Trinity Medical Centre - Ratings and reviews
Reviews
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Review titled Great care and efficient staff
Rated 5 stars out of 5
by Oli P - Posted on 15 September 2023
Been somewhat unwell on and off the last year and every time I have been offered an appt quickly with very good doctors and nurses. Very impressed.
Visited September 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Very poor service level
Rated 2 stars out of 5
by Andrew - Posted on 21 September 2023
Such a shame that a previously fantastic surgery has gone downhill to the degree that Trinity Medical Centre has - I can only attribute this to my experiences since the merger has taken place. It has taken several emails, telephone calls and now 3no separate visits to get a medical report that you have to pay £100 for the privilege of and then they refuse to accept payment because it was a cheque that I tried to pay with - they would only accept card or cash but did not identify this prior to my attending to collect the certificate. I had no alternative but to leave empty handed and will have to return yet again. This whole process has taken about 4 weeks, involves a minimal amount of work and they even declined to put my name on the report and said I would have to do that myself. I felt sorry for the receptionist who was very apologetic and appeared somewhat embarrassed by the situation. Come on Trinity Medical Centre, you were great once.
Visited September 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. Unfortunately, as you have left your comment anonymously, we are unable to look into the detail as we would have liked to. We would invite you to contact the practice to discuss further. As we have been unable to identify the circumstance you describe and the review is anonymous, we are wondering if you have the correct Trinity Medical Centre as there are quite a few of us out there. To clarify for others reading this feedback, If you request for a doctor to complete a form for you, this is not considered by the NHS as essential NHS work and therefore has to be done in the doctors private time so as not to interfere with the usual running of the surgery. Due to the GP’s heavy workload, we recommend you allow 6-8 weeks for the completion of any form. This is because in order to complete even the simplest of forms the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the patient and the doctor.
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Review titled Great practise, just one thing…
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
I have had really good experiences here, I can always get an appointment and the staff are all friendly and compassionate. My only complaint is to please sort out the hold music on the phone, it’s so awful and tinny and changes volume constantly. I guarantee you’ll have happier people getting through to you on calls if they don’t have to listen to it!
Visited July 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team and we will look at options for the hold music on the phone lines.
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
My son saw a lovely paramedic practitioner. My son is autistic and when he came home he said why do people pay for private healthcare when you have such a good service at the surgery. I said I know we are very lucky having this practice down the road from us. Thank you trinity medical
Visited July 2023
Review titled Trinity Medical Centre
Replied on 24 November 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Bianca Mckee - Posted on 25 May 2023
The service provided at this gp surgery is outstanding. The reception team always go above and beyond to help me and they are always polite and friendly. The Drs that I have had the pleasure with being seen by are always empathetic, considerate and knowledgeable. The nurses are also so kind and understanding no matter how embarrassing you may find a situation The whole team makes you feel that you are listened to, respected, and welcomed. I would highly recommend this practice
Visited May 2023
Review titled Trinity Medical Centre
Replied on 05 June 2023
Thank you for your feedback, we really appreciate these comments. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Fantastic friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2023
I have been coming to the practice for my travel vaccinations and have been seen by 4 nurses and at least 2 reception staff. Every single person I have spoken with in the surgery has been so kind, friendly and accommodating. I have been very grateful for the absolutely wonderful staff in the surgery, thank you!
Visited May 2023
Review titled Trinity Medical Centre
Replied on 05 June 2023
Thank you for your feedback, we really appreciate these comments. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Terrible after the merge
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Cannot get any appointments in advance. Requested a long appointment for an in person medical form that needs to be filled out and was booked for a telephone appointment instead! Staff take no responsibility and do absolutely nothing to help rectify the situation. Even when calling at 8:30 on the dot it is impossible to get through and I have to keep calling a minimum of 200 times. So many practice rooms and GPs and yet it is impossible to get an appointment and some reception staff are so rude.
Visited April 2023
Review titled Trinity Medical Centre
Replied on 20 April 2023
Thank you for your feedback. We are sorry to read that you are not happy with the level of service received. Unfortunately, as you have left your comment anonymously, we are unable to look in to this in the detail that we would have like to. We would invite you to contact the practice to discuss further. We will then be able to investigate and respond to the points that you have raised.
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Review titled Reception
Rated 4 stars out of 5
by Anonymous - Posted on 29 April 2023
I just wanted to write a quick thank you for the kindness and never ending patience of the Prescription Team. They are all so lovely, even when they’re crazy busy. I’m not an easy customer, and I need different medications all the time. The Team never make me feel bad for bothering them, and they’ll patiently listen to my little panics and go over and above to get me sorted. When I hear other people moaning about their surgeries, I’m always proud to be looked after by the Trinity Medical Centre, and very grateful x
Visited April 2023
Review titled Trinity Medical Centre
Replied on 02 May 2023
Thank you for your feedback. We are glad to hear that the experience you had was a good one. This feedback will be passed onto the team.
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Review titled Awful receptionist and phone appointment system
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Had to wait 3 weeks for a phone appointment booked for 10:10. The day comes, I'm riding back from the gym to make sure I'm available for the call...doctor rings at 9:09 and I miss it as I'm on my bike. All messages about the appointment say keep half ab hour either side free, which would be 9:40 to 10:40. Itill haven't heard by midday so I ring Trinity, after a 40 minute wait I get told I'll have to book another appointment for three weeks time. After some complaining on my side the receptionist said she'll pass a message on the the GP, now I have to wait at home for the rest of the day with my phone glued to my hand on the off chance the GP calls, and if the GP.doesnt call, I have to wait another three weeks. Absolutely dreadful system that punishes the customer for the GP's mistake.
Visited October 2022
Review titled Trinity Medical Centre
Replied on 16 November 2022
Thank you for your feedback. We are sorry to hear that you feel we are not giving you a satisfactory level of service. We would invite you to have a direct conversation with us so that we can respond to your complaint personally. You can contact the practice via the website by clicking on the 'contact us' tile.
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Review titled Poor receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2022
Myself and my wife called for different reasons on 22/09/22. And we both were made to feel that we were an inconvenience, absolutely no care or help whatsoever, my wife is a cancer patient, so expect a bit more care, I hope the receptionist wasn’t trained this way, but her attitude was appalling, once you actually get to see or talk to a doctor then the experience is really good, if I was as helpful to my customers as this person was to us I wouldn’t be in a job for long, they certainly need to get there act together and show more care.
Visited July 2022
Review titled Trinity Medical Centre
Replied on 26 September 2022
Thank you for your feedback. We are sorry to hear that you feel we are not giving you a satisfactory level of service. We would invite you to have a direct conversation with us so that we can respond to your complaint personally. You can contact the practice via the website by clicking on the 'contact us' tile.