WELL STREET SURGERY - Ratings and reviews
Reviews
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Review titled Dedicated and caring practice
Rated 5 stars out of 5
by Daniel - Posted on 01 September 2022
My family has been going to Well Street Service for over 5 years. We've received a lot of excellent care from them over the years. Lots of great doctors, who are obviously very busy, but take the time to try to figure out what is wrong and work with you for possible solutions.
Visited July 2022
Review titled WELL STREET SURGERY
Replied on 10 November 2022
Dear Daniel, thank you for taking the time to provide us with your feedback and kind words. It is great to hear that your experience of Well Street Surgery is that of a dedicated and caring practice. We are trying our best and it is reassuring to hear that you feel you have received a lot of excellent care over the years. Thank you again for your 5 star review and positive comments which will be shared with rest of the team. Dr J Mackenzie (GP Partner, Well Street Surgery)
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Review titled Awful practice management
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
We have been trying to secure a polio vaccine appointment for our toddler but it took no fewer than 5 attempts to get a straight answer out of anyone. They appear to have opted out of the scheme. They also take days to reply to online queries, made me wait 45 minutes for them to run off something I was told was important ended up being two pages of URLs for a service I could have got online. When I had a critical reaction to antibiotics, the paramedics couldn't get through on the emergency line that is supposed to be reserved for their use. They took a risk by administering care themselves - out of protocol - and subsequently saved my life. But the surgery never apologised for their terrible service. Scheduling is a nightmare, reception staff are curt and overworked and it doesn't seem like senior partners care. There is no continuity of care and management is disorganised and disappointing. They used to be really good. But now they really are a liability.
Visited June 2022
Review titled WELL STREET SURGERY
Replied on 10 November 2022
Dear patient, thank you for your feedback. On behalf of the partners and management team at Well Street Surgery I would like to apologise for your poor experience of our service. I am very sorry to hear that your experience was not more positive. You highlight a number of issues in your online review and we would be keen to discuss these with you in more detail. Please do email me at CAHCCG.wellstreetsurgery@nhs.net and provide a name and a contact number so that we can arrange to address your concerns in turn and hopefully work towards restoring your trust in the service that we provide. Thank you again for taking the time to provide us with your feedback. Dr J Mackenzie (GP Partner, Well Street Surgery)
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Review titled Excellent service
Rated 5 stars out of 5
by Paula Shaw - Posted on 13 June 2022
on 6th June I attended the Well St Surgery for an Annual check up with the Nurse - on time, friendly and efficient. I mentioned a concern and my frustration with the online triage and booking. The nurse passed me to Reception (new, friendly and efficient) who helped me complete the booking. The GP contacted me and arranged a chest Xray at Homerton and sent me the details. I attended the wonderful Homerton Hospital the following day and had the xray. Many thanks to Well St Surgery
Visited June 2022
Review titled WELL STREET SURGERY
Replied on 10 November 2022
Dear Paula Shaw, thank you for your positive feedback and 5 star review. I am very pleased that you feel that the service you received from the team at Well Street Surgery was excellent. Thanks again for your kind words which will be shared at one of our whole team meetings. Dr J Mackenzie (GP Partner, Well Street Surgery)
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Review titled Great support for older patients
Rated 5 stars out of 5
by Sue Shepherd - Posted on 17 May 2022
Called the surgery on a Friday morning as my mum was ill. Great response from a very helpful receptionist who arranged for the doctor to call that morning. Call made and prescriptions delivered . Great service , thank you so much.
Visited May 2022
Review titled WELL STREET SURGERY
Replied on 10 November 2022
Dear Sue Shepherd, thank you for your feedback and kind words. I am delighted to hear that you feel the service that your mother received was great, and that the receptionist whom you spoke to was helpful. Thank you again for positive comments and 5 star review which I will share with the rest of the team at Well Street Surgery. Dr J Mackenzie (GP Partner, Well Street Surgery)