The Kiltearn Medical Ctr. - Ratings and reviews
Reviews
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Review titled Ordering online prescriptions
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
Been ordering online for years with no hassles.Today I was unable to order as there is a new system using an app and taking a photo of a bar code!!!Not able to do it.Highly frustrating.
Visited April 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
Had a planned face to face GP appointment cancelled by the surgery told to call the surgery to rearrange. They were unable to book me an appointment ahead of time as I was going away for 2 weeks. Told me to call again when I got back. Called today and was told there are no pressure bookable appointments available even though the surgery themselves had cancelled my appointment.
Visited April 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled The worse service and care for patients
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2024
I have never experienced worse service or care from anywhere in my whole life! You can never get an appointment with either a doctor or nurse and the receptionists answer the phone as though you are an inconvenience. Trying to get an appointment is impossible. I sent photos over of my illness to be told I needed to go in and see the doctor. When I rang there were no appointments available even though it was them telling me to see someone. I basically had to beg to see someone so they eventually got me an appointment with the nurse. She was unsure of my symptoms so went to ask a doctor who was next door. They couldn't be bothered to even come out of their room to see me and fobbed me off with going to the pharmacist. One month later I still have the same issue and still can't see anyone. Whatever you do, do not sign up to this doctor's. They are the worst I have ever encountered. I know the system is broken but they make it worse than others. I am registering with another doctor's today.
Visited April 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Sue - Posted on 07 March 2024
I needed to order my repeat prescription urgently due to an unforeseen trip abroad at short notice. They got the prescription out to pharmacy within 4 hours. Very impressed.
Visited March 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Tracey King - Posted on 28 March 2024
My partner attended after blood tests and was advised to go private by the GP Unbelievable After attending A&E the practice text asking the reasons for attending. Words fail me
Visited March 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Too easy
Rated 5 stars out of 5
by Ant - Posted on 25 March 2024
Phoned in at 8am, there were more than 30 calls in front of me so I used the callback feature, got a call back within the hour and an appointment for early afternoon........no hassel, stress or anything, just a very polite lady on the phone (as always). What more could you want?
Visited March 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled booking appointment
Rated 2 stars out of 5
by Anonymous - Posted on 25 February 2024
arrived at reception first thing and was told no availability for gp appointments.I had my doubts , so rang for an appointment on returning home (( I assume it was a different receptionist I spoke to ) was given an appointment without any trouble First contact - so unprofessional - needs looking into
Visited February 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Not a good practice
Rated 2 stars out of 5
by Eleanor Young - Posted on 19 February 2024
I've had the Tonsillitis for 3 weeks now. It started to go and then came back again this time feeling a lot worse hot and cold and very sore throat. I rand the doctor this morning with 30 in front of me so had a ring back. Rang me back I told her how I felt and that I had had it for 3 weeks. I did ask her for antibiotics but she said pop down to Boots chemist in the town and they will sort something out, which would not be antibiotics. I feel rubish and can hardly walk never mind pop down to Boots. Dreadful practice. It's a terrible state of affairs when you can't even get sorted at your own doctors at the age of 75. Awful place.
Visited February 2024
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Super-helpful person on reception
Rated 2 stars out of 5
by Anonymous - Posted on 19 November 2023
Just to counter some of the bad experiences in other reviews, some of which I have experienced in the past. This week the person on reception was super-helpful with my queries about repeat prescriptions, anticipating my questions.
Visited November 2023
The Kiltearn Medical Ctr. has not yet replied.
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Review titled Very poor appointment service
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Despite being only the third person in the queue there were no same day appointments and the soonest appointment was in 2 weeks. Very poor understanding of my issues by the receptionist. This is exactly why people go to Accident and Emergency My problem was urgent and serious and the response was entirely inadequate
Visited November 2023
The Kiltearn Medical Ctr. has not yet replied.