The Willow Surgery ( part of Downend Health Group ) - Ratings and reviews
Reviews
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Review titled Super efficient!
Rated 5 stars out of 5
by K. G - Posted on 25 March 2024
Booked in for blood test. Appointment on time, lovely nurse, pain free blood test. Overall very efficient. Thank you !
Visited March 2024
Review titled The Willow Surgery ( part of Downend Health Group )
Replied on 25 March 2024
The DHG team appreciate you taking the time to provide your feedback, thank you for your comments , it is great to hear you had a positive experience when attending your appointment.
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Review titled Not fit of purpose
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
Impossible to get appointments..they use a system that sends u around in circles..not caring tgey lost the point of a doctors and what the patients want...last 5 years been going down hill....over a week to get an appointment and still haven't...cant get early diagnosis due to this surgery and the way its ran...poor....not fit for purpose
Visited October 2023
Review titled The Willow Surgery ( part of Downend Health Group )
Replied on 26 October 2023
We are sorry that our service has not proved efficient and effective for you. We would like the opportunity to address your concerns therefore if you still require an appointment and need assistance , please contact the Practice via the contact page on our website and a member of the team will contact you.
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Elderly parent needed appointment, can’t get through on phone. Have to go up at 7 on a morning and wait for doors to open to then be told no appointments, even though previously told GP would have appointments. Dreadful service. E consult said needs medical attention but you can’t get through, time to change surgery.
Visited July 2023
Review titled The Willow Surgery ( part of Downend Health Group )
Replied on 17 July 2023
Thank you for your comments , we are sorry to hear of your difficulties when trying to access our services. As your feedback is anonymous we are unable to contact you to try and assist , however we hope that you have since been able to secure an appointment. We acknowledge it is challenging for our patients to contact the Practice and to book appointments, however , please be assured we are constantly reviewing our services with an aim to improve our patients` experience.
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Review titled Ordering repeat medication
Rated 1 star out of 5
by Tracy Lecrass - Posted on 06 March 2023
My elderly relative is unable to go anywhere without assistance so I have taken over the ordering and collection of his repeat medicines. For six months or more I have been to the surgery or on the phone in order to explain this each time. I work full time and cannot keep taking time off to sort it out. Every time I order his medication all at once they are only allowing me half of them saying that it is too soon to order the rest. Six months ago I told them that I was getting the excess medicine destroyed so that I can order them altogether once every 2 months and still they haven't listened!!! Once again I have to go through the stress of contacting them to get the complete prescription sent to a pharmacy and now have less than a week before the medication runs out. This is not an acceptable service to me.
Visited March 2023
Review titled The Willow Surgery ( part of Downend Health Group )
Replied on 09 March 2023
We are sorry to learn of your difficulties when trying to arrange medication requests for your relative. We do have a dedicated Medicine Management Team who will be able to assist you and address your ongoing concerns. Unfortunately , we do not have any contact details for you, therefore we are unable to contact you to try and rectify your difficulties. Please could you contact the surgery via our web page `Contact us` facility , giving your full contact details, we can then arrange for a member of the Medicines Management Team to contact you. Many Thanks Downend Health Group.
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Review titled Very pleased
Rated 5 stars out of 5
by Emily - Posted on 22 March 2023
The eConsult service is brilliant. Appointments have been offered to me in a timescale appropriate to the condition (a couple of days for something more urgent to a couple of weeks for something more routine). It saves time during the consultation as the clinician already has a good idea about what to discuss. Onward referrals to secondary care have always been made swiftly. I’m really pleased with this practice.
Visited March 2023
Review titled The Willow Surgery ( part of Downend Health Group )
Replied on 23 March 2023
Thank you for taking the time to provide such positive feedback, it is great to hear that you are satisfied with your experience when using the eConsult system.
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Review titled Diabetic eye screening
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2022
The waiting room for eye screening was upstairs - very small and cramped with people. They were not all patients, some had someone with them. There was no social distancing, only me wearing a face mask and a patient continually coughing. This is worrying given the rising Covid rates
Visited June 2022
Review titled The Willow Surgery ( part of Downend Health Group )
Replied on 05 September 2022
Thank you for your feedback, we are sorry to hear of your dissatisfaction on your recent visit to the Practice. The Diabetic Eye Screening Service runs and co-ordinates the clinic to which you refer and is one of many held in various venues across Bristol and South Gloucestershire. Please be assured we will pass your comments on to their central team to take into consideration for future clinics.
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Review titled dreadful practice
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2022
Been trying since 8 am this morning to get an appointment. The phone has been engaged and now it is 15.10. In agony with arthritis and need help. People cannot get through ever. It puts people in a situation where they start to give up on their health issues and sit and suffer. I am finding this barbaric treatment to any human being. Its cruel and very unfair. Covid is over and there is still no improvement. Help this needs addressing fast.
Visited May 2022
Review titled The Willow Surgery ( part of Downend Health Group )
Replied on 06 December 2022
Thankyou for taking the time to provide your feedback , We are sorry to hear of your difficulties when trying to contact the Practice. As your feedback is anonymous, we are unable to contact you to discuss your concerns, please do contact the Practice via our website and our Patient Experience Lead will contact you to address your concerns.