite it being advertised on your new website. Do I need to change something or is it still not available at Wetherby? Please fix this as the scramble for telephone bookings first thing in the morning and only taking bookings covering that day is a hopeless disgrace. You have a duty to provide a better service and an online booking system would not only help with this but is available at other surgeries.
Visited July 2023
Review titled Wetherby Surgery
Replied on 18 July 2023
Dear Mr Newbury, Thank you for taking the time to provide the surgery with your valuable feedback. Please accept our apologies for your recent negative interaction with the practice. Bramham Medical Practice took over the contract for Wetherby Surgery July 1st. We are actively working to restore the online booking platform, this should be available for all patients this week. Please do contract the practice if you experience any issues accessing the online platform. Kind Regards Wetherby Surgery
-
Review titled Awful!!
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2022
phoned the surgery 31/10/22 waited 10mins for someone to answer a the call explained I needed a 115b doctors form signing from an event on 06/11/2022 and was advised to drop off that day for signature. received a call 24 hours later 01/11/2022 advising no Doctors available until Monday 07/11/2022 to sign the form!!! 5 working days to sign a form! Absolute rubbish, a waste of tax payers money, zero accountability.
Visited November 2022
Review titled Wetherby Surgery
Replied on 17 January 2023
Hi, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to email us at the following wetherby.reception@nhs.net Best wishes, Surgery Team
-
Review titled Great Annual Review
Rated 4 stars out of 5
by Victoria Myerscough - Posted on 09 May 2022
I had my annual review today and the practitioner was excellent - efficient and thorough. I would highly recommend her; some others not so much.
Visited May 2022
Review titled Wetherby Surgery
Replied on 12 May 2022
Hi Victoria, Thank you for taking the time to review us. I’m sure that the clinician will be thrilled to hear this. I have forwarded a copy of this review to the team. We’re always trying to improve our services to make sure we can continue to have a positive effect on our patients, so it’s great to read such lovely feedback. Thank you Kate Lamb Business Manager Wetherby and Harewood Surgery