Tessa Jowell GP Surgery - Ratings and reviews
Reviews
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Review titled Impossible to get appointment
Rated 1 star out of 5
by Stuart Lockyear - Posted on 21 February 2024
Have been with Tessa Jowell (including former iteration) for 10 years. Despite having severe asthma episodes this week I was unable to get an appointment at all over a 6 day period. Urgent telephone line is not answered and call back service does not result in a call back. Changed GP practice this morning and got a same day appointment elsewhere. They should be shut down.
Visited February 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Shockingly, unable to secure an appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
Urgently need a fit note, dont need to see anyone, policy is I still need an appointment. Visited the evergreen appointment booking system on 6th February. All appointments released at 8:00am, were no longer available by 8:11am. Evergreen site advises patience to return back to the site the following day at 8:00am. waited 24 hours, returned back to the evergreen website on 7th February. by 8:15am, all appointments are taken. My fit note, expires today and I need another fit note. I call the surgery. After several minutes of waiting, the the call is disconnected by the surgery. I make several more attempts to call, but the call is not going through. After several more calls, I am back in the que again. I wait 20 - 25 minutes, the call is not answered, so i take up the option available of pressing one for a call back. I wait an hour and receive no call back :( I call the surgery again, I am connected pretty much instantly to a staff member. I complain, and highlight my experiences. Reception staff apologies, and direct me to go back online again tomorrow. I request to speak to the practice manager, advised no one is in the building. Provided with a email to complaint. Day three, and by this time I have not slept all night, worrying how i am going to secure a fit note for work. at 7:45am, i have my phone fully charge, and I have the evergreen gp website open. I see there are 14 clinical staff working today, many of whom are GP's. After exactly 8:00am, the website releases its daily appointments. Success, I finally manage after day three to request a fit note. I have no idea how long it will take to action, as I need this certificate today for my employer. I notice at 8:05am, the appointments for today are already withdrawn for today. Patience have been provided with five minutes only to book an appointment before being referred to contact the surgery again tomorrow. I check the Tessa Jowell website, I see no information they are experiencing staffing issues. I have found trying to arrange an appointment, deeply frustrating and upsetting, and something that patience do not need to experience, especially when feeling unwell. There is clearly an issue with arranging appointments with this GP service
Visited February 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Impossible situation
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I am in an impossible situation when it comes to getting appointments. I know I need a CT scan on my liver, the practice have made it completely impossible. Even though they have all the info they need, I need to book an appt with a GP to do it...the app they use has never had appts available to me, therefore I have to call. I call at 8am and in the end have to put phone down 45 minutes later to take my kids into school. I request the call back- they call back an hour later and say all appts are gone and I need to call the folllowing morning. And so we go on. At what point do they change it? How sick do people need to get? The reception staff sound completely disinterested- probably because they hear this every day. Completely broken system. I end the call in tears because it is so highly frustrating to not be able to just get one appt to ask for a scan. You feel so insignificant and powerless to the situation.
Visited February 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Appointment system
Rated 1 star out of 5
by c j clack - Posted on 14 February 2024
The surgery has for a long time encourage the online system. But i fear it has become a way of fending off patients rather then deal with them. The lack of GPs seems to be the big problem. the system itself is bonkers . we are told to get and use the evergreen life app but it does not work for our surgery to book appointments and you then end up being directed down the ask my GP app anyway. lately the appointment system has been allowing 1minute to login and write something. it drops out if you have not finished in time. this happened to me yesterday. I then rang the surgery the message then of course tells you to use the evergreen life app (which does not work for appointments) or hang on and wait , I waited but eventually opted for a return call, no one every called me back. I also feel the surgery is very bad at continuity of care, if you have a medical problem it feels like your always starting again with it , and seems impossible to resolve. this may be to a lack of consistent supply of regular GPs
Visited February 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Cant make a simple appointment
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2024
This practice encourages the arrangement of appointments online. Appointment slots are only released from 8am daily, and there is no option to arrangement appoints in advance. Log onto the Evergreen platform and at 8:11am, all appointments have not been taken for the day. Advised i now need to log back on tomorrow. So frustrating as I need a site note for work :(
Visited February 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Evergreen app should be abandoned
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I am under 40 and use computers all day, every day, for every aspect of my life. I can honestly say I have never encountered a worse system than the Evergreen Life app. It is incomprehensible and inhumane. If it’s unfathomable to someone who’s computer literate and younger, I really fear for its impact on vulnerable patients with the greatest need. You deal with an impersonal app and, if you’re lucky, you get an email or call back, but rarely get to see an actual GP or get in-person care. The app, and the surgery by extension, is failing patients.
Visited January 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Can never get an appointment!!!
Rated 2 stars out of 5
by Julie - Posted on 09 April 2024
I am so disappointed with Tessa Jowell surgery something has to change the system clearly isn’t working properly. People are being left with no appointments for months including myself…. The evergreen app does not give you enough time to fill out your issue after seconds it tells you “ No more appointments available and cuts you off!! If you call up the surgery sometimes you You will wait for for hours to speak to Someone who will tell you to do exactly what I have which is frustrating and patronising. When I request to speak to a manager or someone else I get told “No”. Tessa Jowell is no longer a surgery I feel that is supporting and giving there patients what they need it scares me to think of all the others which are being Neglected without sufficient health care.
Visited January 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Unpleasant pharmacy medication review
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2024
Had good pharmacist medication review before except for one pharmacist who was unprofessional. Rude manner of dealing with concerns about medication. The pharmacist was focused on questioning the request of the patient rather than helping with the concern itself. Have to be reminded that the purpose of the call was to review the medications and not to assume about why the patient would like to request for top up of supply when the patient has run out.
Visited January 2024
Tessa Jowell GP Surgery has not yet replied.
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Review titled Very disappointing and concerning experience
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
I felt the member of the team who saw me at their out of hours clinic was very rude and dismissive. I repeatedly told her I was allergic to penicillin and she then prescribed me antibiotics which were in the same family as penicillin and have cause me to have an allergic reaction. I really felt like she had no care and just wanted me out the door as quickly as possible.
Visited December 2023
Tessa Jowell GP Surgery has not yet replied.
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Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
Never available on the phone - you might get an appointment if it's for a child or the elderly but I've had to go private to speak to someone. I've managed occasionally to get an appointment for my young child, but it's not been easy. Additionally, my GP was requested to give me specific tests almost a year ago but this has not happened. Receptionists often engrossed in something on the computer screen rather than acknowledge or speak to you.
Visited November 2023
Tessa Jowell GP Surgery has not yet replied.