The Palms Medical Centre - Ratings and reviews
Reviews
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Review titled Appointment woe's
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Tried to book an appointment in advance to request some elective surgery. Kept being told to ring at 8am for next day appointment which I didn't need as not an emergency. Told the receptionist that I cannot call as am at work from 7;30am. Cannot book without calling, so how do I book. In 2023 this is not acceptable.
Visited May 2023
Review titled The Palms Medical Centre
Replied on 23 May 2023
Thank you for your comment- We can book in advance for non urgent appointments which you can call anytime of the day from 8am-6.30pm. We also hold saturday and evening clinics if you wish to book for one of those. Please feel free to call again and we can direct you the right way.
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Review titled The Palms Medical Centre
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Following and appointment with a Hospital Consultant I dropped of a form from my Consultant for a prescription on 23/05/23. To date it has not been dispensed. I have called the surgery nearly everyday for nearly 2 weeks now, getting the same reply "sorry for the delay but you prescription will be authorized today". 12 days and counting and still no prescription. The service is very very poor. The standards in the surgery have really dropped.
Visited May 2023
Review titled The Palms Medical Centre
Replied on 09 June 2023
Thank you for your review- It would help if I had your details so I could look into this matter for you as they may be a reasonable explanation for this. Please let the reception or practice Manager know so we can deal with this accordingly. Thank you
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Review titled Great practice
Rated 5 stars out of 5
by Colin Morgan - Posted on 21 April 2023
I have been at Palms for 20 years but recently the service is brilliant from start to finish. Phone is always answered within a couple of rings. Well done to everyone involved in making this happen.
Visited April 2023
Review titled The Palms Medical Centre
Replied on 24 April 2023
Thank you so much for your comment- We are glad that the improvements made are making a difference to your service
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Review titled doctors good admin terrible
Rated 3 stars out of 5
by Anonymous - Posted on 06 October 2022
new tablets prescribed 6/9 by consutant letter not actiond till 3/10when surgery visited Would not have been actioned otherwise was told doctor would phone later that day ,did not.Took 2 more attempts to get tablets then they missed off one regular item.very inefficient and stressful
Visited October 2022
Review titled The Palms Medical Centre
Replied on 07 October 2022
Thank you for your feedback. I'm sorry to hear that this wasn't completed to your satisfaction. I can't comment further on this as I have no details for yourself. Please speak to the Reception Manager or Practice Manager if you wish to discuss further. Thank you
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Review titled A big thankyou!
Rated 5 stars out of 5
by Anonymous - Posted on 09 July 2022
Hi there, I just want to say that I have been registered at the Palms Medical Centre for a very long time and overall I am very happy with it The doctors genuinely care about their patients and go the extra mile. The reception staff work so hard to support patients and are kind and polite. I receive calls from the pharmacists to check and review my medication, and the nurse is so lovely. It sounds like they are changing the phone system to improve the service so I can only speak as I find. I would give it a very good and send a big thank you for all the help and support to myself and my family! 🙂
Visited July 2022
Review titled The Palms Medical Centre
Replied on 11 July 2022
Many thanks for your great feedback to our team. The new phone system will be installed by August! I'll pass your comments onto our team
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Review titled No fuss
Rated 5 stars out of 5
by Lorna - Posted on 09 June 2022
I called the practice and was offered an appointment within the week. I was carefully explained the new changes within the appointments and managed to book. The staff were friendly and helped and gave advice also. Seems people don't seem to praise when its needed. Thank you Palms
Visited June 2022
Review titled The Palms Medical Centre
Replied on 11 July 2022
Thank you so much for your positive feedback. Im glad the new appointment system works for you you! I will pass this onto our team
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2022
Absolutely useless every time I try to order the exact same repeat prescription I have issues saying they dont have records even though they have all my hospital letters scanned on to my account
Visited April 2022
Review titled The Palms Medical Centre
Replied on 11 July 2022
Thank you so much for your positive feedback. Im glad the new appointment system works for you you! I will pass this onto our team