The Reynard Surgery - Ratings and reviews
Reviews
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Review titled Dreadful management of appointments
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2023
E consult opens at 8am and closes as soon as they are at “capacity”. Having tried 3 times in one week to log a consultation request it seems that this window can be as short as 20 minutes. Absolutely no use to anyone who is ferrying kids around in the morning or who needs to be driving to work at that time. Only other alternative is to get a routine appointment- currently looking at January sometime for this. A real issue for people who need treatment before then but not so serious to class as an “emergency”. Realise that the practice needs to manage shortages somehow but this does not work.
Visited December 2023
The Reynard Surgery has not yet replied.
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Review titled Lovely friendly professional staff
Rated 5 stars out of 5
by Shani raine - Posted on 06 December 2023
This surgery and staff are a credit to the NHS nothing is ever too much trouble so helpful and friendly to speak too from reception to doctors and nurses
Visited November 2023
Review titled The Reynard Surgery
Replied on 11 December 2023
Thank you for your positive review, we all try hard to ensure you have the best experience possible when contacting the surgery.
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Review titled Answering service nonsense
Rated 1 star out of 5
by John Bowen - Posted on 29 September 2022
Waited 45min from time of option to speak to reception, "your call is very important to us, please wait". If it is so important, just answer!!!! Or at least say you are next in the queue. Absolutely disgusting.
Visited September 2022
The Reynard Surgery has not yet replied.
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Review titled awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2022
try to book an appointment having to wait a very long time to get threw going threw multiple voice options Rude and abrupt receptionists almost having to self diagnose yourself
Visited May 2022
Review titled The Reynard Surgery
Replied on 06 June 2022
Thank you for your review. We have a menu system on our telephone system to ensure you speak to the correct department. Our staff are currently working under a great deal of pressure. Part of their role is to ask limited questions about your call so they can ensure you are dealt with in the most efficient way. They should never be rude to you and I apologise if you feel that this was the case.