Thornley Street Surgery - Ratings and reviews
Reviews
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Review titled Register elsewhere. Save yourself the stress.
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2023
I turn up for diabetic check.Weight & blood pressure. You can see a nurse face to face but never a Dr face to face post covid. I wait an hour ,I'm the sole person in the surgery. Nurse checks my weight & Blood pressure. Then gives me a form to go elsewhere for a diabetic blood test. I say its a pity you are not trained to take blood,it would save taking up another nurses time & my own. Oh I can take blood she says but Ive not been asked to. So off I go , to have to arrange another appointment elsewhere,waste my time and another professionals time. A week later I get a text,please book an appointment at the surgery with the nurse to have a diabetic foot check!! An absolute waste of everyones time and the NHS wonder why they have no money . Blood taking,weight check,BP test and foot check all could have and should have been booked in one appointment. To add insult to the whole shambles of the surgery ,there is no free parking. I'm on Disability benefit only, so 3 times I have to pay fuel to travel and 3 parking tickets .
Visited October 2022
Review titled Thornley Street Surgery
Replied on 24 March 2023
We are sorry you have felt the need to raise your concerns on this website about your experience at the surgery. As a practice team we strive to provide good clinical patient centred care. If you would like to raise your concerns or discuss this further please contact our practice manager and we can address your concerns through our complaints procedure. We take patients concerns and complaints very seriously and try to resolve them at a local level in a timely manner when they are raised with us through our complaints procedure. A copy of our complaints policy is available at reception with a summary on our website and in our practice leaflet. Practice Manager
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Review titled Medication review
Rated 5 stars out of 5
by Matthew John guy - Posted on 22 September 2022
I suffer with Adult ADHD and anxiety which makes simple things very stressful and can be an anxious time for me, all I can say is that the staff and Dr's are not mind readers, if you explain to them you are struggling they will help you and treat you kindly and go out of their way to resolve your issues. I know this from experience, so thank you all the staff and doctors in a very stressful and overstretched time
Visited September 2022
Review titled Thornley Street Surgery
Replied on 08 November 2022
Thank you for taking time to record your kind thoughts about our surgery on this website. As a practice team we strive to provide good clinical patient centred care. Despite many changes and challenges facing general practice at the moment, We are pleased that you have experienced a professional polite and caring attitude from our staff including our doctors and nurses Thankyou
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2022
Their appointment is always booked even if you call by 8:00am on the phone, you will still be told that their appointments are fully booked for the day, that you should call back the next same. Same cycle over again
Visited May 2022
Thornley Street Surgery has not yet replied.