Welling Medical Practice - Ratings and reviews
Reviews
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Review titled Excellent Practice
Rated 5 stars out of 5
by Sheila Sadlier - Posted on 27 September 2022
I have been very satisfied with my experience at the Welling Medical Practice,Avery Hill Rd particularly in the past couple of years. Unfortunately It has been necessary for me to require medical attention on a number of occasions and it has been immediately forthcoming.I have had extremely good service throughout the practice,from receptionists,nurses,prescription clerk and the Doctors. I cannot praise them too highly.
Visited September 2022
Welling Medical Practice has not yet replied.
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Review titled Shocking Practice
Rated 1 star out of 5
by Debra Lee - Posted on 05 September 2022
A complete shambles of a doctors practice. The right hand has no idea what the left is doing - and that's if you can even get to speak to anyone. The wait to get a telephone answered is totally unacceptable The worst communication ever
Visited September 2022
Welling Medical Practice has not yet replied.
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Review titled Walk-in appointment
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2022
Walk-in appointment now available Monday and Wednesday. Was seen promptly and got prescription for ear infection. Good to see someone face to face.
Visited September 2022
Welling Medical Practice has not yet replied.
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Review titled Speaking for Avery Hill Branch
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2022
I have been with Holly House, the Avery Hill branch of WMP for over 20 years. In more recent years l have had a number of illnesses. My experience of reception and prescription staff has been very good. Whenever able they have tried their best to accommodate, have been polite and have always been sympathetic. Doctors have never rushed me, and have been to a good standard. This is just my experience of Avery Hill, but Welling have seemed polite when l have had to go there. I have given 4 and not 5 merely because of the nurse shortage at Avery Hill (hence trips to Welling). The nurses are extremely good, but there are not enough at the moment. Really amazed at some of the negative reviews. The two branches should be identified before publishing.
Visited September 2022
Welling Medical Practice has not yet replied.
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Review titled Absolutely terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2022
This surgery is awful, you can never get an appointment and all staff including nurses and doctors are rude. They have only recently turned off their E-consult they had during COVID, which meant you had a fill in a form before being able to speak to a doctor. They have previously taken ages to send prescriptions to chemist with the need for constant chasing, not completed hospital referrals and the last straw has been this week. I went in 2020 to the skin nurse for a growth to be removed on my leg, had to wait 2 years for an appointment to remove it, as she wasn't doing minor surgery during Covid- not to sure why that couldn't happen, another Covid excuse they used. Receptionist called to book an appointment back in May which I wrote down straight away, I called this week to confirm the time only to be told I wasn't on the list for minor surgery that day and I must be making it up. Person in charge of booking minor surgeries then told me she didn't remember calling me, so I'm guessing its just by coincidence I happen to have it written down on the date and time she is doing minor surgery that month is it? Considering she only does them twice a month anyway. They told me I didn't have an appointment end of, wasn't helpful or admit they made the mistake, just kept saying they didn't call me to make the appointment . Staff are beyond rude and so unhelpful, doctors aren't much better either. Already been told growth is two different things by the same nurse....not professional at all. Am moving whole family away from this surgery, other family members are registered here and receive shocking treatment. I don't understand by looking at other reviews how they aren't under investigation or even better shut down or all staff replaced.
Visited May 2022
Welling Medical Practice has not yet replied.