The Lonsdale Medical Centre - Ratings and reviews
Reviews
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Review titled Helpful and Supportive Practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
We had a great experience getting help for my little one. The receptionist was able to find us an appointment and when we saw the GP, he was incredibly thorough and provided an accurate diagnosis. Really friendly team at Lonsdale. Thank you so much.
Visited December 2022
Review titled The Lonsdale Medical Centre
Replied on 09 January 2023
Dear Patient, Thank you for your positive review, we are glad you have had a positive experience. This will be shared with the team. Thank you again Michelle Reilly (Practice Manager)
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Review titled Easy and seamless experience
Rated 5 stars out of 5
by Paul - Posted on 03 November 2022
I had a flu jab. I turned up 10 mins early and they were ready for me. The doctor who did it was very friendly, and highly professional. It was a very good experience.
Visited November 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the flu vaccine clinic. Michelle Reilly (Practice Manager)
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Review titled Helpful and professional
Rated 5 stars out of 5
by Ben Shepherd - Posted on 31 October 2022
A high level of professionalism experienced at Lonsdale today. The doctor was very helpful and well-prepared. Thank you.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, Thank you for your positive review, we are glad you have had a positive experience. This will be shared with the team. Thank you again Michelle Reilly (Practice Manager)
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Review titled Rapid flu jab
Rated 5 stars out of 5
by Chris O - Posted on 12 October 2022
Very efficient clinic delivered to the minute on my appointment timing. Simple to book online, check in on screen, quick meeting with the gp and done.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 13 October 2022
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the flu vaccine clinic. Michelle Reilly (Practice Manager)
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Review titled Flu jab
Rated 4 stars out of 5
by Anonymous - Posted on 13 October 2022
My flu jab was Quick, efficient and friendly However ....I tried to get a ace to face appointment for my son and there were no appointments available... only telephone ones which were during school hours
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 13 October 2022
Dear Patient, Thank you for your review which will be shared with the team. I am sorry that your experience with obtaining an appointment has not been easy. If you would like to discuss this further, please do email me michelle.reilly2@nhs.net and I will be happy to help. Michelle Reilly (Practice Manager)
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Review titled Excellent practice
Rated 5 stars out of 5
by Hugh L - Posted on 12 October 2022
Great local clinic, it's always pretty busy but the staff are really helpful and we've stayed with this clinic despite moving a bit further away. I definitely recommend this place if you move nearby.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 13 October 2022
Dear Patient, Thank you for your kind and positive feedback, it is always great to feedback to the team. All our staff care very much about patient experience. Thank you again Michelle Reilly(Practice Manager)
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Review titled After years of poor service, it is time to go.
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2022
My family have been with Lonsdale for 17 years. Although we have received some good care over the years, we have also had many experiences which have made us question whether we are getting the best care. I had to chase my own abnormal scan results after a mont of waiting. When I phoned St Mary's, they said they had sent the results the same day. The receptionist at Lonsdale was rude and unhelpful. I still have not been given access to my results nearly a month and a half later. My partner had the same happen on a number of occasions. We no longer feel we are getting adequate care here and have decided to leave. There are many other local surgeries with better care for their patients.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 13 October 2022
Dear Patient, I am sorry you have not been happy with your experience of the Practice. I am extremely sorry that you have not felt satisfied with our services. I would be more than happy to look into this matter for you and would be glad to discuss this in more detail if you would like. Please email me on michelle.reilly2@nhs.net if you would like to discuss this further. Thank you Michelle Reilly (Practice Manager)
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Review titled Flu clinic
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2022
The Flu clinic at Lonsdale is always very well run. One of the areas where they are really organised. Should you need an appointment for another concern however, you’ll be lucky if you can get an appointment within 3 weeks which is very disappointing and concerning.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 11 October 2022
Dear Patient, Thank you for your review which will be shared with the team. I am sorry that your experience with obtaining an appointment has not been easy, we are currently working to improve our service. Michelle Reilly (Practice Manager)
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
Although the doctors are ok, it is almost impossible to get an appointment - they are always taken. When you ring at 8.30 on the dot, you cannot get an appointment, just a promise that a doctor will ring you back. When the doctor rings back, and agrees that you do need to see someone, you still don’t get an appointment but a promise that reception will ring you back to arrange. It is ludicrously over-complicated and designed to restrict access. When you are then told (by the GP) that you need a follow-up appointment, he cannot arrange it - yes, you have to ring at 8.30 on the day and go through the entire charade again. It is not fit for purpose. The surgery has over-expanded and evidently cannot provide a safe service to its patients.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 28 February 2023
Dear Patient, I am sorry you have not been happy with your experience of the Practice. I am extremely sorry that you have not felt satisfied with our services. I would be more than happy to look into this matter for you and would be glad to discuss this in more detail if you would like. Please email me on michelle.reilly2@nhs.net if you would like to discuss this further. Thank you Michelle Reilly (Practice Manager)
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Went in for an annual flu shot today. Was fantastic to be seen on a Saturday. Got in ahead of schedule. Have had really positive experiences since changing my surgery to Lonsdale.
Visited October 2022
Review titled The Lonsdale Medical Centre
Replied on 11 October 2022
Dear Patient, Thank you for your positive feedback, this will be shared with the team and the doctor involved in the Saturday flu clinic. Michelle Reilly (Practice Manager)