The Red Practice Walton - Ratings and reviews
Reviews
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Review titled Inexplicable lack of appointment
Rated 3 stars out of 5
by Paula Ware - Posted on 15 November 2022
I phoned as close to 8.00 to make an urgent request for antibiotics .. I have recorded that I was second in the queue for +33minutes. The call was answered at about 8.38 where I explained I had an ear infection, taken medication from the pharmacy on Friday but was still experiencing pain in the jaw and ear - I am flying on Friday and need to clear the congestion in the eustachian tubes with antibiotics. I have subsequently, at 14.00, received a text saying that there are no appointments left. How Can This Be?…..this is appalling. I was second in line to ask for an urgent request this morning. I had phoned on Monday afternoon to ask for the antibiotics requested previously from Ashford Tennyson unit for the infection in my right shoulder identified in a recent mri. The staff were unable to find the request. Since the mri I have had appointments with the physio and surgeon at St. Peter’s where the pain I reported 3 Years Ago will be addressed eventually with a shoulder replacement. I don’t know what is going on but I am seriously upset by this lack of concern from your staff. I understand you cannot see me but the lack of humanitarian empathy for a patient about to fly for 8 hours with an ear infection is beyond my comprehension. I will go to Ashford walk in Centre as suggested by your anonymous text. We are all appalled at this treatment and how the duty of care has been side stepped. I am very very disappointed.
Visited November 2022
The Red Practice Walton has not yet replied.
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Review titled unreal to get appointment
Rated 1 star out of 5
by henrijs kokins - Posted on 14 October 2022
I'm trying to get appointment 4 months now on reception in person they don't book , and ask to you call tomorrow .When you call, if they answer (its miracle) , sorry we are fully book call in few days .
Visited October 2022
The Red Practice Walton has not yet replied.
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Review titled Should be shut down
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2022
Receptionists do not answer the phone GPS will not see you I went to AnE and asked to go see a GP about some concerning bloods and I was 1 in the que and I kid you not they take 40 minutes to answer the phone when you are 1 in the que.
Visited May 2022
The Red Practice Walton has not yet replied.