The Limes Medical Centre - Ratings and reviews
Reviews
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Review titled Amazing doctor
Rated 4 stars out of 5
by Macey - Posted on 13 March 2024
Came in today and saw one of the doctors coming from st hospice. She was so informative, kind and produced the best care that was centred around my individual needs. She spent a long time to ensure I had the correct care and left the surgery happy. Overall had a good experience.
Visited March 2024
Review titled The Limes Medical Centre
Replied on 18 April 2024
Dear Macey Thank you for your feedback. The registrar GP's that we train, along with the hospice, are excellent. So glad that she was able to support you. Kind regards Debbie Bodhanya Managing Partner
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Review titled Cervical smear
Rated 5 stars out of 5
by Julie Wheeler - Posted on 08 March 2024
Quick easy and the nurse made me feel at ease Was very helpful when I asked about another matter………………………………………….
Visited March 2024
Review titled The Limes Medical Centre
Replied on 11 March 2024
Dear Ms Wheeler Many thanks for your feedback. Not an easy procedure to have so I am glad that we were made to feel at ease and that she was able to help with the other matter. Kind regards Debbie Bodhanya Managing Partner
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Review titled Dr really helpful
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
The Dr I saw in the Limes Theydon Bois practise was very helpful. Thank you for your time. Kind Regards
Visited February 2024
Review titled The Limes Medical Centre
Replied on 11 March 2024
Thank you for your feedback. It is good to know that your experience was positive and helpful. Kind regards Debbie Bodhanya Managing Partner
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Review titled Good practice
Rated 5 stars out of 5
by Fred Jarvis - Posted on 12 March 2024
I received excellent help and assistance from the person who helped me regarding my Blue Badge application.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 18 April 2024
Thank you Mr Jarvis. We are very pleased that our social prescribers have been able to help you. Thank you for the feedback Kind regards Debbie Bodhanya Managing Partner
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
Absolutely no issues. Seen promptly, everyone very friendly. Would happily recommend the practice. All good.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 11 March 2024
Thank you so much for taking the time to leave a review. It is lovely feedback for the team Kind regards Debbie Bodhanya Managing Partner
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Review titled unhelpful rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
asked politely for receptionist to forward a message to the special needs nurse with her blood pressure reading also for a prescription request told she wouldn't/ couldn't do it and I have to put any request in writing .What is the point of having staff on the desk if they are unable to do the simplest things I have been doing this regularly for the past few years without any problems . It's bad enough that you have to phone to get an appointment but put it in writing what a joke
Visited February 2024
Review titled The Limes Medical Centre
Replied on 19 February 2024
Dear Patient I am sorry to hear that you were not happy with the receptionist when you came to the practice. Repeat prescriptions can be requested online, via the pharmacy or in writing if this helps. We do not take verbal requests for prescriptions for safety reasons. If you need help setting up online we would be more than happy to help or if you need the left hand side of your script printed to tick your request we would be more than happy to do that for you. Just for information too, you can access clinicians via e-consults www.thelimesmedicalcentre.com If you need help with any of these or to discuss further please do not hesitate to contact me on 01992 566555. Kind regards Debbie Bodhanya Managing Partner
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Review titled First visit to Limes Practise
Rated 5 stars out of 5
by David Chadd - Posted on 16 February 2024
Whilst it is an achievement to actually get an appointment at the surgery. What makes it all worthwhile when you are lucky enough to be dealt with by a Doctor that is very professional and leaves no questions unasked but delivers everything in the best way possible. Simply excellent throughout. Thank you so much Doctor Patel.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 19 February 2024
Dear Mr Chadd Thank you for your lovely feedback. I will make sure that Dr Patel has a copy. Whilst general practice is very busy we do have an excellent team so I am pleased that your first experience of the practice was positive. Many thanks Kind regards Debbie Bodhanya Managing Partner
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Review titled Very Helpful
Rated 5 stars out of 5
by J Woods for P. F Cashier - Posted on 29 March 2024
I had an apple with a lovely lady to help with my dad's blue badge application. She was so helpful and got back to me so quickly with any questions I had. I couldn't have done it without her help. I also had a telephone appointment with another lovely lady who helped me with the attendance allowance application. I couldn't have done it without her help either. Finally we had a appointment with a dementia nurse at North Weald she was so very helpful in telling us of the help we could receive. Thank you all so much for your help it was very much appreciated.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 18 April 2024
Mr Cashier thank you so much for the feedback. We are really pleased that our social prescribers and nurses were able to help you.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2024
I had steroid injection to both knees. The doctor was friendly and explained procedure and side effects in detail.
Visited February 2024
Review titled The Limes Medical Centre
Replied on 19 February 2024
Many thanks for your feedback and I am glad that the procedure went well. Kind regards Debbie Bodhanya Managing Partner
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Review titled Rectified issue.
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
My Granddaughter is just over 2 weeks old and had developed a nasty rash over her face. Initially told by the midwife this was baby acne, a visit from the Health visitor confirmed to my daughter that this was an intolerance to dairy. She made notes in the baby book and informed my daughter to call the surgery, read the notes and ask the doctor write a prescription asap to resolve the issue. My daughter rang the surgery to then be informed she would have to wait and call back to get an emergency appointment at 8am the following morning. Sobbing my daughter rang me and said my Granddaughter had been 'a bit off it and she didn't know what to do'. She asked me not to call the doctors back however as she is a new Mum I knew she was worried at what should have been a very simple solution to resolve. After calling the doctors the receptionist listened to my concerns and stated she would ask the doctor to call my daughter back later that day. Why was this not done the first time particularly with a 2 week old baby? Although the receptionist hopefully resolved this unnecessary call she did at one point ask me to stop talking? I'm not sure what customer service training is given here however I would like to see a little more active listening in the future. My own concerns around my own daughters health were also dismissed over 20 years ago and if it wasn't for the lovely health visitor who immediately sent for an ambulance, it would have been a much worse outcome. My point here is people shouldn't be in a lottery for appointments and staff should be trained to listen fully to concerns and be taught to ask probing questions to fully clarify needs. Dismissive behaviour just leaves customers, which we are, feeling frustrated with staff. Please relook at the current system as not all surgeries practice like this and maybe a change is needed to improve services.
Visited January 2024
Review titled The Limes Medical Centre
Replied on 15 January 2024
Dear Patient I am sorry to hear your feedback as this does not adhere to our policy re babies/children. If you wouldn't mind giving me a call on my direct line I will like to follow this up and review the case. My telephone number is 01992 566555. Many thanks Debbie Bodhanya Managing Partner