The Red House Group - Ratings and reviews
Reviews
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Review titled Very quick appointment
Rated 5 stars out of 5
by Bernie S - Posted on 15 June 2023
I phoned at 9 am this morning with a query and was offered a face to face appointment at 11am. Amazing. The appointment was punctual and very thorough. I was able to raise a further query which was also acted on. I am very pleased with the service at the Red House.
Visited June 2023
Review titled The Red House Group
Replied on 16 June 2023
Dear Berbie S We thank you for your feedback and are happy to see that you have been served in a timely manner. We wish you well ! Management Team
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Review titled Phone system dreadful
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
It's bad enough having to wait half an hour at best to speak to someone. When the surgery doesn't do what you requested and you have to call and go through the whole process again, its very draining.
Visited December 2022
Review titled The Red House Group
Replied on 08 December 2022
Dear Patient Many thanks for your feedback in relation to your recent interaction. It is very difficult to get to the fact when you have put the comment as "Anonymous" and without sufficient details. We will review our phone system in the mean-time. Many thanks, Management.
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Review titled Great job
Rated 4 stars out of 5
by Ann R - Posted on 28 September 2022
Great job with the flu shot. Worked really well I was in and out in 2 minutes. However your telephone service needs improvement. Half hour wait is way too long.
Visited September 2022
Review titled The Red House Group
Replied on 29 September 2022
Many thanks Ann We appreciate your feed-back. We will be looking at our telephone access during the peak-times. We wish you well. Management
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Review titled Diabetic review
Rated 5 stars out of 5
by Angela Thomson - Posted on 11 May 2022
Really impressed with my diabetic review this morning, bloods were taken without me going to Watford General, all associated diabetic checks done & I needed to speak to the receptionist about an update to details being shown online, all dealt with swiftly and efficiently. Thankyou.
Visited May 2022
Review titled The Red House Group
Replied on 11 May 2022
Good afternoon Many thanks for sharing this information to us. This will be discussed with the relevant staff who carried out your diabetic review. We wish you well. Management Team
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Review titled Observations on 'Anonymous Reviews'
Rated 3 stars out of 5
by Pamela Bailey - Posted on 06 July 2022
Addressing the amount of reviews which highlight a regular theme. Whilst it is difficult to give satisfactory answers without knowing the full/facts details, or indeed the patients name, one has to ask why patients wish to remain anonymous! Quite rightly all staff at the 'Red House' should be treated with respect, not be subject to abuse or threatening behaviour. It would appear that some patients have not felt they have received the same level of respect.
Visited May 2022
Review titled The Red House Group
Replied on 07 July 2022
Good morning Ms Bailey Many thanks for your comments and we concur with them. It really helps us if we have the full details of the patient so we can investigate thoroughly. We are humans and we do mistake ! We wish you well. Management Team.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2022
Excellent service from all the staff can’t fault them. Always polite always helpful and no issues with getting either face to face or telephone appointments
Visited April 2022
Review titled The Red House Group
Replied on 11 May 2022
Dear Patient Many thanks for the complements. We have circulated this to the rest-of-the team members. Management Team