Westmoreland Gp Centre - Ratings and reviews
Reviews
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Review titled Groundhog Day
Rated 2 stars out of 5
by Anonymous - Posted on 08 July 2022
I suffer terribly from knee osteoarthritis and take pain medication including oral morphine and tablets. Every time i request a repeat prescription i get the same old routine!! "Call the surgery to make a pain medication review appointment" "Phone back at 08.00 am so you can book an appointment that day" "Fill in an online E-Consult please and we will respond accordingly" I can't ring the surgery at 08.00 am as i'm in work. My latest prescription is likely to run out before i get a new appointment. They wont put it in the chemist until have the review so i'll be left with medication for a short while. I appreciate your reception staff have a difficult job to do but i sometimes find the tone quite condascending.
Visited June 2022
Review titled Westmoreland Gp Centre
Replied on 22 November 2022
Dear Patient, As with all medication, to be clinically safe, the clinicians will need to carry out a medication review annually (if not more often). Patients are given at least 2 months' notice of this requirement and I have to say, in my 7 years here, you are the first person who has not been able to arrange a review within that time frame. I'm pleased all is in place now. Kindest regards Practice Manager