West Kingsdown Medical Centre - Ratings and reviews
Reviews
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Review titled Poor service continuously getting worse.
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Absolutely ridiculous 30-49 mins to get through on the phone, after the doctors phoned through to me and was returning the call as the line was bad. Never returned my call after being advicedto speak to my gp, and generally doctors googling straight forward things doesn’t inspire much confidence! Would certainly not recommend! Feeling nervous after being told I will no longer be under shared care of the hospital, after being diagnosed with a life changing illness.
Visited September 2023
Review titled West Kingsdown Medical Centre
Replied on 19 September 2023
Dear Anonymous, Thank you for your feedback. It sounds like the doctor called you but as the line was bad, you were cut off. Unfortunately, I am unable to verify if you were called back or not as you are anonymous but this is something we can look into as all our calls are recorded . Going forward, the easiest thing to do would be to fill in an Econsult which is reviewed every day and you will be offered a GP appointment within 2-3 days if your concerns are routine. If your concerns suggest your situation is urgent, you will be contacted by the on call doctor on the day. Hope this helps. Dr Wole Olarinmoye GP Principal and Trainer
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 24 May 2023
Went to the surgery some 8 moths ago with a minor skin issue. Diagnosed and sent on my way. tried to get a repeat prescription to be given a different diagnosis. Fast forward to present day. I have had a total of 5 or 6 consultations re this issue (all but the first via the phone) This has a resulted in 5 or 6 totally different diagnosis!!! Having finally been referred to a specialist, again via the internet, I've been told diagnosis number 7, an incredibly common issue. Then, just to make this process especially irritating, it took a visit to the surgery, 3 weeks after diagnosis number 7, to get a prescription and treatment plan when they had not even bothered to contact me about. So, in nearly 8 months, I had a single face to face with staff, 5 or 6 telephone consults and finally an internet consult with a specialist to be told that it was a very common issue that should have picked up on my first visit! Avoid.
Visited May 2023
Review titled West Kingsdown Medical Centre
Replied on 02 June 2023
Dear Anonymous, thank you for your review. I was sorry to hear of your concerns. As you also sent in a complaint to the surgery, you will be receiving an official response from me shortly. Your feedback helps us improve our service and it is also an opportunity for dialogue with our patients, to help understanding of the challenges the NHS is facing at this time. Thank you once again for your feedback Dr Wole Olarinmoye GP Principal and Trainer
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I telephoned late on Friday to get a repeat prescription that I was running out of before Christmas. The receptionist was friendly and approachable. She said I should really phone their prescriptions line but they had closed at 1.30pm but not to worry I have forwarded your request anyway and it will go directly to the pharmacy. I picked up my prescription today. Excellent service.
Visited December 2022
Review titled West Kingsdown Medical Centre
Replied on 21 December 2022
Dear Patient, Thank you so much for taking the time to write this review. We truly appreciate it. Our receptionists work extremely hard to do their best to help all our patients. We will pass on your review to them. Thank you. Dr Wole Olarinmoye GP Principal
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Review titled Good experience
Rated 3 stars out of 5
by Tina - Posted on 20 October 2022
All round good experience. The medical practitioner that I spoke to was the most helpful, informative and understanding person I have ever spoken to in the medical profession. She even called me back the next day to follow up and give more advice and arrange a referral. Many thanks.
Visited October 2022
Review titled West Kingsdown Medical Centre
Replied on 20 October 2022
Dear Tina, Thank you so much for your kind feedback. It means so much at a time like this. Dr Wole Olarinmoye GP Principal
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 31 May 2022
I telephoned around 8 am. Waited around 30 mins to get through (but it was a Monday morning so probably very busy). Once through the receptionist said I would have a callback before 11am. At 10am the practice nurse called and after a brief but thorough discussion sent a prescription immediately through to the local chemist which I picked up within 2 hours. Everyone was polite and really helpful. A very good service.
Visited May 2022
Review titled West Kingsdown Medical Centre
Replied on 01 June 2022
Dear Anonymous, Thank you so much for your positive review. Most people only remember to do reviews when they have had negative experiences. We appreciate you taking the time to post this. Thank you so much! Dr Wole Olarinmoye