The Vine Medical Centre - Ratings and reviews
Reviews
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Review titled Quick response
Rated 4 stars out of 5
by Katharine Browne - Posted on 16 December 2022
I phoned for an online appt having been ill fir 8 days. Sympathetic helpful receptionist who said a medical practitioner would phone back the same day which surprised me. Then I was invited into the surgery for face to face with nurse. Only waited 10 minutes over appt time. Lovely nurse practitioner. I was surprised considering the pressures facing the NHS. Thought it would be nice for you to get a good review. Today my husband phoned having been ill for two weeks, got an Internet appt with a doctor, again efficient service. Thank you.
Visited December 2022
Review titled The Vine Medical Centre
Replied on 21 December 2022
Dear Katharine, Thank you for taking the time to pass on your kind comments about your and your husbands experience with our team here at The Vine Medical Centre, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Very poor management
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
I had been trying to book an appointment for my child's ongoing issue for last three months. As it is 'not urgent', it took over three month to book a telephone appointment from a doctor. I spent many hours (multiple occasions) calling to book an appointment yet they sent a text telling me long awaited appointment is cancelled. They did not give us any reasons of cancellation nor alternative appointments. There was no apology either. Just in the text saying that new appointments will be released at Tuesday afternoon. They expect patients to spend hours to book one (telephone) appointment yet cancel it without consultation, apology nor alternative appointment with one templated text. Then they expect the patient to call them again to book a new appointment. This is beyond disrespectful. I am already stressed with concern of my child and what this GP gives me is no support but dismay, which I don't expect from my GP. In addition, my routine blood test appointment is also changed without consultation nor explanation. Again, they simply sent me a text and if I can not make it, I have to contact them to change the date. I book appointments juggling with entire family's schedule and work commitments like many other patients but it seems like none of these factors are not important to this GP. I have been with this GP for 7 years but things are getting worse especially last 3 years... I must find a better GP for my sanity.
Visited November 2022
Review titled The Vine Medical Centre
Replied on 28 November 2022
Dear Patient, Thank you for your feedback and please accept our apologies that you have had a poor experience with the Practice and have had trouble trying to obtain an appointment for your daughter. If you feel as though this matter now requires urgent attention, please can you kindly contact the surgery on 01622 754 898 and we can book you an urgent on the day appointment with our Duty Doctor. Your feedback has been passed onto the Practice team, and if you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net Best wishes, The Vine Medical Centre
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Review titled Extremely good practice
Rated 5 stars out of 5
by Deborah Withers - Posted on 15 October 2022
In all my years of being registered with this practice I can only ever say good things about all of it, from the doctors, nurses, admin and reception staff. I find this practice to be extremely efficient and they, in my opinion, do very good job considering the amount of patients that must be registered here. I have no complaints whatsoever and feel very fortunate to be registered here.
Visited October 2022
Review titled The Vine Medical Centre
Replied on 24 October 2022
Dear Deborah, Thank you for taking the time to pass on your kind comments about your experience with our team here at The Vine, we are so very pleased to hear that you are happy with the service that we provide. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre
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Review titled Flu & Covid boosters today
Rated 5 stars out of 5
by Claire Barkaway - Posted on 01 October 2022
I wanted to thank all the staff & volunteers who made this morning's vaccines such an easy quick visit & very well organised. My husband and I are very grateful, we thought we would be queuing for a long time and were surprised to be dealt with so & efficiently.
Visited October 2022
Review titled The Vine Medical Centre
Replied on 04 October 2022
Dear Claire, Thank you for taking the time to pass on your kind words about the Surgery, we are pleased to hear that you and your husband had a good experience at our Flu & Covid Clinic. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre.
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Review titled Amazing support
Rated 5 stars out of 5
by Elspeth Gray - Posted on 30 August 2022
A quick review to thank the Dr and reception team for their support to my son with learning disabilities. The team went out of their way to support and help him.
Visited July 2022
Review titled The Vine Medical Centre
Replied on 31 August 2022
Dear Elspeth, Thank you for taking the time to leave a positive review about our team here at The Vine, and for your kind words. Your comments have been passed onto the whole Practice Team. Best wishes, The Vine Medical Centre.
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Review titled The BEST practice
Rated 5 stars out of 5
by Gunyon Scraces cottages, - Posted on 21 June 2022
All the staff without exception are really caring and helpful I think as a community we are very lucky to have them all there Thank you very much everyone
Visited June 2022
Review titled The Vine Medical Centre
Replied on 03 August 2022
Dear Patient, Thank you for your kind comments and your positive review of the team here at The Vine. Your feedback has been passed onto the whole Practice team. Best wishes, The Vine Medical Centre
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Review titled Not sure what's going on...
Rated 2 stars out of 5
by Adam - Posted on 15 June 2022
The last 2 times I have called regarding seeking medical advice, I have been advised "we are only taking urgent/emergency patients". This is a GP practice and not A&E? On one of my calls, I was told to pick up certain 'over the counter' meducations frm the pharmacy next door. I could not be offered an appointment till I had tried that for a couple of weeks. When I visited the pharmacy, I was advised that I could not purchase said medication without a prescription?! Please advise, what on earth is a patient supposed to do if they can't get an appointment or the medication they have been advised to buy??
Visited June 2022
Review titled The Vine Medical Centre
Replied on 20 June 2022
Dear Adam, Thank you for your feedback and please accept our apologies that you have had a poor experience with the Practice. Our staff are trained to triage patients according to their symptoms presented and to care navigate them to the most suitable place for treatment. As a GP may not always be the most suitable health care professional for you to see. Please note, we do also have an online service called eConsult, which you submit online and it then goes straight through for the attention of a GP in the practice. They can then advise you further. Again, thank you for taking the time to give us feedback on our service. It has been passed onto the Practice team. If you wish to receive a formal response from the Practice Manager, please email your concerns to vinemc@nhs.net. Best Wishes, The Vine Medical Centre
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Review titled Methods of ordering repeat prescriptions is a mess
Rated 3 stars out of 5
by Mike - Posted on 09 June 2022
I think you know iordering prescriptions is a mess and you doing your best but this is my experience today. I use the NHS App. I reset my password. I wade down the navigation and it says i have no repeat prescriptions. I use MyGP I get in using the same password, but this time it sends a code to my phone I click on several useless stages and get to my repeat prescription to find that it says rejected againsted 3 of the 4 medications. So next I go to the Vine Medical Centre Website navigate to repeat prescriptions where I have a choice of 4 options I choose the one I think I have used before. Yes its the right one because last month I chose the option to send an image of my paper prescription only to get an email from the surgery the next day to say that they cant use input from that and could I type in the list of medications. So there are methods which know what I want but dont work and the method that does works that makes me type them in. I put in quantity of 28 for 3 of them and 30 for the other. It used to let me say max because I have a stable prescrition and so 3 months would make more sense. I would save me time and 2 visits to the pharmacy, it would save the surgery 2 lots of processing and the cost of doing that, but of course the pharmacy makes more money by having 3 sales rather than 1 and I do not know why the surgery is in cahoots with this rip off. There was a time when you could order in the morning and pick up the paper prescription that afternnoon - now because of a huge increase in housing and the government not training enough staff it can take up to 7 working days. When I get into the Medi-pharmacy I am expecting that I will then have to go through the "game" of "We cant find any record of that". If I didnt suffer from anxiety from many sources at age 76 then this alone would induce the condition. It is a mess. Combined with an attitude of we mustprotect our doctors from patient seeing them in person I dispare. When I get into the Vine itself the reception desk is variable from absolutely wonderful to down right obstructive. The doctors and clinical staff are universally excellent.
Visited May 2022
Review titled The Vine Medical Centre
Replied on 03 August 2022
Dear Patient, Thank you for your feedback and please accept our apologies that you have had a poor experience with obtaining your repeat prescription. Your feedback has been passed onto the Practice team, and will be discussed in our monthly team meeting. If you wish to receive a formal response from the Practice, please email your concerns to vinemc@nhs.net. Best wishes, The Vine Medical Centre Best wishes, The Vine Medical Centre