The Vauxhall Surgery - Ratings and reviews
Reviews
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Review titled Service has changed not for the better
Rated 2 stars out of 5
by KTT - Posted on 17 March 2024
Since my GP retired, every time I need an appointment, I get to see or talk to a different doctor. Not very good in terms of patient care as there's no continuity. I feel that the service at the surgery has changed and not for the better. I've decided to register with another surgery which is closer to me than this one.
Visited March 2024
The Vauxhall Surgery has not yet replied.
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Review titled No compassion
Rated 1 star out of 5
by Mariella Jacobs - Posted on 09 January 2024
Back in November I contacted the surgery requesting my medical records. I was advised to email their admin NHS email address, weeks went by, with no response. So I called and spoke to a very abrupt lady, who has no form of customer service and told me I should never have emailed- despite another member of reception advising me to do so weeks before? She told me that the address was only for NHS purposes and that my email would have bounced- it didn’t. And when I told her it didn’t bounce, her mannerisms worsened. For context I’m an adult who uses emails on a regular basis for work- so more than capable. I have never complained about the NHS before, but how I was spoken to was completely uncalled for, rude and lacked any form of compassion. I was simply trying to retrieve my own medical records- which quite frankly shouldn’t be as challenging as it was. I did eventually manage to receive my own medical records, I received my records from the email address provided when I initially called the reception. It’s a real shame that one member of the reception team is so rude and unhelpful.
Visited November 2023
The Vauxhall Surgery has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by K Painter - Posted on 08 March 2023
Have either lost, or can't be bothered to find my medical records, which is now impacting my life. Ignoring emails, and doctors are failing to attend appointments over the phone. Have been chasing them for eight months, dozen of phone calls, and they now no longer respond to my emails. Avoid.
Visited February 2023
The Vauxhall Surgery has not yet replied.