Watling Vale Medical Ctr. - Ratings and reviews
Reviews
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Review titled Incompetent Management
Rated 1 star out of 5
by Dawn H. - Posted on 30 January 2024
Whilst the staff do the best job they can in the circumstances, it is the management of the practice that is failing it's patients. I visiting the practice today after being in a queue on the telephone for 1 hour and 39 minutes, moving from my original position of 4 to 2 in that time! I then had to queue in reception to speak with a real person - this however did not take as long as I had feared. I am still awaiting a response from the Acting Practice Manager, which my sister first enquired about on 6 December.... shocking treatment of patients and their families.
Visited January 2024
Watling Vale Medical Ctr. has not yet replied.
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Review titled Uncaring, uninterested incompetent recetion staff
Rated 1 star out of 5
by Arshad Khan - Posted on 12 January 2024
I was called in by my GP on 18 th of December to attend the surgery urgently at 11am. Having seen me he arranged for various tests including bloods and a scan. As I left his surgery he asked me to book blood test for 3wks time. I went directly to reception where the receptionist booked me an appointment for the 10th of Jan 24. It wasn’t 3wks but it was the best she could do. She seemed new and accommodating. On the 10th I went to the surgery at the appropriate time. This time the receptionist was one I have had cause to complain about previously. Anyway I trid to log in on the computer but that didn’t work, it’s not unusual for the computer not to work. I went reception and explained to the receptionist I cond not register on the computer. Anyway she checked the system and said I didn’t have an appointment for that day. I told he I did and had booked it in person in December after my appointment with GP and at his request. She told me if it was not on her system then I didn’t book it she told me she could give me an an appointment for the Saturday at the hospital. I told her I would not be able to go to the one on Saturday as I had a prior engagement. She didn’t ask what my engagement was and simply told me she couldn’t help me. Could I please leave. This was an urgent appointment requested by the GP. Sadly I have not had the test done. I have written to the GP to inform him but as yet not heard from him. It makes me very sad indeed. This surgery used to be one of the best in the area but it’s now one of the worst. I am looking to move surgeries and I am hoping I can find one soon before my healt is jeopardised. I am very concerned as I suffer from chronic illnesses. In recent years I have had a number of issues with the reception staff who have no interpersonal skills and have no respect for the patients. Not all staff but certainly the majority including the practice manager.
Visited January 2024
Watling Vale Medical Ctr. has not yet replied.
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Review titled Why doesn't anyone answer the phone?
Rated 2 stars out of 5
by Gary - Posted on 30 November 2023
I regularly get sent letters from the surgery asking me to phone up and book an appointment. However almost every time I try and get through the number is either engaged, or you sit in a queue and no-one answers (often with no music to indicate that you are on hold). What used to make it even more frustrating was that you had to listen to a very long and rambling message (which still included details of long irrelevant Covid restrictions) before you could even get to the wait queue. Thankfully that message has just been replaced with something a lot more concise. After trying to get through on various different days at different times with no joy I finally got through today after waiting on the phone for around 20 minutes (and I started off as only 3rd in the queue!). Unfortunately when I did get through I was told that the diary for new appointments hadn't opened up yet, so I would have to phone back at some unspecified time in the future! Once when I went to the surgery I did ask a receptionist if they still took phone calls - they initially replied yes, but when I said how difficult it was to get through they just said they were very busy so couldn't always answer. This situation has been going on for many months now - how difficult can it be to employ someone to answer the phone and book appointments. If this was a commercial operation they would have gone out-of-business a long time ago.
Visited November 2023
Watling Vale Medical Ctr. has not yet replied.
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Review titled Very bad
Rated 1 star out of 5
by Mike - Posted on 09 April 2024
If you sick and need medical attention you have to endure a long message over the phone just to be told you need to fill an online form to book for an appointment. I have fill in two forms online around December last year, i did not get a reply on the first one. The second form was to get a referral to see a consultant at BMI Saxon Clinic. Two months later a received a phone call asking me if still needed to see the doctor. So I don't have words to express how bad this clinic is managed. Yesterday I walked to into the clinic and saw the receptionist engaged in a chat with another staff member laughing as much as they could. After while one left and the other pretended was busy looking at her computer screen as I was standing right in front of her. Useless to say that I went there for nothing, as it was 16:45 in the afternoon so no appointments left for the day. I should fill a form online as usual etc, I told the lady my internet connection was not working at home. so she told me to ring in the morning at 8:00 and try to get through. Anyway looks like I will coughing still for a few more days and keep on trying to call to get my form filled in over the phone. This clinic used to run well before the pandemic by another doctor. Very sad we have to depend on this kind of health services (with no services at all ). I hope something or someone could do improve the situation so we can all leave in a better world. Thank you for your attention.
Visited September 2023
Watling Vale Medical Ctr. has not yet replied.
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Review titled Terrible online appointment system
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Went online to make appointment was given one for 3 weeks later. It’s a terrible service can’t speak to a human and if you call the receptionist tells you to go online. Would be great to see a doctor when you are actually unwell not 3 weeks later. Since Covid the practice has gone down hill, it’s a shame because it was really good.
Visited June 2023
Watling Vale Medical Ctr. has not yet replied.