The New Mill Street Surgery - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
I had an appointment with the mental nurse today. Great person to speak to, who also offered good advice that I’ll follow up.
Visited November 2022
Review titled The New Mill Street Surgery
Replied on 21 November 2022
Thank you for this positive review. We are pleased to hear that our Mental Health Nurse helped you and that you feel able to use the advice given to follow-up with your condition. We aim for excellence in care provision and it appears you feel you received this. We hope things go well for you.
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Review titled Excellent young doctor
Rated 4 stars out of 5
by Anonymous - Posted on 18 November 2022
I talked with a young doctor who was very knowledgeable and showed good understanding of my problem. His analysis was empathic and he never made me feel he wanted to rush through my session so he could quickly move on to the next. The situation was not completely resolved, perhaps, in the way I was expecting but good advice was given and an open door left to reconsider in the future. Overall an excellent visit.
Visited November 2022
Review titled The New Mill Street Surgery
Replied on 21 November 2022
Thank you for taking the time to give this review. We try always to help, advise and support. Your review reflects this approach and that sometimes help from us can be different from expectation. Your review acknowledges even if there is a different outcome the care and skill of the consulting clinician will mean that patients feel listened to and that they are important. We hope all goes well for you.
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Review titled Trustworthy &helpful GP Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2022
I have lived in the area for almost 10 years and have always had very good experience with the New Mill St surgery, staff always helpful on the phone and our previous GP(now retired) was an excellent diagnostician. The new GP is equally conscientious. Phone and in person appointments are generally available within a few days.
Visited November 2022
Review titled The New Mill Street Surgery
Replied on 05 December 2022
Thank you for this lovely review. We strive to offer a good reliable service and prompt responses. It is good to hear that you feel we have achieved this goal and felt strongly enough to write a positive experience review. Kind regard.
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Review titled insightful diagnosis
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
I was experiencing a great deal of pain in my back along with the inability to urinate properly. I secured a telephone consultation with a doctor at Mill Street Surgery to take place within a few days via a cancellation. When the doctor called I expressed my fear that I had a bladder or kidney problem. He advised me he would look into this and call me back. He called back asking me to come to the surgery to collect a letter and go to A&E at St Thomas Hospital early the following day, requesting an MRI scan. The following week I returned to St Thomas’s where I was informed I had Critical stenosis and would need urgent spinal surgery. The operation, successfully, took place at Guys hospital 7 weeks later. Thanks to the doctor’s dedication to examining my records and to have gone back ten years to deduce the true cause of my pain and how critical I had become to me was outstanding enough. To then push me into the best hospital that had the best spinal team was insightful. Without the spinal operation my future was very bleak. My heartfelt thanks to him and all at The Mill Street Surgery.
Visited November 2022
Review titled The New Mill Street Surgery
Replied on 08 December 2022
It is wonderful news that you have had the surgery you required to improve your life quality and avoid serious consequences. Thank you for posting this important comment as it can reassure patients of the professionalism compassion and care we apply to our NHS roles within the practice. We wish you well and happy for 2023.