The Courtyard Surgery - Ratings and reviews
Reviews
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Review titled Unfriendly welcome/ recommendation for improvement.
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2022
Can I suggest that the digital screen for checking in patients be placed more central to the entrance/ or a sign stating where it is. This will prevent visitors from inconveniencing the receptionists (who were clearly bothered by me telling them that I had an appointment). This way the receptionists don’t have to keep telling patients to check in via the screen. Apart from that great service!
Visited July 2022
The Courtyard Surgery has not yet replied.
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Review titled Thank you for improvements
Rated 3 stars out of 5
by Anonymous - Posted on 13 July 2022
After a long wait and unsuccessful telephone communication recently I left a negative review - out of frustration and stress. However - I want to update my review to a positive one. I called the surgery recently and had a much better experience. I did ring in the afternoon, I was directed to select an option. The call was answered quickly and my query was dealt with efficiently. The administrative member of staff I spoke to was friendly and helpful. Thank you Courtyard staff for adapting to a difficult situation and making an effort to improve patient / staff / Dr communication.
Visited July 2022
The Courtyard Surgery has not yet replied.
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Review titled New recorded message
Rated 2 stars out of 5
by Anonymous - Posted on 30 June 2022
Tried ringing to leave BP readings which were requested the recorded message was so long it was frustrating I was given options and chose 4 which then told me there wasn't a 4 so rang again and chose 2 was told I was next in the queue waited so long gave up in the end awful service havn't seen my own doctor for well over 2 years feel neglected
Visited June 2022
The Courtyard Surgery has not yet replied.
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Review titled Not a ‘Great practice’ anymore ☹️
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2022
WHY do I have to explain my personal health issues to a receptionist??? I received an sms from the surgery to say my Dr had a message for me. After an hour on hold - I got through to a receptionist The message was I needed a face to face appointment. I had to then explain WHY the appointment was necessary although the Dr had requested one. Obviously the receptionist wasn’t persuaded it was be essential for me to see that DR. I felt demeaned, rudely treated and not listened to - and very upset. Thw result of the call was I have an appointment for 6 weeks time - with a completely unknown Dr - I fear having to start the horrible upsetting belittling process again. Surely a system to treat patients as human beings can be initiated in this day and age - and maybe not using reception staff to triage patients would be a good idea.
Visited June 2022
Review titled The Courtyard Surgery
Replied on 20 June 2022
Dear Patient, Thank you for your feedback. We are really sorry to hear you are unhappy about the services your have received from the practice. Please contact the Practice Manager at the surgery if you would like to discuss this further and help us improve our service. Email: hsccg.courtyard.admin@nhs.net or call 01403 330320
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2022
Over 2 hours on hold to be told my condition is not deemed urgent enough for a follow up call following a blood test sooner than 5 weeks. I paid privately for a blood test as I didn’t want to wait/waste NHS time, which showed issues I needed to speak to my GP about. Very upsetting and lack from empathy from receptionists
Visited May 2022
Review titled The Courtyard Surgery
Replied on 20 June 2022
Dear Patient, Thank you for your feedback. We are really sorry to hear you are unhappy about the services your have received from the practice. Please contact the Practice Manager at the surgery if you would like to discuss this further and help us improve our service. Email: hsccg.courtyard.admin@nhs.net or call 01403 330320